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Cisco Unified Contact Center Express

End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0

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EOL6641

Cisco® announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Express 5.0. The last day to order the affected product(s) is July 27, 2009. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 5.0

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

January 26, 2009

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

July 27, 2009

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 25, 2009

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

July 27, 2010

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

July 27, 2010

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

October 23, 2011

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

July 26, 2012

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

CCX-5.0-BDL-7815=

CCX 5.0 - Required for 5 Seat Bundle 7815 Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-5.0-BDL-7816=

CCX 5.0 - Required for 5 Seat Bundle 7816 Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-5.0-BDL-7825=

CCX 5.0 - Required for 5 Seat Bundle 7825 Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-5.0-BDL-7835=

CCX 5.0 - Required for 5 Seat Bundle 7835 Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-5.0-BDL-7845=

CCX 5.0 - Required for 5 Seat Bundle 7845 Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-5.0-NEW-ENH

CCX 5.0 ENHANCED

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-5.0-NEW-PRE

CCX 5.0 PREMIUM

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-5.0-NEW-STD

CCX 5.0 STANDARD

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ADDON-KIT

CCX 5.0 Add On Kit

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ADV-EIM-S1

CCX 5.0 Cisco Email Interaction Mgr Advanced Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ADV-EIMS10=

CCX 5.0 Cisco Email Interaction Mgr Advanced Seat Qty 10

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ADV-EIMS1=

CCX 5.0 Cisco Email Interaction Mgr Advanced Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ADV-EIMS25=

CCX 5.0 Cisco Email Interaction Mgr Advanced Seat Qty 25

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ADV-EIMS50=

CCX 5.0 Cisco Email Interaction Mgr Advanced Seat Qty 50

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ADV-WIM-S1

CCX 5.0 Cisco Web Interaction Mgr Advanced Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ADV-WIMS10=

CCX 5.0 Cisco Web Interaction Mgr Advanced Seat Qty 10

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ADV-WIMS1=

CCX 5.0 Cisco Web Interaction Mgr Advanced Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ADV-WIMS25=

CCX 5.0 Cisco Web Interaction Mgr Advanced Seat Qty 25

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ADV-WIMS50=

CCX 5.0 Cisco Web Interaction Mgr Advanced Seat Qty 50

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-AQM-MEDKIT

CCX 5.0 Cisco Advaced Quality Management MedKit

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-AQM-S1

CCX 5.0 Cisco Advanced Quality Management Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-AQMU-S1

CCX 4.1 PRE AQM to 5.0 PRE AQM Seat Qty1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAEIMU-S1

CCX 5.0 Basic-Advanced EIM Seat Qty 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAQMU-S1

CCX 4.1, 5.0 QM to 5.0 PRE AQM Seat Qty1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAS-EIM-S1

CCX 5.0 Cisco Email Interaction Mgr Basic Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAS-EIMS10=

CCX 5.0 Cisco Email Interaction Mgr Basic Seat Qty 10

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAS-EIMS1=

CCX 5.0 Cisco Email Interaction Mgr Basic Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAS-EIMS25=

CCX 5.0 Cisco Email Interaction Mgr Basic Seat Qty 25

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAS-EIMS50=

CCX 5.0 Cisco Email Interaction Mgr Basic Seat Qty 50

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAS-WIM-S1

CCX 5.0 Cisco Web Interaction Mgr Basic Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAS-WIMS10=

CCX 5.0 Cisco Web Interaction Mgr Basic Seat Qty 10

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAS-WIMS1=

CCX 5.0 Cisco Web Interaction Mgr Basic Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAS-WIMS25=

CCX 5.0 Cisco Web Interaction Mgr Basic Seat Qty 25

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAS-WIMS50=

CCX 5.0 Cisco Web Interaction Mgr Basic Seat Qty 50

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BAWIMU-S1

CCX 5.0 Basic-Advanced WIM Seat Qty 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BDL-OS-ADD

CCX 5.0 OS, Server, ADD ON for UCM 5 or UCME 2 Seat Bundle

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BDL-OS-UPG

CCX 5.0 OS, Server, UPG ENH-PRE for UCM 5/UCME 2 Seat Bundle

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BUNDL-ADDON

CCX 5.0 ADD ON to UCM 5 Seat Bundle,Move to dedicated server

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-BUNDLE-UPG

CCX 5.0 UPG Bundle ENH-PRE, Move to dedicated server

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-CM-BUNDLE

5 Seat CCX ENH CCM Bundle - AVAILABLE ONLY WITH CCM

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-CME-BUNDLE

2 Seat CCX ENH CME Bundle - AVAILABLE ONLY WITH CM Express

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-COA-KIT

CCX 5.0 COA Kit

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-DART-NFR=

CCX 5.0 NFR Kit for DART: PREMIUM with 6 Seats-NO ASR/TTS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-DISTI-NFR=

CCX 5.0 NFR Kit for DISTI: PREMIUM with 6 Seats-NO ASR/TTS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-EIM-KIT

CCX 5.0 EIM MedKit

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ENH-ADDON

ADD ONs to an EXISTING 5.0 ENHANCED Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ENH-ENH-UPG

CCX 3.X,4.0,4.1,4.5 To 5.0 UPG ENH-ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ENH-PRE-UPG

CCX 5.0 UPGRADE to 5.0 ENH-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-ENHANCED

NEW 5.0 ENHANCED Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-EPU-S1

CCX 3.X,4.0-5.0 ENH-PRE Seat Qty 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-EU-S1

CCX 5.0 ENH Seat Qty 1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-NEW-E

