Cisco Catalyst SD-WAN Network-Wide Path Insight User Guide, Release 26.x and Later

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Cisco Catalyst SD-WAN Network-Wide Path Insight User Guide, Release 26.x and Later

Troubleshooting Network-Wide Path Insight

Updated: October 22, 2026

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Describes how to resolve issues when trace results or device locations do not appear, helping you restore Network-Wide Path Insight information.

Troubleshoot issues when trace results or device locations do not appear.

No information displayed for a trace

Problem
No information is displayed when you view the results of a trace.
Solution
Check the following:

  • Data stream collection might not be operating properly. To resolve this issue, choose Administration > Settings > Data stream , click Disabled , then click Save . Click Data stream again, click Enabled , choose System for the IP address type, then click Save .

  • You may have enabled DNS domain discovery for the trace, and the monitored traffic may not be from DNS domains. To resolve this issue, choose Tools > Network Wide Path Insight , uncheck the Enable DNS Domain Discovery check box in the Trace area, and run the trace again.

Device locations do not appear

Problem
The location of devices does not appear in the Geography View section for releases before Cisco vManage Release 20.6.1 or the Geography tab in Cisco vManage Release 20.6.1 .
Solution

Ensure that GPS is configured for the device.