of IT leaders say projects are increasingly complex1
of IT leaders are facing
a skills gap2
lost, on average, for every hour of network downtime3
1 Harvey Nash/KPMG CIO Survey 2017 | 2 IDG | 3 Information Technology Intelligence Consulting Research, Rand Group
Today, organizations are working with more technology providers and products than ever before to accelerate efficiencies and growth.
While multiple technologies can deliver more than the sum of their parts, if an issue arises in one product, a ripple effect can impact the performance of others.
Get centralized support across your solution
environment with Cisco® Solution Support.
A primary point of contact streamlines your support experience by addressing hardware and software
from Cisco and our Solution Support Alliance Partners.
Priority access and response quickly connects you to a Cisco engineer expert who resolves solution level issues faster than product-level support, helping you minimize disruption and risk, and stay focused on your projects
and your business.
A large North American utility provider deployed a Cisco® Software-Defined Access network to communicate with connected smart meters, auto charging stations, and other industrial assets.
IT resources focus on IoT innovation, not troubleshooting
Problems resolved quickly; IT gained knowledge to avoid future pitfalls
IoT-enabled devices protected from security risks
“The Cisco engineers understand how the systems have been deployed across the organization instead of just looking at it from a product point of view. We've seen roughly one-third fewer outages, and we're resolving them about one-third faster.”
- Large utility provider
A large retail bank invested in state-of-the-art collaboration and contact center solutions from Cisco® and other technology providers.
Issues resolved, usually within an hour, for the entire environment
Increased IP phone performance enables superior service delivery
Reliable contact center helps ensure customer data is secure
“We'll turn an issue over to Cisco, which then frees up my staff to continue to do additional work outside of that specific issue and increase productivity.”
- Financial institution
A large U.S.-based department store chain needed full use of Cisco® Application Centric Infrastructure (Cisco ACI) automation to roll out new services and increase revenue.
In-depth training accelerated ability to benefit from Cisco® ACI
Improved automation led to simpler IT management
Faster adoption enabled the retailer to capitalize on new opportunities
“After attending the JumpStart training, my next deployment time for an ACI fabric was reduced by half.”
- Large retailer
Today’s solutions are powerfully complex because they need to be. Product support does not offer every feature needed to efficiently resolve what can be complicated issues in multiproduct, multivendor solutions.
Invest in a support service purpose-built to help minimize disruption and risk for solution environments … and keep your technology working for you, not the other way around.
Visit us at www.cisco.com/go/solutionsupport and contact your Cisco® representative to learn how Solution Support can help your organization.