of IT leaders say projects are increasingly complex1
of IT time spent troubleshooting problems2
lost, on average, for every hour of network downtime3
1 Harvey Nash/KPMG CIO Survey 2017 | 2 Cisco® DNA Customer Survey, June 2016 | 3 Information Technology Intelligence Consulting Research, Rand Group
Today, IT teams are working with more vendors and technologies than ever before. Put together in an ecosystem, multiple technologies can deliver more than the sum of their parts. But when a problem arises with one product, it can affect the performance of others.
Having to identify and resolve issues yourself in a multiproduct ecosystem can squeeze time, resources, and budget.
Your technology solutions function as more than the sum of their parts. Shouldn’t your IT support service do the same?
A large North American utility provider deployed a Cisco® Software-Defined Access network to communicate with connected smart meters, auto charging stations, and other industrial assets.
IT resources focus on IoT innovation, not troubleshooting
Problems resolved quickly; IT gained knowledge to avoid future pitfalls
IoT-enabled devices protected from security risks
“The Cisco engineers understand how the systems have been deployed across the organization instead of just looking at it from a product point of view. We’ve seen roughly one-third fewer outages, and we’re resolving them about one-third faster.”
- Large utility provider
A large retail bank invested in state-of-the-art collaboration and contact center solutions from Cisco and other vendors.
Issues resolved, usually within an hour, for the entire environment
Increased IP phone performance enables superior service delivery
Reliable contact center helps ensure customer data is secure
“We’ll turn an issue over to Cisco, which then frees up my staff to continue to do additional work outside of that specific issue and increase productivity.”
- Financial institution
A large U. S.-based department store chain needed full use of Cisco® Application Centric Infrastructure (ACI) automation to roll out new services and increase revenue.
In-depth training helped the IT team quickly benefit from Cisco® ACI
Greater automation leads to simpler management
Faster adoption enabled the retailer to capitalize on new opportunities
“After attending the JumpStart training, my next deployment time for an ACI fabric was reduced by half.”
- Large retailer
213% service ROI over five years4
4 Read the complete report of the IDC Business Value Analysis for Cisco Services
Cisco® Solution Support resolves complex issues in solution environments 44 percent more quickly than product support alone.5 Our solution expertise helps you:
Now your technology investments can work for you, instead of the other way around.
Contact your sales representative or a Cisco specialist for more information.
5 January 2019 Cisco internal study of 10,000 support cases. Average decrease in time to resolution for complex issues in solution environments compared to product support.