Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended

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Updated:February 21, 2019
Document ID:FN70374

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
21-Feb-19
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Unified Contact Center Enterprise Virtual Machine Templates
11
11.0, 11.5
NON-IOS
Unified Contact Center Enterprise Virtual Machine Templates
10
10.5
NON-IOS
Cisco Customer Voice Portal Software Releases
CVP Version 11
11.0(1)
NON-IOS
Cisco Customer Voice Portal Software Releases
CVP Version 10
10.5(1)
NON-IOS
Cisco Customer Voice Portal Software Releases
CVP Ver 11
11.5(1)

Defect Information

Defect ID Headline
CSCvo35148 Cisco Contact Center Enterprise Agreement (CC EA) CVP License Expiration

Problem Description

The Contact Center Enterprise Agreement (CC EA) licenses for Cisco Unified Customer Voice Portal (CVP) can expire before the end of a customer's CC EA term.

Note: This issue affects only customers who have a CC EA license. Other customers are not affected.

CVP licenses affected: Releases 10.5, 11.0, and 11.5

 

Background

CVP licenses for CC EAs should be issued without expiration dates. However, some licenses were issued with an expiration date. The issue affects licenses for these CVP releases:

  • Release 10.5: License expiration date is December 31, 2018.

  • Release 11.0: License expiration date is December 1, 2019.

  • Release 11.5: License expiration date is December 1, 2019.

 

Note: Licenses for CVP Release 11.6 or later are not affected.

 

Problem Symptom

An expired license on a CVP server triggers a graceful shutdown that causes inbound phone numbers to ring busy. The problem begins on the date that the CVP license expires.

 

Workaround/Solution

You can download a new permanent license for your current CVP release from the EA Workspace portal, and then apply the new license to the CVP server.

Alternative: Upgrade to CVP Release 11.6 or later.

 

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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