Restart and View the Status of Service Engines Enabled on ESA/CES

Introduction

This document describes how to restart and view the status of service engines on a Cisco Secure Email Gateway (ESA) or Cloud Email Security (CES).

Problem

Administrators can view or restart specific service engines (such as Anti-Spam, Anti-Virus, or DLP) on the appliance during troubleshooting. Starting in AsyncOS 11.1.x, users with administrative SSH access can perform these actions directly from the CLI.

Environment

• Cisco Secure Email Gateway (ESA)/CES
• AsyncOS version 11.1 or later
• Administrative Secure Shell (SSH) access

Resolution

Step 1. Connect to the appliance via SSH and run the diagnostic command, then choose services.

lab.esa.example.com> diagnostic

Choose the operation you want to perform:
- RAID - Disk Verify Utility.
- DISK_USAGE - Check Disk Usage.
- NETWORK - Network Utilities.
- REPORTING - Reporting Utilities.
- TRACKING - Tracking Utilities.
- RELOAD - Reset configuration to the initial manufacturer values.
- SERVICES - Service Utilities.
[]> services

Step 2. Choose the service you want to manage (for example, antispam).

Choose one of the following services:
- ANTISPAM - Anti-Spam services
- ANTIVIRUS - Anti-Virus services
- DLP - Cisco Data Loss Prevention services
- ENCRYPTION - Encryption services
- GRAYMAIL - Graymail services
- REPORTING - Reporting associated services
- TRACKING - Tracking associated services
- EUQWEB - End User Quarantine GUI
- WEBUI - Web GUI
- SMART_LICENSE - Smart Licensing Agent
- ETF - External Threat Feeds
- SDR - Sender Domain Reputation
- IP_REP_CLIENT - Sender IP Reputation Client
- URL_REPUTATION_CLIENT - URL Reputation Client
- SERVICE_LOG_CLIENT - Service Log Client
[]> antispam

Step 3. Choose the specific scanner if prompted (for example, case).

Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case

Step 4. View the current status of the service.

Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> status

CASE has been up for 38m 38s.

Step 5. Restart the service.

Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case

Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> restart

Restart command processed. The service CASE should be up in a moment.

Step 6. (Validation) Verify that the service has restarted successfully by checking the status again. The uptime must reset.

Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case

Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> status

CASE has been up for 13s.

Related Information

• Cisco AsyncOS 11.1 for Cisco Email Security Appliances Release Notes
• Cisco Email Security Appliance End-User Guides
• Cisco Email Security Appliance Release Notes and General Information
• Technical Support & Documentation - Cisco Systems

Revision History

Revision	Publish Date	Comments
2.0	23-Jul-2026	Updated Terminology: Updated the product name to the current standard (Cisco Secure Email Gateway).
1.0	11-Dec-2020	Initial Release