Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet

Calling

Professional Calling
(Cloud and on-premises)

Standard Calling
(Cloud only)

Meetings

✓

✓

Webex App

✓

✓

Polling / Slido

✓

✓

Cloud Device Registration

✓

✓

AI Assistant

✓

✓

Common Area (on-premises) / Workspace (Webex Calling)

50%

50%

Cloud recording storage

Unlimited

Unlimited

Vidcast Video Messaging

Premium

Basic

Webinars

Webinars 5000

$

Events

✓

-

Calling

Professional Calling
(Cloud only)

Standard Calling
(Cloud only)

Meetings

✓

✓

Webex App

✓

✓

Polling / Slido

✓

✓

Cloud Device Registration

✓

✓

AI Assistant

✓

✓

Common Area (on-premises) / Workspace (Webex Calling)

$

$

Cloud Recording Storage

1 GB

1 GB

Vidcast Video Messaging

Basic

Basic

Webinars

Webinars 1000

$

Call Queues

✓

-

Events

-

-

Webex Calling Customer Assist

Webex Calling Customer Assist enables any employee to deliver customer service through an AI-powered, calling-focused experience within the Webex App. Features like click-to-call, agent and supervisor tools, screen pops, wrap-up reasons, and real-time analytics equip organizations to deliver exceptional customer engagement.

X

X

X

Slido

Slido is an industry-leading audience engagement platform that can be used for polling, Q&A, surveys, word clouds, and more.

Slido is available as part of the Webex Suite and can be purchased by itself or in combination with any other Flex 3 offer.

Vidcast Video Engagement Platform

Hybrid work is here to stay, and the Vidcast Video Engagement Platform keeps teams connected through seamless asynchronous video sharing. Teams can record updates, create video repositories, and explain technical solutions easily and efficiently. The Vidcast Video Engagement Bundle is available as part of the Slido + Vidcast Bundle or can be purchased separately or with any Flex 3.0 offer.

Slido + Vidcast

Bundle our best-of-breed engagement solutions, that seamlessly integrate with any meeting platform and our Collaboration devices. Includes both Slido and the Vidcast Video Engagement Platform.

ThousandEyes + Flex

ThousandEyes^® is Cisco’s assurance offering. ThousandEyes helps companies see, understand, and improve their digital experiences over every network. By providing visibility and intelligence across owned and unowned infrastructure, ThousandEyes decreases the mean time to identification and resolution of problems from hours to minutes.

ThousandEyes endpoint agents offer end-user experience monitoring and can be deployed on Mac and Windows devices. Periodic user monitoring is performed through HTTP and network monitoring tests that include insight into routing paths to ensure workforce digital experiences.

ThousandEyes assurance licensing:

Essentials

Advantage

Kollective Enterprise Content Delivery Network (ECDN)

Kollective is a Solutions Plus Product. Kollective’s cloud-based infrastructure solution makes scaling video easy for you, giving your users a terrific experience, deep observability and insights into how your users are consuming video, all while saving your network costly bandwidth and accelerating digital collaboration.

Webex Centers Bundle

The following video and web conferencing solutions are included:

Webex Meetings with a capacity of 1000 attendees per session

Webex Webinars with a capacity of 1000 attendees per session

Webex Meetings Package includes Webex Meetings and Webex Webinars in a single bundle.

A Branded microsite included.

See supported languages.

For Named User, customers can choose either the entire Webex Meetings Package or a-la-carte combination of Webex Meetings and Webex Webinars. You cannot select this option in combination with Webex Webinars 3000.

X

X

X

Webex Meetings

Host or join Webex Meetings natively from the Webex App with common meeting experiences and controls, no matter how participants join.

Note: Calendar service must be enabled.

X

X

X

Webex Suite

The Webex Suite can be purchased under Flex 3.0 to bring the full power of the Webex platform with Cloud Calling or on-premises Calling, Meetings, Messaging, Polling, Webinars, and Events to your organization’s users. Webex Suite is a cloud-only Meetings option.

See table above for comparison between Webex Suite and Webex Suite Essentials.

