Explore Cisco
How to Buy

Have an account?

  •   Personalized content
  •   Your products and support

Need an account?

Create an account

What is UCM Cloud Enterprise Service?

UCM Cloud Enterprise Service is a managed service that complements the Cisco UCM Cloud solution along with migration services, to deliver the expertise needed to enable customers to simplify their transition to, and ongoing management of, a cloud-based Unified Communications platform.

Benefits

No need to hire specialist talent

As a complete managed solution, UCM Cloud Enterprise Service provisions an experienced team to manage the operation of your unique configuration without needing to invest in internal talent.

Better performance

UCM Cloud Enterprise Service enables you to leverage the full breadth of UCM cloud features including cloud-based voice, video, messaging, and web conferencing.

Ongoing reliability, security and compliance

With our enterprise service-level assurance, built on 30 years of experience in supporting the world's largest enterprise networks, you have confidence in the ongoing management of your operations.

Services highlights

A single point of contact

Your Service Delivery Manager is the single point of contact and delivery interface. They support you by providing operations reports, highlighting potential risks and recommending ongoing solutions.

Proactive problem management

Proactive problem management that includes root-cause analysis of major incidents, analysis to identify trends or potential problems and actionable recommendations to reduce issue recurrence.

Change management

Support across the entire change request lifecycle, including the coordination and delivery of change requests, validation and prioritization, and pre- and post-change "health checks".

Certificate management

Our team will monitor and report on certificate expirations and orchestrate renewals so that you can avoid any downtime and be confident in best practice deployment.

Cross-domain troubleshooting

Our expert team can look into what is happening across your full environment and decrease time to resolve issues by pinpointing the source and context.

Resources

UCM Cloud Enterprise Service Overview

Learn how UCM Cloud Enterprise Service can help optimize your UC investment by alleviating UC management pressures and handle ongoing day-two support.

Get more from your unified communications investment

Find out how you can leverage the expertise of UCM Cloud Enterprise Service to get the most out of your enterprise communications, without having to hire or train new staff.

Be the first to know

Receive the latest about Customer Experience releases, offers, and events.

For partners

Are you a Cisco partner?  Log in to see additional resources.

Looking for a solution from a Cisco partner? Connect with our partner ecosystem.