The Computer Telephony Integration Object Server (CTIOS) version 7.2 installation fails on Microsoft Windows 7 or Windows Vista, and this error message appears: JRE.EXE stoped working. This document discusses how to troubleshoot the issue.
Cisco recommends that you have knowledge of these topics:
Cisco Unified Contact Center Enterprise configuration
Computer Telephony Integration Object Server (CTIOS)
The information in this document is based on these software and hardware versions:
Cisco Unified Contact Center Enterprise 7.2
Microsoft Windows 7/Vista
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
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The CTIOS 7.2 installation fails on Windows 7 or Windows Vista and this message appears:
jre.exe stoped working
The issue occurs because Windows 7 and Windows Vista are not supported with CTIOS version 7.2. Windows Vista support is only available in CTIOS version 7.5 and later. Windows 7 support is only available in CTIOS version 8.x and later. Refer to Hardware and System Software Specification - Cisco Unified Intelligent Contact Management Cisco Unified Contact Center Enterprise & Hosted Editions Release 7.2(x) for more information.
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