X

X

Webex Webinars

Host or join Webex Webinars natively from the Webex App with common meeting experiences and controls, no matter how participants join (Webinars Capacities 1000 to 10,000). Webex Webinars with Webcast with features such as the ability to broadcast live with Q&A, polling, and feedback via chat (Webcast from 3000 to 100,000 capacities)

Note: Calendar service must be enabled.

X

Pro Pack for Control Hub

Pro Pack delivers advanced security controls, compliance management, and business insights.

X

X

X

Network-Based Recording (NBR)

Webex Meetings includes 1 GB per-user NBR storage entitled with EA and NU. And 5 GB per-Active-User NBR storage entitled with AU.

X

X

X

Webex Conferencing Audio (voice over IP [VoIP])

Each knowledge worker has unlimited access to Webex Conferencing audio via VoIP. Webex VoIP capabilities may not be available to participants in certain countries. Refer to the “Important Information Regarding Audio Services” section of the Cisco Webex Audio Offering data sheet for more details.

X

X

X

Webex Conferencing Audio (toll dial-in audio)

or

Cloud Connected Audio Service Provider User

Each knowledge worker has unlimited access to global toll call-in services for Webex Meetings. Local toll call-in numbers are provided for participants in covered countries. For a list of covered countries, see Table 2 in the Cisco Webex Audio Offering data sheet.

With the Cloud Connected Audio Service Provider (CCA SP User) Audio option, a service provider partner connects with Cisco to deliver transport and access (phone numbers) to customers, while Cisco provides audio bridging. The service provider partner also handles full lifecycle support, including day-0, day-1, and day-2 services.

X

X

X

Webex App

Get secure, all-in-one team collaboration with the Webex App. Move work forward in secure workspaces where everyone can contribute anytime with messaging, file sharing, whiteboarding, video meetings, calling, and more.

X

X

X

Webex Assistant

Webex Assistant interacts with users to help with meeting minutes, action items, reminders, closed captioning, and more, all controlled by voice command.

X

X

X

Polling/Q&A (Slido)

Slido is an audience engagement platform with expanded polling/Q&A technology now integrated into Webex.

X

X

X

Cloud device registration

The cloud device registration provides the ability to register Cisco video devices purchased upfront as well as Hardware as a Service to the Webex cloud, with no need for on-premises infrastructure.

X

X

Webex Hybrid Services

Integrate existing IT services with Webex to provide a seamless unified experience. Hybrid Services include Call Service, Calendar Service, Directory Service, Video Mesh, and Data Security Service.

X

X

X

Webex Edge Audio

Webex Edge Audio is suitable for customers that have a cloud meetings solution coupled with an on-premises calling solution. It provides an on-net path (VoIP) for participants to join meetings from their existing IP phones with no change in behavior or training required. Edge Audio supports all Cisco Unified Communications solutions, providing high-quality audio (wideband codec) and cost savings by bypassing Public Switched Telephone Network (PSTN).

X

X

X

Webex Messaging 1 TB file storage

Gain additional file storage beyond the pooled 20 GB of file storage per knowledge worker in the standard offer. Extra storage is purchased in unitary increments.

X

X

X

Cloud device registration

The cloud device registration provides the ability to register Cisco video devices purchased upfront as well as Hardware as a Service to the Webex cloud, with no need for on-premises infrastructure.

Included

X

Included

Content Management

Provides auto record functionality with unlimited storage for Webex Meetings. The default retention is 1 year.

X

X

X

Cisco Room-based Video Endpoints

Telepresence^™ Room and Expressway Room enable call control for room-based immersive and multipurpose Cisco room-based video endpoints.

X

Real-time Translation

Real-time translation allows a Meeting host to select from 13 spoken languages for a meeting or webinar, and translate into more than 100 languages in closed caption format.

Active User Real-time Translation model only available with Webex Suite EA.

X

X

Expert on Demand

Expert on Demand provides the ability for experts to remotely join a Webex Meeting through their supported RealWear Headset.

X

X

X

Network-Based Recording (NBR) Storage

Additional Webex Network-Based Recording Cloud storage is available in 500-GB and in 100-GB increments. This is incremental to the included 1 GB per-user NBR storage entitled with EA and NU Webex Meetings. And 5 GB per-Active-User NBR storage entitled with AU.

