Smart Net Total Care Support

Overview

• Interested in purchasing the SmartNet service? Contact your Cisco sales representative or authorized reseller.

• Ask a SmartNet Expert for Help

• Still have questions? Please post a new discussion to the Smart Net Total Care Support Community. An expert will review and respond to your question, usually within one business day.

• Additional Cisco Support Resources

• Download Software Updates for Your Devices

  Software Downloads Help

  RMA Returns Portal

  How to Open and Manage Technical Support Cases

  Open a TAC Case Online

  Worldwide Support Contact Information

  Cisco Support Community

• The Cisco Smart Net Total Care (SmartNet) service is a part of Cisco's technical services portfolio. This service combines Cisco's industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the SmartNet portal.

• Support for the Portal
• Support for SmartNet-supported Collectors

• Already registered? Log in to the Portal.

• SmartNet Includes- Hide Details

• Device Management (SmartNet Portal)

  See lifecycle, support coverage, and alert information for devices in your network.

• Support Community

  Find answers to your questions about the portal and collections and share expertise with your peers.

• Device Support from TAC

  Twenty-four hour access to Cisco's world class Technical Assistance Center engineers for your covered devices.

• Online Technical Resources

  Access troubleshooting and technical documentation, bug information, and online tools to help you resolve issues quickly without opening a case.

• Software Updates

  Download operating system software updates for your licensed feature set.

• Advance Hardware Replacement

  Receive equipment replacements for defective hardware in as little as two hours.

• Smart Assist (Available Option)

  Cisco can help you set up and manage the collector that populates the SNTC portal.