Guest

Cisco Hosted Collaboration Solution for Contact Center

Operate Your Contact Center in the Cloud

Run your contact center completely in the cloud with Cisco Hosted Collaboration Solution for Contact Center. With rapid provisioning, flexible scalability, and lower support costs, you can benefit from more satisfied customers and fewer incoming calls.

Video Data Sheet

Video Data Sheet

Boost revenue, efficiency, and deployment speed with Hosted Collaboration Solution for Contact Center. (4:24 min)

Features and Capabilities

Significant features for Cisco Hosted Collaboration Solution for Contact Center include:

  • Support for both small and large contact centers, ranging from 10 to 4000 agents per instance
  • Next-generation agent and supervisor desktop with Cisco Finesse
  • Support for multi-channel, outbound call campaigns and at-home agents
  • Intelligent contact routing with Cisco Precision Routing
  • Web 2.0-based reporting with Cisco Unified Intelligent Center
Benefits of a Cloud-Based Contact Center

Benefits of a Cloud-Based Contact Center

Discover the benefits of a hosted deployment model for your contact center. (5:02 min)

Elevate Customer Care

Elevate Customer Care

Learn the advantages of operating your contact center in the cloud. (PDF - 3.4 MB)

Why Choose HCS for Contact Center

Why Choose HCS for Contact Center

Explore features and benefits of Cisco Hosted Collaboration Solution for Contact Center. (PDF - 104 KB)

Additional Resources

Let Us Help