X

X

X

Webex Instant Connect

Webex Instant Connect is a Web Real-Time Communication (WebRTC)-based solution that allows multi-party video visits. It can be used as a standalone application or can be integrated via API in an existing application. To use Webex Instant Connect, a Guest-to-Guest (G2G) meetings license is necessary.

Select Webex Instant Connect Epic if you are integrating Instant Connect with Epic and need Connection and Disconnection status messages in the Epic App.

X

X

X

The following audio add-ons are available only for Webex Conferencing Audio (not Cloud Connected Audio)

Webex Conferencing Audio (Bridge Country Callback Audio)

Each knowledge worker receives unlimited access to global toll call-in and bridge country callback services. Local toll call-in numbers are provided for participants to join a Webex meeting. Bridge Country Callback Audio, available as an add-on in select countries, allows participants in the bridge country to have the meeting call their specified number after joining online. For eligible countries, see the “Important Information Regarding Audio Services” section of the Cisco Webex Audio Offering data sheet

X

X

X

Webex Conferencing Audio (Bridge Country Callback + Toll-Free Audio) for the U.S. and Canada^*

Each knowledge worker has unlimited access to global toll call-in, bridge country callback, and bridge country toll-free services. Local toll call-in numbers are provided for participants to join Webex meetings. Bridge Country Callback allows participants in the bridge country to have the meeting call their specified number after joining online, while Bridge Country Toll-Free provides toll-free call-in numbers. Bridge Country Callback and Toll-Free Audio are only available to participants in the United States and Canada. For details, see the “Important Information Regarding Audio Services” section of the Cisco Webex Audio Offering data sheet.

X

X

X

Webex Conferencing Audio (global callback audio)^*

Each knowledge worker has unlimited access to global toll call-in and global callback services. Local toll call-in numbers are available for participants joining a Webex meeting. Global Callback Audio lets participants in covered countries join by having the meeting call their specified number after joining online. For a list of covered countries, see Table 2 in the Cisco Webex Audio Offering data sheet.

X

X

X

Webex Audio
(per minute)^**

The following Webex Audio services are available for purchase on a per-minute basis:

Note:      Per-minute bridge country audio services are only available in certain countries. Refer to the Cisco Webex Audio Offering data sheet for details.

Each service can be included or excluded from an order and site provisioning. By default, all included services are available to all site knowledge workers, with individual entitlements adjustable through site-administration tools.

You must choose one of the following billing models:

X

X

X

Webex Edge Connect

Webex Edge Connect is suitable for customers who have a cloud meetings solution coupled with an on-premises calling solution. It provides a dedicated, managed, Quality-of-Service (QoS)-enabled IP link from the customer’s premises to the Webex Cloud through direct peering, leading to better and faster Webex meetings powered by the Webex Backbone. The direct connection provides enhanced meeting quality with consistent network performance and added security. It is recommended that customers that deploy Webex Edge Audio purchase Webex Edge Connect to experience premium meeting quality and significant cost savings by combining audio and internet bandwidth.

X

X

X

Production Assist

Production Assist is valuable to ensure successful Webinars. Customers want to be able to have large Webinars setup and run smoothly with the expertise of a Cisco producer ensuring participants and attendees get to focus on the speakers and content.

X

X

X

Webex Calling

Webex Calling is an enterprise-grade cloud-calling solution, hosted and operated by Cisco, for businesses of all sizes.

Three license options are available, Professional, Standard, and Workspace. In an EA, Workspace licenses are included for 50 percent of the KW count.

X

X

X

Cloud Recording

Webex Calling includes 100 GB calling-recording storage per organization.

X

X

X

Webex App

Secure, all-in-one team collaboration with the Webex App. Move work forward in secure workspaces where everyone can contribute anytime with messaging, file sharing, whiteboarding, video meetings, calling, and more.

X

X

X

X

Cloud device registration

The cloud device registration provides the ability to register Cisco video devices to the Webex cloud, with no need for on-premises infrastructure.

