Reset Password for Administration Portal on Secure Endpoint Private Cloud

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Updated:July 10, 2025
Document ID:215571

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    Introduction

    This document describes the procedure to reset the Administrational Portal password in Cisco Secure Endpoint Private Cloud. Please make sure you have console access to the machine. For Virtual Private Cloud (vPC), you can use the VM Remote Console. For Secure Endpoint Private Cloud Appliances, you can use the KVM in the Cisco Integrated Management Controller (CIMC) or physical console access.

    Procedure

    1) During the reboot of Private Cloud, press F10 to interrupt the boot process

    2) The boot selection dialogue will appear:

    alt-tag-for-image

    3) Press 'e' on your keyboard

    4) The following screen will appear. Scroll down in the output to get into the "fi" section, and change the "ro" part:

    alt-tag-for-image

    to "rw init=/sysroot/bin/sh" as presented in the screenshot:

    alt-tag-for-image

    5) Select 'Ctrl-X' on your keyboard

    6) Once the shell is presented, execute the "chroot /sysroot" command:

    alt-tag-for-image

    7)To reset your password, enter the command "passwd" and follow the prompts to enter your new password

    alt-tag-for-image

    8. Reload the VPC and login using the new password

    Revision History

    Revision Publish Date Comments
    2.0
    10-Jul-2025
    Removed version 2 procedure. Support for V3.x and above
    1.0
    03-Jun-2020
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Andrew Koelbel
      Cisco TAC

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