Cisco Smart Net Total Care
Key resources to help you get the most out of Cisco Smart Net Total Care
Your Cisco Smart Net Total Care Resource Guide
This page will provide you with key resources and step-by-step instructions to get the most out of Smart Net Total Care.
First, make sure that you create a Cisco ID and associate it to your contract. (Need help? Watch this video to learn how.) Then, explore each feature of Smart Net Total Care below.
Cisco Technical Assistance Center (TAC)
Get access to technical support online or via phone, email or mobile app. Review the resources below to learn about the TAC and understand best practices when interacting with the TAC.
Get to know the TAC and open a case
- Exploring the Cisco Technical Services resource guide - Understand the severity levels of Cisco service requests and how to access a Cisco TAC engineer.
- Learning how to open a TAC case - Get an overview on options available to open a case with the TAC.
- Understanding how to open a TAC case online - View step-by-step instructions on completing an online TAC case.
- Opening a TAC case online - Log in to the TAC’s Support Case Manager to create and manage your support cases.
- Finding your local TAC phone number - Access the list of worldwide Cisco Support phone numbers.
- Communicating with the TAC – Learn about Virtual Spaces as a contact preference for easier collaboration and problem-solving.
The Cisco Technical Support mobile app provides access to the Cisco TAC, whenever, wherever. Learn more.
Hardware Returns and Replacements
Explore the resources below to understand Cisco’s Product Returns & Replacements (RMA) process, including how to create, search and track your RMA.
Understand and submit hardware returns and replacements
- Learning about the Returns portal - Understand the steps in the returns process and begin your return.
- Accessing the returns and replacements portal - Start an online hardware return or replacement, or track an existing RMA.
You can view, manage and track your return directly in the Cisco Technical Support mobile app. Learn more.
Smart Net Total Care Portal
The Cisco Smart Net Total Care portal reduces risk and ensures compliance by providing security and targeted product alerts, last day of support (LDoS) details and visibility into network device changes. Follow the steps below to complete your portal setup, starting with registering for portal access.
Register for Smart Net Total Care portal access
- Registering for portal access - Register for the portal to unlock data intelligence and insights into your network.
Prepare your environment
- Provisioning your VM platform - Discover how to provision and configure your VM platform to host the collector.
- Preparing your network - Understand how to prepare your network for device discovery and collection.
- Downloading the collector - Learn how to download the collector to discover and collect information from your Cisco devices.
Deploy and register the collector
- Deploying the collector - Discover how to deploy the collector to your VM platform.
- Registering the collector - Learn how to register the collector in the portal and download the certificate.
Discover devices and upload the inventory
- Discovering devices - Understand how to discover network devices by IP address or by protocol.
- Uploading the inventory - Learn how to upload the inventory to the Cisco Data Center.
Log in to the portal
- Logging in to the portal - Log in to the Smart Net Total Care portal to start getting the most out of your investment.
- Running reports - Find the reports that can help you achieve your goals and learn how to use them.
Need help accessing the portal? Connect with the TAC whenever, wherever, with the Cisco Technical Support mobile app. Learn more.
Online Tools and Software Upgrades
Explore the resources below to learn about the available online tools to help you increase performance of software, add new functionality and enhance the stability of your network and business applications.
Access and get to know useful online tools
- Tools and resources catalogue - Discover available online tools and resources.
- Cisco Bug Search Tool help - Learn about the Cisco Bug Search Tool, which provides a comprehensive list of defects and vulnerabilities in Cisco products and software.
- Cisco Bug Search Tool - Conduct a search in the Cisco Bug Search Tool.
- Cisco Notification Services - Receive email alerts or consume RSS feeds for Cisco products, series or software.
- Support Talks - Register for a live interactive session to understand the variety of Cisco support tools, technologies and resources.
Access and understand My Devices
- My Devices at a glance - Learn about My Devices and the ability to view support, service contract and installed base information for your Cisco devices.
- My Devices support - Report an error or issue, or renew your contract with My Devices support.
- My Devices user guide - Receive an overview of My Devices, including how to get started, and how to manage, locate and view your devices.
Getting started with My Devices - Access My Devices at any time for visibility into product details, contract and warranty status, device lifecycle status, and more.
Download the Cisco Technical Support Mobile App
With the Technical Support mobile app, you have access to support whenever, wherever – from support cases, to contract information, to product support documentation and more.
*The Cisco Technical Support app is available in English only at this time.
Engage and Connect
Join the Cisco Community for Smart Net Total Care
The Cisco Community offers a vibrant peer-to-peer network focused on Smart Net Total Care. Join today for best practices, quick tips and answers to FAQs.
Reference Library
Smart Net Total Care
- Smart Net Total Care data sheet
- Smart Net Total Care release notes
- Smart Assist service
- Security and Cisco Smart Net Total Care service white paper
- Smart Net Total Care: The Promise of Automation e-book
- Smart Net Total Care: Increasing Operational Efficiency and Reducing Risk to Your Network white paper
- Last day of support (LDoS) planning