X

X

(Webex Suite NU only)

X

X

Cisco Room-Based Video Endpoints

TelePresence Room and Expressway Room enable call control for room-based immersive and multipurpose Cisco room-based video endpoints.

X

X

X

X

Webex Hybrid Services

Integrate existing IT services with Webex to provide a seamless unified experience. Webex Hybrid Services include Call Service, Calendar Service, Directory Service, Video Mesh, and Data Security Service.

X

X

X

X

Cisco Unified Communications Manager (on-premises calling)

Cisco Unified Communications Manager is an on-premises, enterprise-class collaboration service that provides session and call control for voice, video, messaging, mobility, instant messaging, and presence.

For Enterprise Agreement (EA) customers Common Area devices are included at 50% of the Knowledge Worker (KW) count. Access licenses are provided at 20% of the KW count. Device registration is included for all KWs when cloud-registering and for up to 20% of KWs when registering on-premises.

X

X

X

Cisco Expressway Series (Expressway-C and Expressway-E)

Cisco Expressway Series works as part of the Cisco Unified Communications Manager product family to provide access for mobile, desktop, and fixed clients. The application provides advanced multimodal firewall traversal and access services for secure voice, video, instant messaging and presence, directory, and visual voicemail outside your enterprise firewall without the need for a VPN. It includes:

X

X

X

X

Cisco Unity Connection

Access your Cisco Unity Connection voice messages the way you prefer with on-premises and Webex Calling DI deployments

X

X

X

X

Jabber soft clients

Cisco Jabber^® clients:

X

X

X

Group Voicemail

Group Voicemail allows a shared voicemail and fax inbox for multiple users within an organization, including those without calling entitlements. The number of group voicemail boxes cannot exceed the named user or knowledge worker count. In Webex Calling Dedicated Instance deployments, additional group voicemail boxes can be added up to the available capacity.

X

X

X

X

Virtual lines

Virtual lines allow Webex Calling Professional users to have multiple lines with business calling features—such as voicemail, call forwarding, and call waiting—without needing extra licenses. Once configured, virtual lines can be assigned as nonprimary lines to devices and the Webex App, enabling users to place and receive calls just like with their primary line. The number of virtual lines cannot exceed the count of named user Professional Calling or knowledge workers and is available only for multitenant deployments.

X

X

X

Cisco Emergency Responder

Cisco Emergency Responder enhances 9-1-1 functionality in Cisco Unified Communications Manager by ensuring emergency calls are routed to the correct public safety answering point (PSAP) with accurate caller location information and callback capability. It automatically tracks and updates equipment moves and changes. The system exports automatic location information (ALI) in NENA-defined formats, which may require manual modification for use outside the United States and Canada.

X

X

X

Dedicated Instance

Emergency Response Center

Emergency Response Center for undefined calls provides connection to emergency location services when a user does not have a verifiable location address. An agent collects the address and routes the call to the correct public safety answering point (PSAP).

This is a usage-based SKU that is billed based on consumption.

X

X

X

Cisco Unified Survivable Remote Site Telephony (SRST)

Cisco Unified SRST provides cost-effective solutions for supporting redundant call control in remote branch offices and the homes of teleworkers. This is a UCM feature and is also supported with Dedicated Instance in Webex Calling.

X

X

X

Dedicated Instance

X

Cisco Unified Communications Manager Session Management Edition (SME)

Cisco Unified Communications Manager SME helps enterprises create a centralized architecture to more easily and efficiently manage and evolve their networks as collaboration needs change. With SME, enterprises can:

X

X

Pro Pack for Control Hub

Pro Pack delivers advanced security controls, compliance management, and business insights.

X

X

X

X

Webex Calling – Dedicated Instance

Webex Calling offers a dedicated cloud instance based on Cisco Unified Communications Manager, including CUCM, Unity Connection, IM & Presence, Cisco Expressway, Emergency Responder (Americas), and optional Session Management Edition. This Dedicated Instance integrates with Webex Calling and leverages Webex platform services, providing cloud innovation for customers who need to support older Cisco endpoints or maintain existing critical business integrations.

