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EOL13101
Cisco announces the end-of-sale and end-of-life dates for the Cisco Contact Center a la carte Migration and Upgrade offers. The last day to order the affected product(s) is January 27, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-life milestones and dates for the Cisco Contact Center a la carte Migration and Upgrade offers
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
July 29, 2019 |
| End-of-Sale Date |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
January 27, 2020 |
| Last Ship Date |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
April 26, 2020 |
Table 2. Product part numbers affected by this announcement
| End-of-sale product part number |
Product description |
Replacement product part number |
Replacement product description |
Additional information |
| CC-UPG-BUNDLE |
Contact Center Enterprise Upgrade Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-CCX-ENH |
Packaged CCE Agent license promo for CCX Enhanced Customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCE-PAC-CCX-PRM |
Packaged CCE Agent license promo for CCX Premium Customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11PTSUPG |
CVP 11.x Port License upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11REDPTSUPG |
CVP 11.x Redundant Ports upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-CCSRVUP |
CVP 11x Call Control Server Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-CCUPG |
CVP 11.x Call Control Session Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-SRVUPG |
CVP 11.x Server Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-11X-STUUPG |
Call Studio 11.0 Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12PTSUPG |
CVP 12.x Port License upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12REDPTSUPG |
CVP 12.x Redundant Ports upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12X-CCSRVUP |
CVP 12x Call Control Server Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12X-CCUPG |
CVP 12.x Call Control Session Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12X-SRVUPG |
CVP 12.x Server Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-12X-STUUPG |
Call Studio 12.x Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CVP-UPG |
CVP Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-AGENTSUPG |
UCC Enterprise Agent Licenses Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-CCXPRMPROMO |
CC Enterprise Promotion for CC Express Premium Customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-CTIPROMO |
UCCE Migration Promotion for ICM Customers |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-DIALPORTUPG |
IPCC ENTERPRISE OUTBOUND DIALER PORT UPGRADE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-PREMAGTUPG |
IPCC ENTERPRISE PREMIUM AGENT UPGRADE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-PROMOAGENTS-L |
ICM to UCCE Promotion - UCCE Enterprise Agents |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-PROMOAGTDSK-L |
ICM to UCCE Promo - ICM Desktop to CCE Premium Agent License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-PROMOAGTREG-L |
ICM to UCCE Promo - ICM Regular to CCE Premium Agent License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-UPGENHAGT-L |
IPCC ENTERPRISE UPGRADE FROM STANDARD TO ENHANCED AGENT |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-UPGPREMAGT-L |
IPCC ENTERPRISE UPGRADE FROM ENHANCED TO PREMIUM AGENT |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customer wanting to upgrade their contact center solution without a SWSS contract, or migrate between contact center solutions, such as ICM, CCX, PCCE, CCE, should consider migration to the Contact Center Flex Offer (A-FLEX-CC).
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.