Cisco Emergency Responder
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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- Emergency Responder 15
Status: Available | Release Date: 16-Oct-2023
- Emergency Responder 14
Status: Not Orderable | End-of-Support Date: 30-Apr-2027
- Emergency Responder 12.5
Status: End of Support | End-of-Support Date: 31-Aug-2025
- Emergency Responder 11.5
Status: End of Support | End-of-Support Date: 31-May-2024
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Recent Security Notices
- 31-Mar-2026
- 21-May-2025
- 31-May-2024
- 17-May-2024
- 03-Apr-2024
Document Categories
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Data Sheets and Product Information
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- Cisco Emergency Responder 15 Data Sheet 12/Dec/2024
- Cisco Emergency Responder 14 Data Sheet
- Cisco Emergency Responder 12.5 Data Sheet
- Cisco Emergency Responder 12.0 Data Sheet
- Cisco Emergency Responder 11.5 Data Sheet
- Cisco Emergency Responder 11.0 Data Sheet
- Cisco Emergency Responder 10.5 Data Sheet
- Cisco Emergency Responder Solution 10.0 Data Sheet
Data Sheets
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English
- End-of-Sale and End-of-Life Announcement for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
- End-of-Sale and End-of-Life Announcement for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) - Perpetual
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
- End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 10.X
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 9.0 Add-on User Licenses
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 9.0
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 8.5
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 8.5 Software License and Media
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 8.0, 8.6, and 8.7
- End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 2.0
- EoS & EoL Announcement for the Cisco Emergency Responder 1.1 User Licenses
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French - Canadian
End-of-Life and End-of-Sale Notices
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Security Notices
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Applicable to Multiple Releases
- Field Notice: FN74345 - Cisco On-Premises Calling Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting May 2026 - Workaround Provided
- Field Notice: FN - 72289 - Cisco Emergency Responder: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing Functionality - Workaround Provided
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Cisco Emergency Responder 15
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Cisco Emergency Responder 11.5
- Field Notice: FN - 63173 - Cisco Emergency Responder - Memory Leak May Cause 911 Service Outage - Upgrade Required
- Field Notice: FN - 62991 - Cisco Emergency Responder 2.0.1 (CER) - Audio Prompts May Not Be Played for an Onsite Alert Call - CER Upgrade Required
- Field Notice: FN - 62992 - Cisco Emergency Responder (CER) 2.0(1) - Growth of mixer00.log File May Cause cerserver Process to Crash - Upgrade Required
- Field Notice: FN - 62657 - U.S. Daylight Savings Time Policy Changes Effective March 2007 for Cisco Emergency Responder (CER) Including Java Virtual Machine DST Rule Changes
- Field Notice: FN - 62576 - IOS Upgrade to 12.2(25)SEE1 or 12.2(25)SEE2 Causes Incorrect Association of Emergency Response Locations by Cisco Emergency Responder (CER)
- Field Notice: FN - 62343 - MCS-7825-H2-IPC1 and HP DL 320-G4 With OS 2000.4.3 Not Supported; MCS-7825-H2-IPC1 and HP DL 320-G4 With CallManager 5.0(3)a Not Supported
Field Notices
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Multiple Cisco Unified Communications Products Unauthenticated API High CPU Utilization Denial of Service Vulnerability
- Cisco Emergency Responder Cross-Site Request Forgery and Directory Traversal Vulnerabilities
- Cisco Emergency Responder Static Credentials Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Vulnerability in Spring Framework Affecting Cisco Products: March 2022
- Cisco Unified Communications Products Information Disclosure Vulnerability
- Cisco Emergency Responder Stored Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Multiple Cisco Unified Communications Products Open Redirect Vulnerability
- Multiple Cisco Products Disk Utilization Denial of Service Vulnerability
- Cisco Voice Operating System-Based Products Unauthorized Access Vulnerability
- Cisco Emergency Responder Blind SQL Injection Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
Security Advisories, Responses and Notices
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Release and Compatibility
- Cisco Emergency Responder Version 15SU4 Release Notes
- Cisco Emergency Responder Version 14SU6 Release Notes
- Cisco Emergency Responder Version 14SU5 Release Notes
- Cisco Emergency Responder Version 15SU3 Release Notes
- Cisco Emergency Responder Version 14SU1 Release Notes
- Cisco Emergency Responder Version 12.5(1)SU7 Release Notes
- Cisco Emergency Responder Version 12.5(1)SU6 Release Notes
- Cisco Emergency Responder Version 15 Release Notes
- Cisco Emergency Responder Version 15SU2 Release Notes
- Cisco Emergency Responder Version 15SU1a Release Notes
- Cisco Emergency Responder Version 14SU4 Release Notes
- Cisco Emergency Responder Version 14SU3a Release Notes
- Cisco Emergency Responder Version 14SU2 Release Notes
- Cisco Emergency Responder Version 12.5(1) Release Notes
- Cisco Emergency Responder Version 12.5(1)SU9 Release Notes
