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Cisco Smart Net Total Care

Proactive support for network infrastructure

Smart Net Total Care (SmartNet) provides award-winning technical support along with an entitlement to smart capabilities, giving you more time to focus on business innovation while raising the bar on support services.


Solve problems faster, improve efficiency, and maintain business uptime with expert technical support.

  • Faster issue resolution

  • Reduced inventory management

  • Network issues avoided

What you get

Get 24-hour access to Cisco experts to resolve critical issues with covered devices. Receive hardware replacement of network devices within as little as two hours. Obtain operating system software updates for your devices from the Cisco support website.

Our personalized web and mobile support provides you with the ability to see model-specific content, download software, access automated tools, join forums, and manage your TAC cases.

Smart capabilities

Automated tools enable you to manage your Cisco inventory, product lifecycle, and contract status, view alerts, and run data analysis and reports relevant to your network.

Related services

Support Essentials Service

Get basic hardware support with Cisco award-winning support at entry-level affordability.

Migration Support Services

We can help mitigate risk as you migrate your network devices nearing their last day of support (LDoS) to new technologies. Maintain network continuity as you transition to new technology.

See what others have to say

Clear view of network devices saves manufacturer time

With a lean IT organization the automation on the Smart Net Total Care back end makes a small team's performance large in execution and impossible otherwise. It's a force-multiplier.

- John Baldwin, IT Manager for Infrastructure Projects and Architectures, Pella Corporation

Service provider mitigates risk exposure

"Migration Support Services helped ensure we could meet our business availability objectives while we integrated our newly acquired company into our business and transitioned to a new global technology platform."

- Chief Operations and Innovation Officer, major communications provider


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