Cisco Unified Contact Center Enterprise

Document ID: 113134

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Introduction

The Computer Telephony Integration Object Server (CTIOS) version 7.2 installation fails on Microsoft Windows 7 or Windows Vista, and this error message appears: JRE.EXE stoped working. This document discusses how to troubleshoot the issue.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco Unified Contact Center Enterprise configuration

• Computer Telephony Integration Object Server (CTIOS)

Components Used

The information in this document is based on these software and hardware versions:

• Cisco Unified Contact Center Enterprise 7.2

• CTIOS 7.2

• Microsoft Windows 7/Vista

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

The CTIOS 7.2 installation fails on Windows 7 or Windows Vista and this message appears:

jre.exe stoped working

Solution

The issue occurs because Windows 7 and Windows Vista are not supported with CTIOS version 7.2. Windows Vista support is only available in CTIOS version 7.5 and later. Windows 7 support is only available in CTIOS version 8.x and later. Refer to Hardware and System Software Specification - Cisco Unified Intelligent Contact Management Cisco Unified Contact Center Enterprise & Hosted Editions Release 7.2(x) for more information.

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