Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended

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Updated:December 13, 2018

Document ID:FN70297

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	13-Dec-18	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	ICM User Migration Tool Software	11	11.0(1)

Defect Information

Defect ID	Headline
CSCvm04444	Multiple Processes Can Crash or Fail to Start due to Recent Microsoft Updates

Problem Description

Multiple processes that run on a Microsoft Windows 2012 R2 server can crash or fail to start because of KB4338815. The process logs will show a crash with an error similar to "Fail: Error 10048 on Accept and Not Shutdown". Microsoft has confirmed this to be an issue. In order to resolve the issue, install KB4338831 on the affected servers.

Background

This issue can be seen on any component which runs on Windows 2012 R2 and has Microsoft KB4338815 installed on it.

Problem Symptom

Processes which run on Windows 2012 R2 can begin to crash and will create MDMP files. The process logs will show "Error 10048 on Accept and Not Shutdown". This is an error from the Windows Winsock API which indicates that the IP:Protocol:Port combination is already in use even though the netstat -ano | findstr <portnum> command does not show the port in use.

Workaround/Solution

The workaround which Microsoft has provided is to install KB4338831, also known as 7C.

For More Information

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