Complexity has a cost
61%
of IT leaders say projects are increasingly complex1
43%
of IT time spent troubleshooting problems2
$300,000+
lost, on average, for every hour of network downtime3
1 Harvey Nash/KPMG CIO Survey 2017 | 2 Cisco® DNA Customer Survey, June 2016 | 3 Information Technology Intelligence Consulting Research, Rand Group
Complexity has a cost
Today, IT teams are working with more vendors and technologies than ever before. Put together in an ecosystem, multiple technologies can deliver more than the sum of their parts. But when a problem arises with one product, it can affect the performance of others.
- - Who do you call when a problem comes up?
- - How can you be sure where the problem even is?
- - Do you have the resources to coordinate multiple vendor product support teams?
Having to identify and resolve issues yourself in a multiproduct ecosystem can squeeze time, resources, and budget.
Cisco Solution Support
Your technology solutions function as more than the sum of their parts. Shouldn’t your IT support service do the same?
Get centralized support across Cisco® and other technology vendor products with Cisco Solution Support. We resolve complex issues faster than traditional product support and provide guidance on problem prevention—all to keep your IT investment working best for you.
See how we do itCisco Solution Support in action
Innovate business with confidence
Networking, security, and IoT
A large North American utility provider deployed a Cisco® Software-Defined Access network to communicate with connected smart meters, auto charging stations, and other industrial assets.
Challenges before Cisco:
- Issues across the customer’s networking, IoT, and security environment
- Slowed applications and poor response times
- Hours to days spent troubleshooting outages, increasing risk
IT resources focus on IoT innovation, not troubleshooting
Problems resolved quickly; IT gained knowledge to avoid future pitfalls
IoT-enabled devices protected from security risks
“The Cisco engineers understand how the systems have been deployed across the organization instead of just looking at it from a product point of view. We’ve seen roughly one-third fewer outages, and we’re resolving them about one-third faster.”
- Large utility provider
Enhance customer experience
Collaboration and security
A large retail bank invested in state-of-the-art collaboration and contact center solutions from Cisco and other vendors.
Challenges before Cisco:
- Navigating a multivendor environment quickly to pinpoint issues
- Millions of dollars spent in IT hours trying to isolate IP phone issues
- Vendor product support teams lack solution expertise to address contact center-wide issues
Outcomes with Cisco Solution Support
Issues resolved, usually within an hour, for the entire environment
Increased IP phone performance enables superior service delivery
Reliable contact center helps ensure customer data is secure
“We’ll turn an issue over to Cisco, which then frees up my staff to continue to do additional work outside of that specific issue and increase productivity.”
- Financial institution
Speed time to ROI
Data center
A large U. S.-based department store chain needed full use of Cisco® Application Centric Infrastructure (ACI) automation to roll out new services and increase revenue.
Challenges before Cisco:
- Lack of customer in-house IT expertise to migrate its complex network to Cisco ACI
- The need to successfully speed the deployment of Cisco ACI
Outcomes with Cisco Solution Support
In-depth training helped the IT team quickly benefit from Cisco® ACI
Greater automation leads to simpler management
Faster adoption enabled the retailer to capitalize on new opportunities
“After attending the JumpStart training, my next deployment time for an ACI fabric was reduced by half.”
- Large retailer
Realize business value
See what Cisco® Solution Support can mean for your business
21%
fewer technical issues
$37M
saved by avoiding unplanned network downtime
32%
Increase in staff efficiency
213% service ROI over five years4
4 Read the complete report of the IDC Business Value Analysis for Cisco Services
