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EOL14628
Cisco announces the end-of-sale and end-of-life dates for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center. The last day to order the affected product(s) is August 1, 2022. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Cisco is committed to long-term support for our customers with on-premises and Partner Hosted Contact Center deployments. Collaboration Flex Plan for Contact Center supports multiple deployment models: On-premises, partner hosted, and cloud. Some of the customer benefits of Flex Plan include:
● Flexible payment methods – monthly, annual, and full
● Software Support that is included - never find yourself uncovered
● Simplified licensing structure
● Better license entitlements to Cisco Collaboration solutions
● An easy migration to the cloud
The perpetual licensing included in this EOL announcement (Replaced by Flex Contact Center) is:
● Unified Contact Center Enterprise (UCCE)
● Packaged Contact Center Express (PCCE)
● Customer Voice Protocol (CVP)
● Hosted Collaboration Solution for Contact Center (HCS-CC)
This EOL announcement pertains to all versions of the products above.
NOTE: The following products will continue to be available under perpetual licensing:
● Intelligent Contact Management (ICM)
● Non-Production Systems (NPS) kit for UCCE
● Enterprise Agreement for Contact Center
For more information about Collaboration Flex Plan for Contact Center, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html
Table 1. End-of-life milestones and dates for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
January 31, 2022 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
August 1, 2022 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
October 30, 2022 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
August 1, 2022 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
August 1, 2023 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
July 31, 2024 |
The last day to attach or renew multiyear Software Support Services (SWSS) for perpetual Contact Center is August 1, 2022. Only single year contracts will be available after this date. Customers who need additional licensing and / or to renew software support should move to FLEX Contact Center.
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CCE-PAC-CVP-STU125 |
Call Studio 12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-VVB-MIGRN |
Migration SKU for IOS to Virtual Voice Browser license |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-125-BDL-NPS-CP |
CVP 12.5 NPS Kit for Partners |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-125-MEDIA= |
CVP 12.5 Media Only |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-125-RPT-PRE |
CVP 12.5 Report System - Premium (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-125-RPT-PRE= |
CVP 12.5 Report System - Premium (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-125-SRV |
CVP 12.5 Server Software (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-125-STU-UP= |
CVP Studio Upgrade 12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-125-VVB-MED |
VVB 12.5 Server Software [Security Disabled] |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-125-VVB-SECMED |
VVB 12.5 Server Software [Security Enabled] |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-EVAL-KIT= |
CVP 12.5 Evaluation License (90 Day Expir) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-GROUP |
CVP Configuration 12.5 Onwards (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-IPIVR-MIG |
CVP 12.5 CVP QT or IPIVR migration to CVP 12.0 E Delivery |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-IPIVR-MIG-PORT |
CVP 12.5 Feature Upgrade Port License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-IVRPORT |
CVP Port License (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-NFR-KIT= |
CVP Not-For-Resale 12.5 onwards |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-PRD-UP= |
CVP Upgrade (PUT) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-PTS-VVB-MIGRN= |
Migration to CVP Ports with Voice Browser/ License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-STU-125-NPS |
CVP 12.5 Studio for NPS |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-STU-125= |
CVP Studio 12.5 (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-UP |
SIP Trunk Port (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-BUNDLE |
Unified Cisco Voice Protocol Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-ADDON |
Packaged CCE Add-Ons |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-AGENT-SL |
CCE Packaged Agent for v12.5 onwards (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-IVRPORT |
CVP IVR Total No PT - Auto Gen value (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-M1 |
CCE and CVP Deployment Package M1 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-M1-V12.5 |
Packaged CCE Version 12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-V12.5 |
CCE Version Selector 12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCEH-MEDIA125-K9 |
Media Kit for Unified CC Enterprise 12.5 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC |
HCS And CCaaS Contact Center |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-AGNT |
HCS for Contact Center Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-AGNT-LE |
HCS-CC Agent Large Enterprise |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-AGNT-PSE |
HCS-CC Agent Public Sector |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-AGT-BST |
HCS for Contact Center Burst license |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-DIALPT |
HCS-CC DIALER PORT |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-IVR-PT |
HCS for Contact Center IVR port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-LC |
HCS-CC LICENSE SHEET |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-MEDIA-125 |
HCS-CC Upgrade Contact Center 12.5 Upgrade Media Set |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-MIG-AGT |
HCS for Contact Center Displacement (See Ordering Guide) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-MIG-UCC |
HCS for Contact Center UCCX or UCCE Migration |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-VVXML-AGU |
HCS-CC Contact Center Agent Upgrade To VoiceXML Browser |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-VVXML-IVU |
HCS-CC Contact Center IVR Upgrade To VoiceXML Browser |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-DIALPORT-SL |
IPCC Enterprise Outbound Dialer Port (Smart) 12.5 onwards |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-GROUP |
CCE Selection Group |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-NPSENT-CP |
IPCC Enterprise Non-Production Suite Channel Partner |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-PREMAGT-SL |
IPCC Enterprise Premium Agent (Smart) v12.5 onwards |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-SVR-125-SL |
UCCE Enterprise Server License for v12.5 (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| PCCE-SVR-125-SL |
PCCE Enterprise Server License for v12.5 (Smart) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-BUNDLE |
Packaged CCE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-BUNDLE |
Unified Contact Center Enterprise Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCEH-V125-K9-UPG= |
UCCE SW Upgrade to 12.0 for SWSS Customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-CC-PUT-125= |
HCS-CC Upgrade Contact Center 12.5 Upgrade Media Set |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customers should migrate from Cisco Contact Center perpetual licenses with Software Service and Support (SWSS) to equivalent entitlements available through Collaboration Flex Plan for Contact Center. For more information about Collaboration Flex Plan for Contact Center reference the Ordering Guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.