Unpack and inspect

This chapter describes how to unpack the ONT from the shipping container and inspect the ONT for damage.

Unpack the ONT

Before you begin

  • Personnel involved in the installation must be trained in and have experience with Ciena® product installations.

  • Follow site standards regarding system weight when unpacking and maneuvering the ONT.

  • Inspect the shipping container for physical damage. If any components are damaged, refer to the instructions in section Returning materials.

Thefollowing items are shipped:

  • ENC-10G-ONT-14A ONT

  • 12V 2A DC power adapter

Procedure

Step 1

Verify the shipping container contents against the shipping invoice.

Step 2

Compare the labels on the shipping containers with the information on the packing list.

Table 1.

If there are

Then

discrepancies or missing components

stop and notify Product Support. Have the following information available:

  • shipping invoice number

  • model and serial number of the damaged item

  • description of the discrepancy

  • effect of the discrepancy on the installation

no discrepancies or missing components

continue with the procedure

Step 3

Remove the cardboard box and plastic bag from the shipping container.

Step 4

Carefully lift the ONT out of the cardboard box.

Step 5

Remove the foam block from the ONT.

Step 6

Remove the ONT out of the ESD bag.

Step 7

Ensure that the shipping container is empty.

Step 8

Dispose of shipping container and packing materials in accordance with site requirements.

Inspect for damage

Inspect the ONT to ensure that it was not damaged in transit.

Procedure

Step 1

Visually inspect every surface of the ONT.

Look for:

  • chipped paint

  • cracks

  • breaks

  • broken connectors

  • electronics damage such as bent pins

Step 2

Determine whether there is any damage.

Table 2. Actions to be taken on damage if determined

If

Then

damageis identified

takethe following actions:

  • photograph and record the damage

  • report the damage to the shipping courier

  • notify Product Support about damaged components

no damage is identified

the ONT is ready to be positioned and installed.

Return materials

All returned equipment must have a Ciena return merchandise authorization (RMA) number. Ciena is not responsible for any item returned without this identifier.

Before you begin

The following information is required to obtain an RMA number:

  • Customer Support contact information, located in the copyright statement of this publication

  • serial number of item to be returned

  • model number of item to be returned

  • description of the problem

  • return address and phone number

  • declaration of emergency or non-emergency condition

Procedure

Contact a Customer Support Representative and provide the required information.

An RMA is created and is used to track the defective item.