Smart Net Total Care (SmartNet) provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. SmartNet gives you more time to focus on business innovation while proactively supporting your infrastructure.
Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.
Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.
Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.
Get 24-hour access to our Technical Assistance Center to resolve critical issues with covered devices.
Replace network devices when necessary within a selected delivery time (2-hour, 4-hour, next-business-day).
Use personalized web and mobile support to see model-specific content, download software, use automated tools, get alerts, join forums, and manage your TAC cases.
Update and upgrade operating system software for your devices from the Cisco support website.
Use one portal to help manage your Cisco inventory, view lifecycle details, check contract status, assess alert information, and run reports.
"Smart Net Total Care is a lifesaver. ... It’s the sort of tool that gives you a big picture of your network environment. With a lean IT organization the automation on the Smart Net Total Care backend makes a small team’s performance large in execution and impossible otherwise. It’s a force-multiplier!"John Baldwin, IT Manager for Infrastructure Projects and Architectures, Pella Corporation