Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended

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Updated:February 4, 2020
Document ID:FN70396

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
29-Mar-19
Initial Release
1.1
04-Feb-20
Updated the Workaround/Solution Section

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Enterprise Chat and Email
12
12.0(1)
NON-IOS
Enterprise Chat and Email
11
11.5(1), 11.6(1)
Version 11.5(1) customers are advised to upgrade to Version 11.6(1) and the latest ES7

Defect Information

Defect ID Headline
CSCvo88067 JAVA Certificate Expiry

Problem Description

All versions of the Enterprise Chat and Email (ECE) applications use Java Runtime Environment (JRE) to perform specific functions within the application user interface. This field notice provides information to Cisco customers about the Java applet security certificate expiration planned for 2019-04-01.

Background

The certificate used to sign the Java applet used by the application will expire soon. Cisco wants to inform its customers about the Java applet security certificate expiration planned for 2019-04-01.

Problem Symptom

The workflow diagram editor Java applet will not load on ECE Versions 11.5(1), 11.6(1), and 12.0(1).

Workaround/Solution

Complete these steps:

  1. Download the update for your ECE version from the Software Download page:
  2. In order to apply the fix, complete the instructions in the ReadMe file.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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