Document ID: 98759
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Related Information
Introduction
The DBWorker process is used to communicate with the Microsoft SQL Server database that Cisco Intelligent Contact Management (ICM) uses. The DBWorker process is responsible for login and data retrieval from that database. For information on setting up external database for DBWorker, refer to How to Set Up an External Database to be Accessed by DBWorker.
This document explains how to troubleshoot the issue of DBWorker process not communicating with the Microsoft SQL Server 2005 database.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
-
Cisco Intelligent Contact Management (ICM) databases
-
Microsoft SQL Query Utilities
Components Used
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
DBWorker process is not authenticating with the external Microsoft SQL Server 2005 database.
Solution
SQL 2005 was not tested with ICM/IPCC versions other than 8.0, which is not yet released. All ICM versions prior to 8.0 must use an SQL 2000 database when they utilize an application gateway or dblookup commands.
Related Information
| Updated: Oct 02, 2007 | Document ID: 98759 |