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  • Support  /
  • Smart Net Total Care (SNTC)  /

Support for Smart Net Total Care (SNTC) Supported Collectors

Overview

  • There are multiple ways for you to catalog your inventory and make it available on the SNTC portal. For your initial upload, we recommend that you use our simple CSV file import option to bring just a few of your covered devices into the portal. This will give you access to all the report options.

  • After this initial upload, use one of the collector options below to populate the portal with a full inventory of your devices.

  • Choosing a Collection Method
  • Inventory Options:

  • CSPC Collector
  • CSV File
  • Netformx Collector
  • SolarWinds NCM Collector

    Cisco CSPC Collector

  • Cisco's Common Services Platform Collector (CSPC) provides an extensive collection mechanism to gather various aspects of customer network device information. CSPC connects to discovered devices, providing delivery of information to Cisco for correlation and reporting. Data collected by the CSPC can be used by your company to provide detailed inventory reports and analytics for both the hardware and OS software.

  • Download CSPC Collector
  • Release and General Information

  • CSPC Release Notes
  • CSPC 2.11 Migration Guide (ZIP - 1.1 MB)
  • Install and Upgrade

  • CSPC Collector Quick Start Guide (PDF - 1 MB)
  • CSPC Installation Guide
  • Configure CSPC Appliance via CLI (PDF - 1 MB)
  • Installing the CSPC ISO Image (PDF - 2.3 MB)
  • Cisco CSPC ISO Installation Application Note (PDF - 646 KB)
  • Discovery Application Note (PDF - 860 KB)
  • End-User Guides

  • CSPC User Guide (PDF - 11.9MB)
  • CSPC How-To Videos
  • Technical References

  • Enabling Multiple Services – CSPC Collector (PDF - 328 KB)
  • Generating a CSPC Certificate – CSPC Collector (PDF - 189 KB)
  • Troubleshooting Guide – CSPC Install & Collect
  • Troubleshooting Guide – Using the CSPC Collector
  • Other Options for Inventory Import

  • CSV File Upload (PDF - 705KB)
  • SolarWinds NCM Collector
  • Netformx Collector
  • Pairing SNTC with Netformx DesignXpert Video
  • Ask an SNTC Expert for Help

  • Still have questions? Please post a new discussion to the Smart Net Total Care Support Community. An expert will review and respond to your question, usually within one business day.
  • Additional Cisco Support Resources

  • Support for SNTC Portal
  • RMA Returns Portal
  • Open a TAC Case Online
  • Worldwide Support Contact Information
  • Cisco Support Community
  • Feedback Feedback