Cisco Unified Contact Center Enterprise

This document provides answers to some of the frequently asked questions in Cisco Unified Contact Center Enterprise (UCCE).

A. You can try these to find the number of users in UCCE:

• In order to find the list of users in the UserListTool, use this command:

  select count(*)as Users from User_Group Where CustomerDefinitionID > 0

• In order to find the list of Agents, use this command:

  select count(*)as Agents from t_Agent where SupervisorAgent = 'N'
  

• In order to find the list of Supervisors, use this command:

  select count(*)as Supervisors from t_Agent where SupervisorAgent = 'Y'