NC Department of Information Technology ITS-400277, NC Statewide IT Contract 204X

Authorized Resellers for this Contract

The following Cisco partners 1) currently qualify under Cisco's established partner selection criteria for the above-referenced Cisco Prime Contract, and 2) have been authorized by the State to participate as Cisco Subcontractors under that agreement:

To verify a Partner's current Cisco Technical Certifications or Specializations, please refer to the Partner Locator Tool.

Sub-Agents under Authorized Reseller TD Synnex:

Eligible Users:

• Executive & Non-Executive State Agencies
• Local Gov’t Agencies (Counties and Municipalities)
• NC University System and member campuses
• Instructional components of the Dept. of Public Instruction
• Instructional components of the NC Community College System

Scope of Offerings (BAFO ITS-400277 & Amendment 2):

• Servers
• Storage
• Networking Equipment
• IT Infrastructure Software
• IT Infrastructure Converged Solutions
• IT Infrastructure Peripheral Components & Related Value-Added Services
• Cisco Cloud/SaaS:
  • Cisco Cloudlock for Government
  • Unified Communications Manager Cloud for Government (Cisco UCM Cloud for Government)
  • Cisco WebEx Meetings
  • Duo Access
  • Web AppDynamic GovAPM

Shipping and Delivery Information:  

• FOB Destination

Limited Partner Professional Services Allowed:

Basic Installation and Configuration Services as follows (BAFO ITS-400277)

• Certified and Technical Project Management
• Site Survey
• High Level Design Review
• Staging and Implementation Engineering
• Global Implementation Capability
• Configuration Development
• Knowledge Transfer and Detailed Documentation

Professional Services must be related to the purchase of hardware or software under the 204X contract.  Roadmap planning, site assessments, and design in advance of the hardware purchase are allowed.

Leasing:

• Not Allowed

Refurbished Equipment: 

• Not Allowed

Cisco Systems, Inc. ("Cisco") requires Purchase Orders to be processed through our Authorized Resellers. Customers (Authorized Purchasers) may select any of the Authorized Resellers.

Purchase Order Instructions

• Select one of the Authorized Resellers.
• Issue the Purchase Order directly to the selected Authorized Reseller.
• Reference the Price Contract NC Department of Information Technology ITS-400277, NC Statewide IT Contract 204X on your Purchase Order.
• Include the following contact info: Your customer name and phone number, "Ship To" and "Bill To" addresses.

Authorized Resellers will directly ship the orders placed to the identified "Ship To" address(es). Customers will then be invoiced directly by the Authorized Resellers. Payments must be made in accordance with the terms of Price Contract NC Department of Information Technology ITS-400277, NC Statewide IT Contract 204X.

Warranty Terms

Please refer to Cisco's Standard Warranty Terms.

Repair or Replacement of Products

Please directly contact the Authorized Reseller who processed your original Purchase Order for the Cisco Products. Subject to the Cisco warranty terms, the Authorized Reseller will work with you and Cisco on the matter.

• Cisco Certification of Award for IFB ITS-400277 (PDF - 65 KB)
• Cisco Best and Final ITS-400277 Response (PDF - 573 KB)
• Cisco IFB-400277 Execution page - signed (PDF - 620 KB)
• Amendment 1 STC 204X Cisco Price Correction (PDF - 776 KB)
• Amendment 2 STC 204X IFB ITS-400277 (PDF - 868.8 KB)
• Amendment 3 Adding Cisco Enterprise Agreement Program Terms & Conditions (PDF - 455.4 KB)
• Amendment 4 Adding DUO & Webex (PDF - 786.4 KB)
• Amendment 5 Adding Cisco Enterprise Agreement 3.0 Program Terms & Conditions (PDF - 383.3 KB)
• IFB ITS-40027 (PDF - 1.5 MB)
• Amendment 6 Adding ThousandEyes  (PDF - 383.3 KB)
• Notice of Extension 1  (PDF - 345.5 KB)

For question, inquiries or escalations related to this contract, please send an email  with the following details:

• Full Name
• Company
• Title
• Email Address
• Related Participating State(s) inquiry is referencing
• Detailed inquiry/request

For any SKU related questions or inquiries, please complete the SKU Request Form.

Reporting - Web Portal

• Sales Report Portal; Help and New Login Requests 

• Report Data & Template 

Cisco Sales Contact:

• Liz McCormick
  Phone: 919-392-1017
• Nick Schavone
  Phone: 919-607-2385

Cisco Channels Contact:

• Lauren Gibbons 
  Phone: 919-771-3386

NC Department of Information Technology ITS-400277 Contact:

• Debbie Patterson 
  Phone: 512-463-8989

Cisco Technical Assistance:

• Cisco Systems Technical
  Assistance 
  800-553-2447