Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 10.5(1)
PostInstallation Tasks
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PostInstallation Tasks

PostInstallation Tasks

Access Unified CCX Administration web interface to perform initial system configurations after you install Unified CCX.

Configure First Node

Before You Begin
Verify that the following users are added in Unified Communications Manager application:
  • Unified CM Users - These are end users in Unified Communications Manager that are assigned in Unified CCX as administrators. Using administrator credentials, you can login to the following components for Unified CCX:
    • Unified CCX Application Administration

    • Cisco Unified CCX Serviceability

    • Cisco Desktop Administrator

    • Cisco Finesse Administration

    • Cisco Unified Intelligence Center Administration

These users are required to integrate Unified Communications Manager with Unified CCX. For information on adding Unified CM users, see section "Adding Users to a User Group" in the Cisco Unified Communications Manager Administration Guide at:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1846/​products_​installation_​and_​configuration_​guides_​list.html.

Procedure
    Step 1   Log in to Cisco Unified CCX Administration page on the first node to initiate the configuration using the following URL format:

    http://<servername or IP address>/appadmin

    Note   

    Use the credentials entered for Application User Name and Application User Password during installation.

    Step 2   Select Fresh Install and follow instructions on the screen to complete the configurations.
    Note   

    Use the credentials of the Unified Communications Manager End User having administrator privileges in Unified CCX to configure the application users (AXL users).


    What to Do Next

    Install Desktop Clients

    Configure Second Node

    Procedure
      Step 1   Log in to Cisco Unified CCX Administration page of the second node to initiate the configuration.
      Note   

      Use the credentials entered for Application User Name and Application User Password during installation.

      Step 2   In the Welcome to Unified CCX Replication Wizard page, enter values for all the fields and click Next.
      Step 3   In the Component Activation page, wait until all the components get activated and then click Next.

      If you have selected Network Deployment Type as LAN, the Cisco Unified CCX Setup Result Information page gets displayed.

      Step 4   If you have selected Network Deployment Type as WAN, enter appropriate values in Cisco Unified CM Configuration page. Follow instructions on the screen to complete the configurations.

      What to Do Next

      Install Desktop Clients

      Install Desktop Clients

      Procedure
        Step 1   Log in to Cisco Unified CCX Administration using Unified CCX username and password.
        Step 2   Select Tools > Plug-ins.
        Step 3   Select Cisco Unified CCX Desktop Suites.
        Step 4   Select Cisco Unified CCX Client Configuration Tool to download it.

        For more information on client configuration tool, see Cisco CAD Installation Guide available here:

        http:/​/​www.cisco.com/​c/​en/​us/​support/​customer-collaboration/​agent-desktop/​products-installation-guides-list.html

        Note    Run the client configuration tool only once on any desktop that has access to the Unified CCX server.
        Step 5   Run the Cisco Unified CCX Client Configuration Tool and enter the IP address of the Unified CCX server when you are prompted.
        Step 6   Select Next to download Cisco Unified CCX Desktop Product Suite.
        Note   

        In an HA setup, if calls are to be taken only after both the nodes are functional, run the Unified CCX Desktop Client Configuration Tool once. Otherwise run it twice—once after the first node is functional and once more after the second node is functional.

        Step 7   If you want to install Cisco Unified CCX Desktop Administrator, select Cisco Unified CCX Desktop Administrator to download and run.
        Note   

        Email templates are not upgraded; you must manually update them.

        Step 8   If you want to install Cisco Unified CCX Supervisor Desktop, select Cisco Unified CCX Supervisor Desktop to download and run.
        Note   

        If you already installed Agent Desktop, uninstall it and install the Supervisor Desktop. Agent Desktop is bundled with the Supervisor Desktop.

        Step 9   If you want to install Cisco Unified CCX Agent Desktop, select Cisco Unified CCX Agent Desktop to download and run.

        What to Do Next

        Install Unified CCX Clients

        Install Unified CCX Clients

        Procedure
          Step 1   Select Tools > Plug-ins.
          Step 2   Select Cisco Unified CCX Editor to install Unified CCX Editor.
          Step 3   Select Cisco Unified Real-Time Monitoring Tool for Windows or Cisco Unified Real-Time Monitoring Tool for Linux as required to install Unified RTMT.

          What to Do Next

          Add Second Node for high availability.