For customers with over 1,000 Webex Calling licenses, one geographic region is included, with the option to add more regions based on deployment needs.

X

X

X

Dedicated Instance

Webex Calling – Dedicated Instance Enhanced Survivability Solution

The Enhanced Survivability Solution for Webex Calling Dedicated Instance deploys a virtual application on-premises as a remote node to the Dedicated Instance UCM cluster. This ensures that all call control functions and third-party integrations remain operational during a cloud service interruption.

X

X

X

Dedicated Instance

Cisco Calling Plan

The Cisco Calling Plan delivers PSTN connectivity for Webex Calling customers. Partners can order outbound calling plans, phone numbers, and inbound toll-free numbers directly from Cisco through Cisco Commerce Workplace (CCW) or Webex Control Hub, where numbers can also be assigned as Service Numbers. Cisco Calling Plans are managed natively in Webex Control Hub and billed through Cisco partners.

By using Cisco Calling Plans, partners and customers benefit from a single vendor for cloud calling services, support, and centralized trials and provisioning.

X

X

X

Cisco Emergency Responder

Cisco Emergency Responder enhances emergency 9-1-1 capabilities in Cisco Unified Communications Manager by ensuring calls reach the correct public safety answering point (PSAP) with accurate caller location information and callback support. It automatically tracks equipment moves and updates location data. The system exports automatic location information (ALI) in formats defined by the National Emergency Number Association (NENA); these formats may require manual adjustment for use outside the United States and Canada.

X

X

Included in Dedicated Instance

X

Webex Setup Assist

Webex Setup Assist is a Cisco-provided migration and implementation service assistance for partners to include on all cloud calling opportunities. This is available as a purchasable option for Webex Calling.

X

X

X

Webex Attendant Console

Webex Attendant Console is an add-on that will address the needs of front office operators and receptionists who handle large call volumes.

X

X

X

Webex Go

Webex Go is an add-on license to Webex Calling and extends your Webex calling number to your mobile phone. Webex Go is supported with Webex Calling Professional license only in a limited number of countries.

X

X

X

Webex Go Mobile Operator

Webex Go with Mobile Operator is currently available only in the United States and should be purchased only if you have an AT&T business mobile plan and wireless numbers you want to provision for Webex Calling Subscribers.

X

X

X

On-premises Cisco Unified Attendant Console (CUAC)

Cisco Unified Attendant Console (CUAC) Standard and Advanced are included in the Collaboration Flex Plan. CUAC Advanced offers optional high availability for system protection against downtime.

CUAC Standard features a modern interface, searchable speed dials, busy lamp field, and Cisco Jabber presence.

CUAC Advanced includes a powerful queuing engine for managing multiple calls from various sources and supports up to 100,000 contacts with direct active-directory synchronization.

X

X

X

Cisco Unified Communications Manager Express (CME)

Cisco Unified Communications Manager Express (Unified CME) delivers robust unified communications for branch offices and retail environments. As a licensed feature of Cisco IOS^® XE Software, it is easy to configure and customizable for individual sites. Unified CME offers a rich feature set and can be integrated with other Cisco router services, creating an all-in-one branch-office solution that saves space.

X

X

Cisco Unified Border Element (CUBE)

Cisco Unified Border Element (CUBE) offers extensive capabilities to secure, monitor, and maintain critical business connections while ensuring industry compliance. Its flexible features support highly available, cost-effective enterprise communications networks and enhance voice and video collaboration for users.

X

X

X

X

Cisco SpeechView Standard

Cisco SpeechView transcribes voice messages into text and sends them to the user’s email inbox, while the original audio remains accessible in Cisco Unity Connection at any time. This standard, AI-based service operates without human intervention.

X

X

X

X

Cisco Webex Cloud-Connected UC

Cisco Webex Cloud-Connected UC offers a suite of no-cost admin services that deliver enhanced business and operational insights to boost admin productivity.

Ideal for customers who:

X

X

X

Cisco Unity Connection with Speech Connect

Access your Cisco Unity Connection voice messages from any device—IP phone, mobile phone, web browser, email client, or a desktop client such as Cisco Jabber.

