Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch
September 8, 2011
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Initial Public Release
CAD, Unified CCE - 8.5(2)
Cisco Agent Desktop 8.5(2) for Cisco Unified Contact Center Enterprise 8.5(2)
Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch. An error message appears and the application is terminated.
During the course of installing the maintenance release to the CAD Services (typically on a Peripheral Gateway), the update creates an install package (Cisco Desktop Services 8.5(2) Maintenance Release 2.msi) for distribution to the agent, supervisor, and administrator client applications. When executed on Cisco Agent Desktop 8.5(1) client desktops, the installer replaces a subset of the application's file set. One of the replacement files, phonedev.dll, is corrupt and prevents the Cisco Agent Desktop client from launching. To correct the problem, the Maintenance Release must be reissued with a new phonedev.dll.
Upon launching Cisco Agent Desktop, the user sees this error message: "Application failed to initialize properly (0xc0150002). Click on OK to terminate the application."
The correct build version for the phonedev.dll is 18.104.22.168
The specific version that is bad is 22.214.171.124
The CAD 8.5(2) Maintenance Release will be reissued as CAD 8.5(2a).
CAD 8.52(a) is available for download on Cisco.com at Cisco Agent Desktop - Download Software.
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