Release Notes
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Reference
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Cisco Emergency Responder 15
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Cisco Emergency Responder 14
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Cisco Emergency Responder 12.5
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Cisco Emergency Responder 11.5
- Cisco Emergency Responder Command Line Interface Guide for Release 11.5(2a)
- Cisco Emergency Responder Command Line Interface Guide for Release 11.5(2)
- Cisco Emergency Responder Command Line Interface Guide for Release 11.5(1)
- Cisco Emergency Responder Command Line Interface Guide for Release 11.5(4)
Command References
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Cisco Emergency Responder 12.5
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Cisco Emergency Responder 11.5
- Open Source License Notices for Cisco Emergency Responder
Licensing Information
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Configuration
- Integrate Emergency Responder with CUCM
- Configure and Troubleshoot SNMPv3 for CER
- Configure Tertiary Redundancy for Cisco Emergency Responder with Different Calling Numbers for Each Site
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
Configuration Examples and TechNotes
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Maintain and Operate
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Cisco Emergency Responder 15
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Cisco Emergency Responder 14
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Cisco Emergency Responder 12.5
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Cisco Emergency Responder 11.5
- Cisco Emergency Responder Onsite Security Guide for Release 11.5(2a)
- Cisco Emergency Responder Off-Premises Guide for Release 11.5(2a)
- Cisco Emergency Responder Onsite Security Guide for Release 11.5(2)
- Cisco Emergency Responder Off-Premises Guide for Release 11.5(2)
- Cisco Emergency Responder Onsite Security Guide for Release 11.5(1)
- Cisco Emergency Responder Off-Premises Guide for Release 11.5(1)
End-User Guides
- Cisco Emergency Responder Administration Guide, Release 15 and SUs
- Cisco Emergency Responder Administration Guide for Release 14 and SUs
- Cisco Emergency Responder Administration Guide, Release 12.5(1)SU8b-SU9
- Cisco Emergency Responder Administration Guide for Release 12.5(1)
- Cisco Emergency Responder Administration Guide for Release 12.5(1)SU1
- Cisco Emergency Responder Administration Guide for Release 12.5(1)SU5
- Cisco Emergency Responder Administration Guide for Release 12.5(1)SU4
- Cisco Emergency Responder Administration Guide for Release 12.5(1)SU7
- Cisco Emergency Responder Administration Guide for Release 12.5(1)SU6
- Cisco Emergency Responder Administration Guide for Release 12.5(1)SU3
- Cisco Emergency Responder Administration Guide for Release 12.5(1)SU2
- Cisco Emergency Responder Administration Guide for Release 11.5(4)
- Cisco Emergency Responder Administration Guide for Release 11.5(2)
- Cisco Emergency Responder Administration Guide for Release 11.5(2a)
- Cisco Emergency Responder Administration Guide for Release 11.5(4)SU11
Maintain and Operate Guides
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Troubleshooting
- NEC IPX2400 PBX R15 to Cisco Unified Communications Manager 5.1.2 and Cisco Emergency Responder 2.0 (PDF - 1 MB)
- Nortel CS1000 R 4.0 to Cisco Unified Communications Manager 5.1.2 and Cisco Emergency Responder 2.0 (PDF - 1 MB)
- AVAYA Definity CM 2.0 to Cisco Unified Communications Manager 5.1.2 and Cisco Emergency Responder 2.0 (PDF - 1 MB)
- Nortel CS1000M Release 4.0 using T1 QSIG to Cisco Unified Communications Manager 6.0 and Cisco Emergency Responder 2.0 (PDF - 6 MB)
- NEC IPX2400 Release 15 using T1 QSIG to Cisco Unified Communications Manager 6.0 and Cisco Emergency Responder 2.0 (PDF - 6 MB)
- Avaya Definity CM2.0 using T1 QSIG to Cisco Unified Communications Manager 6.0 and Cisco Emergency Responder 2.0 (PDF - 6 MB)
- NEC IPX2400 PBX with Cisco 3845 T1 QSIG as an MGCP Gateway to Cisco Unified CallManager 4.2 and Cisco Emergency Responder 1.3 (PDF - 4 MB)
- Nortel Succession PBX with Cisco 3845 T1 QSIG as an MGCP Gateway (PDF - 4 MB)
- Cisco Unified CallManager 5.0 and Cisco Emergency Responder 1.3 - PBX Interoperability: (PDF - 6 MB)
- Cisco Unified CallManager 5.0 and Cisco Emergency Responder 1.3 - PBX Interoperability: (PDF - 5 MB)
- Avaya Definity G3 PBX with Cisco 3845 T1 QSIG as an MGCP Gateway (PDF - 4 MB)
- Cisco Unified CallManager 5.0 and Cisco Emergency Responder 1.3 - PBX Interoperability: (PDF - 5 MB)
- Nortel Meridian PBX using a Cisco Catalyst 6608 Gateway with T1 PRI as MGCP to Cisco Communications Manager Release 4.01 (PDF - 944 KB)
- NEC 2400 ICS using a Cisco Catalyst 6608 Gateway with T1 PRI as MGCP to Cisco Communications Manager Release 4.01 (PDF - 942 KB)
- Avaya CM 2.0 PBX with Cisco Unified Communications Manager 4.01 and Cisco Emergency Responder 1.2(3) (PDF - 1 MB)
Troubleshooting Guides
- Recover from Ungraceful Shutdowns on VOS
- Understand Emergency Responder
- Troubleshoot CER Backup Failing with Error Message
- How to Reset Cisco Emergency Responder Database Replication
- Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
- Troubleshoot Cisco VOS Based Finesse Server With CLI
- How to Collect Logs for CER
- Configure and Troubleshoot CER Onsite Alert Email
Troubleshooting TechNotes
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