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Cisco Security Cloud Control: Network Devices with Generic SSH Access Management

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How do I diagnose onboarding failures caused by certificates or keys?
What steps resolve invalid credentials, unreachable devices, or bad sync?
How can I collect logs for SDC, SEC, event, or workflow issues?

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Cisco Security Cloud Control: Network Devices with Generic SSH Access Management

How do I diagnose onboarding failures caused by certificates or keys?
What steps resolve invalid credentials, unreachable devices, or bad sync?
How can I collect logs for SDC, SEC, event, or workflow issues?

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About this content

Introduction

Overview of Security Cloud Control Firewall Management
Managing SSH Devices with Security Cloud Control
Security Cloud Control Firewall Management dashboard

Configure Basic Settings

Overview of Security Cloud Control Firewall Management

Manage Firewall administration in Security Cloud Control Firewall Management

Configure general settings
Manage users and groups within Security Cloud Control organization
Manage API-Only users for Security Cloud Control Firewall Management
View Security Cloud Control notifications
View logging settings
Understand user roles in Security Cloud Control Firewall Management

Deploy and manage Secure Connectors for device onboarding

Introduction to Secure Connectors

Onboard devices in Security Cloud Control Firewall Management

Supported devices, software, and hardware for Security Cloud Control Firewall Management
Onboard an SSH Device

Manage onboarded device settings

Changing a device's IP address in Security Cloud Control Firewall Management
Changing a device's name in Security Cloud Control Firewall Management
Export a list of devices and services
Export device configuration
External links for devices
Bulk reconnect devices to Security Cloud Control Firewall Management
Moving devices between organizations
Device certificate expiry detection
Write a device note
Manage security devices
Back up Firewall Threat Defense devices
Manage Firewall Threat Defense devices through Security Cloud Control Firewall Management
Security devices overview
Security Cloud Control Firewall Management labels and filtering
Use Security Cloud Control Firewall Management search functionality

Manage Device Configuration

Read, discard, and deploy configuration changes
Synchronizing configurations between Security Cloud Control and device
Synchronizing configurations between Security Cloud Control and device

Monitor and report change logs, workflows, and jobs

Manage change logs in Security Cloud Control
View change log differences
Change request management
Export the change log
Monitor jobs in Security Cloud Control
Monitor workflows in Security Cloud Control

Terraform

About Terraform

Troubleshooting

Troubleshoot a Secure Device Connector
Troubleshoot Security Cloud Control
Device connectivity states

FAQ and Support

Security Cloud Control
FAQ about onboarding devices to Security Cloud Control
Device types
Security
Troubleshooting
How do I transfer a Firewall Threat Defense device to a new or existing Security Cloud Control organization?
Terminologies and definitions used in Zero-Touch Provisioning
Policy optimization
Connectivity
About Data Interfaces
How Security Cloud Control processes personal information
Contact Security Cloud Control support

Cisco Security Cloud Control: Network Devices with Generic SSH Access Management

Troubleshooting

Updated: July 11, 2026

Learn how to troubleshoot errors in Security Cloud Control including issues with Secure Firewall ASA devices, Secure Device Connectors, Secure Event Connectors, and device connectivity states.

This chapter details how to troubleshoot errors that may occur when working with various components in Security Cloud Control Firewall Management.

Troubleshoot a Secure Device Connector

Learn how to troubleshoot Secure Device Connector issues, including unreachable SDCs, inactive status, IP address changes, device connectivity problems, system time errors, version issues, and AWS certificate or connection errors.

Troubleshoot Security Cloud Control

Learn how to troubleshoot Security Cloud Control issues, including login failures, access and certificate problems, and object-related errors.

Device connectivity states

Learn how to interpret device connectivity states in Security Cloud Control and troubleshoot issues such as offline devices, insufficient licenses, invalid credentials, onboarding errors, new certificates, and unregistered devices.

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(Requires a Cisco Service Contract)

Bias-free language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.