Speech Connect, included with Cisco Unity Connection, is a speech-enabled automated attendant that allows users to place calls using voice commands instead of dialing numbers.

X

X

X

Common Area and Workspace (Webex Calling) add-on

Add-on licenses are available for common-area and Workspace phones not assigned to individual users. Webex Calling also offers a common area/Workspace phone option, providing basic analog phone functionality with limited additional features.

X

X

X

X

Access (on-premises calling) add-on

Add-on licenses for Access phone not associated with knowledge workers.

X

X

X

SRST

200% + Optional Purchase

100% + Optional Purchase

100% + Optional Purchase

X

X

Cisco Emergency Responder (CER)

300% + Optional Purchase

100% + Optional Purchase

100% + Optional Purchase

X

X

Pro Pack for Control Hub

100%

100%

100%

N/A

X

X

X

Mobile Remote Access⁺

Included

Included

N/A

X

X

Webex Messaging (Managed)⁺

100%

100%

100%

N/A

X

X

X

Unity Connection (Enhanced)^SA

100%

Optional purchase

Optional purchase

X

SpeechConnect^SA

Optional $0

Optional $0

Optional $0

X

Session Manager

Optional purchase

Optional purchase

Optional purchase

X

Expressway Base

Included

Included

N/A

X

X

Expressway RMS

Optional purchase

Optional purchase

Optional purchase

X

X

Premises device registration

Optional purchase

Optional purchase

Optional purchase

X

Cloud device registration

Optional purchase

Optional purchase

Optional purchase

Optional purchase

X

X

Cloud Connected UC

Optional $0

Optional $0

Optional $0

X

Speech View – Std^SA

Optional purchase

Optional purchase

Optional purchase

X

X

Local Gateway (CUBE licenses)

50% (Option)

N/A

50% (Option)

50% (Option)

X

X

CUBE

Optional purchase

Optional purchase

Optional purchase

X

Enterprise to Multiplatform firmware (MPP) migration

Included

N/A

Included

Included

X

Webex messaging add-on

Secure, all-in-one team collaboration from Webex. Webex is an app for continuous teamwork. Move work forward in secure workspaces where everyone can contribute anytime with messaging, file sharing, whiteboarding, video meetings, calling, and more.

Guest-to-Guest Meetings

A dedicated service app enables effortless management and scheduling of Guest-to-Guest (G2G) meetings, providing a seamless experience for both registered and anonymous participants. Integrated into the Webex Meetings app, this feature allows hosts and guests to hold flexible, on-demand meetings without permanent licenses or registered identities—ideal for ad-hoc or one-time gatherings.

Business Texting

Business Texting can be added onto your Cisco Calling Plan telephone numbers to allow you to send & receive SMS messages on your Cisco Calling TN^#. In order to add Business Texting, you can opt into it in CCW and then enable any TN^# on your subscription via Control Hub.

Cisco Jabber option

Cisco Jabber instant messaging can be opted in addition to Webex Messaging at no cost and at equal license count as Webex Messaging. This is intended to aid customer migration from Jabber to Webex App.

Webex Messaging 1 TB of file storage

Get additional file storage in addition to the pooled 24 GB of file storage per knowledge worker or 20 GB of file storage per named user in the standard offer. Purchased in unitary increments.

Extended Security Pack^*

The Extended Security Pack bundle includes full-functionality Cisco Cloud Lock for data loss prevention and anti-malware scanning for all Webex files. This add-on provides collaboration administrators agility and the ability to securely deploy Webex in their enterprises by addressing all InfoSec concerns in a tightly integrated solution without the procurement and deployment hurdles of buying multiple products.

Extended Security pack with DUO MFA

Duo offers Essentials to protect your applications by using a second source of validation (like a phone or token) to verify user identity before granting access. Duo is engineered to provide a simple, streamlined login experience for every user and application.

Information on product material content laws and regulations

Materials

Information on electronic waste laws and regulations, including products, batteries, and packaging

WEEE compliance

Updated all links

Entire document

August 2025

Removed Training and Support Center from Webex Centers Bundle

Table 3

July 2025

New Kollective Offer

Page 6 – Kollective

May 2025