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This document describes why Non-Disclosure Agreements (NDA) are required to troubleshoot issues.
It is a document signed by Cisco and your company to ensure data confidentiality.
This document legally binds both parties and secures them from the exposure of confidential information shared on any interaction between them.
Some products can enable a secure remote access to allow Cisco personnel to troubleshoot them from the backend (e.g. Content Security Appliances).
This access provides additional resources to troubleshoot, some actions can only be performed through it.
Under certain circumstances, Cisco engineers need to access to the backend of the supported products through a WebEx session, at this point, a signed NDA is required to troubleshoot.
All the information observed from the backend of Cisco products is highly confidential.
An NDA is a control measure to ensure the information observed on a WebEx session or any meeting with Cisco is not exposed by any of the attendees beyond the intended audience.
Contact your Account Manager and provide this information:
An individual with the authorizaton to legally represent the company.
Typically the person who joins the WebEx session from your end, however someone from a manager level is recommended.
Technote on FAQ for Remote Access on Cisco ESA/WSA/SMA