PostInstallation Tasks
ErrorMessage : Error while constructing the Hinav

null
Downloads: This chapterpdf (PDF - 1.23 MB) | Feedback

PostInstallation Tasks

PostInstallation Tasks

Access Unified CCX Administration web interface to perform initial system configurations after you install Unified CCX.

Configure First Node

Before You Begin
Verify that the following users are added in Unified Communications Manager application:
  • Unified CM Users - These are end users in Unified Communications Manager that are assigned in Unified CCX as administrators. Using administrator credentials, you can login to the following components for Unified CCX:
    • Unified CCX Application Administration

    • Cisco Unified CCX Serviceability

    • Cisco Desktop Administrator

    • Cisco Finesse Administration

    • Cisco Unified Intelligence Center Administration

These users are required to integrate Unified Communications Manager with Unified CCX. For information on adding Unified CM users, see topic "Adding Users to a User Group" under the "User Management Configuration" section and "User Group Configuration" sub section in the Cisco Unified Communications Manager Administration Guide at:

http:/​/​www.cisco.com/​c/​en/​us/​support/​unified-communications/​unified-communications-manager-callmanager/​products-maintenance-guides-list.html.

Procedure
    Step 1   Log in to Cisco Unified CCX Administration page on the first node to initiate the configuration using the following URL format:

    http://<servername or IP address>/appadmin

    Note   

    Use the credentials entered for Application User Name and Application User Password during installation.

    Step 2   Select Fresh Install and follow instructions on the screen to complete the configurations.
    Note   

    Use the credentials of the Unified Communications Manager End User having administrator privileges in Unified CCX to configure the application users (AXL users).


    What to Do Next

    Install Desktop Clients

    Configure Second Node

    Procedure
      Step 1   Log in to Cisco Unified CCX Administration page of the second node to initiate the configuration.
      Note   

      Use the credentials entered for Application User Name and Application User Password during installation.

      Step 2   In the Welcome to Unified CCX Replication Wizard page, enter values for all the fields and click Next.
      Step 3   In the Component Activation page, wait until all the components get activated and then click Next.

      If you have selected Network Deployment Type as LAN, the Cisco Unified CCX Setup Result Information page gets displayed.

      Step 4   If you have selected Network Deployment Type as WAN, enter appropriate values in Cisco Unified CM Configuration page. Follow instructions on the screen to complete the configurations.

      What to Do Next

      Install Desktop Clients

      Switch Network Deployment from LAN to WAN

      You can change a LAN-based two-node setup to work over WAN. To change the network deployment from LAN to WAN for a two-node setup, do the following:

      Procedure
        Step 1   Log in to the first node using the Unified CCX Administration web interface.
        Step 2   Choose System > Server, and delete the second node from the list.
        Step 3   Add the second node details again on the first node. See Add Second Node.
        Step 4   Reinstall node 2. See Install Unified CCX on Second Node
        Step 5   Configure the second node, and select the Network Deployment Type as WAN. See Configure Second Node.
        Step 6   Add or configure new Unified Communications Manager Telephony Call Control Groups for the second node.

        For more information, see the "Unified CM Telephony Call Control Group configuration " section of the Cisco Unified Contact Center Express Administration Guide, available here:

        http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1846/​products_​installation_​and_​configuration_​guides_​list.html


        Install Desktop Clients

        Procedure
          Step 1   Log in to Cisco Unified CCX Administration using Unified CCX username and password.
          Step 2   Select Tools > Plug-ins.
          Step 3   Select Cisco Unified CCX Desktop Suites.
          Step 4   Select Cisco Unified CCX Client Configuration Tool to download it.

          For more information on client configuration tool, see Cisco CAD Installation Guide available here:

          http:/​/​www.cisco.com/​c/​en/​us/​support/​customer-collaboration/​agent-desktop/​products-installation-guides-list.html

          Note    Run the client configuration tool only once on any desktop that has access to the Unified CCX server.
          Step 5   Run the Cisco Unified CCX Client Configuration Tool and enter the IP address of the Unified CCX server when you are prompted.
          Step 6   Select Next to download Cisco Unified CCX Desktop Product Suite.
          Note   

          In an HA setup, if calls are to be taken only after both the nodes are functional, run the Unified CCX Desktop Client Configuration Tool once. Otherwise run it twice—once after the first node is functional and once more after the second node is functional.

          Step 7   If you want to install Cisco Unified CCX Desktop Administrator, select Cisco Unified CCX Desktop Administrator to download and run.
          Note   

          Email templates are not upgraded; you must manually update them.

          Step 8   If you want to install Cisco Unified CCX Supervisor Desktop, select Cisco Unified CCX Supervisor Desktop to download and run.
          Note   

          If you already installed Agent Desktop, uninstall it and install the Supervisor Desktop. Agent Desktop is bundled with the Supervisor Desktop.

          Step 9   If you want to install Cisco Unified CCX Agent Desktop, select Cisco Unified CCX Agent Desktop to download and run.

          What to Do Next

          Install Unified CCX Clients

          Install Unified CCX Clients

          Procedure
            Step 1   Select Tools > Plug-ins.
            Step 2   Select Cisco Unified CCX Editor to install Unified CCX Editor.
            Step 3   Select Cisco Unified Real-Time Monitoring Tool for Windows or Cisco Unified Real-Time Monitoring Tool for Linux as required to install Unified RTMT.

            What to Do Next

            Add Second Node for high availability.