A support snapshot contains log files and system information to assist with the diagnosis of problems with your FireAMP Private Cloud device. This document describes the steps on how to create a support snapshot from a Private Cloud.
Support Snapshot File on a FireAMP Private Cloud
Generate a Support Snapshot
In order to create a support snapshot, follow the steps below:
Step 1: Login to your Private Cloud Administrative Portal.
Step 2: Navigate to Support > Support Snapshots.
Step 3: Click on Create Snapshot and include "Use --include-analysis; include a detailed system analysis. (slow)" from the options.
Step 4: Click Start to begin generating the Support Snapshots. It might take up to 45 minutes to generate a snapshot if the detailed system analysis data is included in the snapshot.
Download a Support Snapshot
Once a snapshot is generated, click on the Download icon to download the snapshot.tar.gz file.
Optionally, you can click the Details button to see the commands being executed and any errors.
Provide a Snapshot to a Support Engineer
Once a snapshot is generated, you can download the snapshot and email it to Cisco Technical Support. You can also submit it directly to a Support peer. After you submit a snapshot, you can view the submission details or delete the snapshot.