Cisco Customer Experience (CX) sessions help us jump into the future. Together.

Optimize. Secure. Transform. Come innovate with us and let Cisco CX help guide you into the future. Join our sessions at Cisco Live to learn more.

KEYGEN-1002 – Keynote: Let’s Go

Wednesday, June 7, 2023, 8:30 a.m. PDT

Join Cisco’s technology leaders as they unpack our improved technology innovations and demonstrate our commitment to creating a unified experience for our customers.

  • Jeetu Patel, EVP and GM, Security and Collaboration, Cisco Systems, Inc.
  • Cathy Lanier, Senior Vice President, Security, National Football League
  • Jonathan Davidson, GM, Networking, Cisco Systems, Inc.
  • Alistair Wildman, SVP, Customer Experience, Cisco Systems, Inc.
  • Jim Gaffigan, Seven-time Grammy nominated comedian, actor, writer, producer, two-time New York Times best-selling author, three-time Emmy winning, top touring performer, and multi-platinum-selling recording artist

Innovation session

INTCX - 1000 - Jump into the Future with Lifecycle Innovations

Thursday, June 8, 2023, 9:00 a.m. PDT

The forces of the digital economy, velocity of change, and pressure to deliver more with speed and scale are reaching a tipping point. Creating a sustainable competitive advantage relies on acquiring world-class technology, and making the most out of it. In this session, we will share innovations in services design and support, automation, and AI/ML-driven insights that anticipate your needs and help you complete business tasks with confidence. We’ll also share how we’re helping customers maximize their IT investments to create future value with an end-to-end lifecycle delivery approach.​

  • Jesse Reed, VP, CX Automation, Cisco Systems, Inc.
  • Harry Caldwell, SVP, Customer Experience Americas, Cisco Systems, Inc.
  • Ali Alsaadawi, Lead IT Architect, IT Datacenter and Networking, Honeywell
  • Buffy Ransom, SVP, Customer Experience Centers, Cisco Systems, Inc.

PSO Sessions

PSOCX-2000 – How to Proactively Strengthen Your Security Resilience

Tuesday, June 6, 2023, 10:30 a.m. PDT

Learn how Cisco security assessments and penetration testing are important, proactive components to any security framework and provide ways to bolster your security resilience.



  • Varun Dhingra, Sr. Director, CX Product Management, Security, Cisco Systems, Inc.
  • Mark Hammond, Director, CX Product Management, Security, Cisco Systems, Inc.


PSOCX-2001 - Accelerate Your Business Outcomes with Automation

Monday, June 5, 2023, 11:30 a.m. PDT

Learn from other customers how enabling automation across the technology lifecycle journey can transform your network, reduce network noise, and enable end-to-end visibility that shortens time to resolve issues with business process automation.



  • Charmaine Boyd, CX Product Management Leader, Automation, Cisco Systems, Inc.
  • Sidd Chenumolu, VP, Technology Development, Dish Network
  • Mike Jones, Associate VP, Network Technology, Nationwide
  • Steve Sheldon, Leader, Cloud Edge Networking, Cisco IT, Cisco Systems, Inc.


PSOCX-2002 - Top Three Ways to Accelerate Your Sustainability Journey

Wednesday, June 7, 2023, 12:30 p.m. PDT

Learn how CX Services is helping customers like you transform and achieve their sustainability goals by approaching sustainability as a business outcome versus an add-on.



  • Adele Trombetta, SVP and GM, CX EMEA, Cisco Systems, Inc.
  • Dave Malik, Cisco Fellow, CTO and Chief Architect, Cisco Systems, Inc.


PSOCX -2003 - Fast-Track Cisco DNA Adoption, The Digital Way

Tuesday, June 6, 2023, 2:00 p.m. PDT

Learn how we can help you accelerate your Cisco DNA adoption and simplify IT management, while reducing risk with data-driven digital insights and expert best practices with Cisco Success Tracks, powered by CX Cloud.



  • Nicole Amsler, VP, CX Product Management, Success Tracks, Cisco Systems, Inc.
  • Scott Miles, VP Product Management, Networking, Cisco Systems, Inc.


PSOCX-2004 - Maximize Your Return On Assets: Your Workforce and Time

Monday, June 5, 2023, 3:30 p.m. PDT

Learn how your team can be more efficient and productive with their time and proactively mitigate risk with data-driven analytics and learning resources with Cisco Success Tracks, powered by CX Cloud.



  • Will Eder, Sr. Director, Cisco Customer and Partner Experience Architecture and CX Cloud Solutions, Cisco Systems, Inc.
  • Matt Lewis, Director, CX Product Management, Success Tracks, Cisco Systems, Inc.


PSOCX-2005 - Achieving Customer Outcomes with PLS and Success Tracks

Tuesday, June 6, 2023, 4:30 p.m. PDT

Learn how Partner Lifecycle Services (PLS) is bringing customer outcomes into focus by giving partners deeper alignment throughout the entire portfolio, across roles, platforms, service creation and delivery, and knowledge sharing.



  • Denzil Samuels, Vice President, CX Partner Success, Cisco Systems, Inc.