Document ID: 113416
This document provides answers to some of the frequently asked questions in Cisco Unified Contact Center Enterprise (UCCE).
Refer to Cisco Technical Tips Conventions for more information on document conventions.
A. You can try these to find the number of users in UCCE:
In order to find the list of users in the UserListTool, use this command:select count(*)as Users from User_Group Where CustomerDefinitionID > 0
In order to find the list of Agents, use this command:select count(*)as Agents from t_Agent where SupervisorAgent = 'N'
In order to find the list of Supervisors, use this command:select count(*)as Supervisors from t_Agent where SupervisorAgent = 'Y'
A. With UCCE 8.5, SQL 2005 with SP3 is supported. For more information, refer to Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/ Contact Center Enterprise & Hosted Release 8.5(x).
- Voice Technology Support
- Voice and Unified Communications Product Support
- Technical Support & Documentation - Cisco Systems
|Updated: Jan 24, 2012||Document ID: 113416|