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Cisco Smart Net Total Care Service

Proactive support for your infrastructure devices

Smart Net Total Care provides award-winning hardware support to help manage risk, quickly resolve problems, and operate more efficiently. And with an entitlement to smart capabilities, you have more time to focus on business innovation while raising the bar on support services.


Solve problems faster, improve efficiency, and maintain business uptime with trusted expert support.


50% faster issue resolution


100,000+ personnel hours saved


80% reduced inventory management

What you get

Hardware support (PDF)

With 24-hour access to Cisco experts, resolve issues faster and manage risk with proactive diagnostics, security alerts, and Cisco Technical Assistance Center. Get hardware replacement in as little as two hours and obtain operating system software updates from the Cisco support website.

Cisco digital support

Our personalized web and mobile support provides you with the ability to see model-specific content, download software, access automated tools, join forums, and manage your TAC cases.

Smart capabilities

Automated tools enable you to manage your Cisco inventory, product lifecycle, and contract status, view alerts, and run data analysis and reports relevant to your network.

Related services

Support Essentials Service (PDF)

Get basic hardware support with Cisco award-winning support at entry-level affordability.

Migration Support Services (PDF)

Mitigate risk as you migrate devices nearing their last day of support (LDoS) to new technologies. Maintain network continuity as you transition to new technology.

Service provider mitigates risk

Migration Support Services helped ensure we could meet our business availability objectives while we integrated our newly acquired company into our business and transitioned to a new global technology platform.

Chief Operations and Innovation Officer, major communications provider


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