CCX 5.0 ENH No HA Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-NEW-E-HAS

CCX 5.0 ENH HA 2 Server Option-Active, Standby

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-NEW-P

CCX 5.0 PRE No HA Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-NEW-P-HAS

CCX 5.0 PRE HA 2 Server Option-Active, Standby

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-NEW-S

CCX 5.0 STD No HA Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-PBO-S1

CCX 5.0 Cisco Express Preview Blended Outbound Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-PBOS10=

CCX 5.0 Cisco Express Preview Blended Outbound Seat Qty 10

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-PBOS1=

CCX 5.0 Cisco Express Preview Blended Outbound Seat Qty 1

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-PBOS25=

CCX 5.0 Cisco Express Preview Blended Outbound Seat Qty 25

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-PBOS50=

CCX 5.0 Cisco Express Preview Blended Outbound Seat Qty 50

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-PRE-ADDON

ADD ONs to an EXISTING 5.0 PREMIUM Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-PRE-PRE-UPG

CCX 3.X,4.0,4.1,4.5 To 5.0 UPG PRE-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-PREMIUM

NEW 5.0 PREMIUM Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-PU-S1

CCX 5.0 PRE Seat Qty 1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-QM-MEDKIT

CCX QM 50 SW MEDIA

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-QM-S1

CCX QM 50 SW, License - Single User

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-QM-S1=

CCX QM 50 SW, License - Single User

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-QMU-S1

CCX 4.1 PRE QM to 5.0 QM Seat Qty1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-SE-PUTPROMO

CCX 5.0 STD-ENH UCSS PROMO UPGRADE: CCX 3.x,4.x STDto5.0 ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-SE-UPGPROMO

CCX 5.0 STD-ENH PROMO UPGRADE: CCX 3.x, 4.x STD to 5.0 ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-SEU-S1

CCX 5.0 STD-ENH Seat Qyt 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-SPU-S1

CCX 3.X,4.0-5.0 STD-PRE Seat Qty 1 Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-STANDARD

NEW 5.0 STANDARD Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-STD-ADDON

ADD ONs to an EXISTING 5.0 STANDARD Deployment

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-STD-ENH-UPG

CCX 5.0 UPGRADE to 5.0 STD-ENH

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-STD-PRE-UPG

CCX 5.0 UPGRADE to 5.0 STD-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-STD-STD-UPG

CCX 3.X,4.0,4.1,4.5 To 5.0 UPG STD-STD

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-SU-S1

CCX 5.0 STD Seat Qty 1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W03-E-E-U

CCX 4.1-5.0 UPG ENH-ENH; NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W03-E-P-U

CCX 4.1-5.0 UPG ENH-PRE NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W03-EHAS-U

CCX 4.1-5.0 UPG ENH HAS-HAS Actve,Stdby, NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W03-EPHAS-U

CCX 4.1-5.0 UPG ENH-PRE HAS-HAS Actve,Stdby, NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W03-P-P-U

CCX 4.1-5.0 UPG PRE-PRE, NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W03-PHAS-U

CCX 4.1-5.0 UPG PRE HAS-HAS Actve,Stdby, NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W03-S-E-U

CCX 4.1-5.0 UPG STD-ENH, NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W03-S-P-U

CCX 4.1-5.0 UPG STD-PRE NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W03-S-S-U

CCX 4.1-5.0 UPG STD-STD; NO OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W2K-E-E-U

CCX 3.X,4.0,4.5-5.0 UPG ENH-ENH; WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W2K-E-P-U

CCX 3.X,4.0,4.5-5.0 UPG ENH-PRE WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W2K-EHAS-U

CCX 4.0-5.0 UPG ENH HAS-HAS Actve,Stdby, WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W2K-EPHAS-U

CCX 4.0-5.0 UPG ENH-PRE HAS-HAS Actve,Stdby, WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W2K-P-P-U

CCX 3.X,4.0,4.5-5.0 UPG PRE-PRE, WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W2K-PHAS-U

CCX 4.0-5.0 UPG PRE HAS-HAS Actve,Stdby, WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W2K-S-E-U

CCX 3.X,4.0,4.5-5.0 UPG STD-ENH WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W2K-S-P-U

CCX 3.X,4.0,4.5-5.0 UPG STD-PRE WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-W2K-S-S-U

CCX 3.X,4.0,4.5-5.0 UPG STD-STD; WITH Win2003 OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-WFM-MEDKIT

CCX WFM 50 SW MEDIA

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-WFM-S1

CCX WFM 50 SW, License - Single User

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-WFM-S1=

CCX WFM 50 SW, License - Single User

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-WFMU-S1

CCX 4.1 PRE WFM to 5.0 WFM Seat Qty1 SW Upg

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-WFO-S1

CCX WFO 50 SW, License - Single User

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-WFO-S1=

CCX WFO 50 SW, License - Single User

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-WIM-KIT

CCX 5.0 WIM MedKit

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50-WPL-NFR

CCX 5.0 NFR Kit: 6 seats Inbound HA,Outbound,QM,WFM,EIM,WIM

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50ENH-SEAT1

CCX 5.0 ENH Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50ENH-SEAT10=

CCX 5.0 ENH Seat Qty 10 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50ENH-SEAT1=

CCX 5.0 ENH Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50ENH-SEAT25=

CCX 5.0 ENH Seat Qty 25 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50ENH-SEAT50=

CCX 5.0 ENH Seat Qty 50 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50EP-BUN-UPG=

CCX 5.0 UPG 5 Seat Bundle from ENH-PRE

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50PRE-SEAT1

CCX 5.0 PRE Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50PRE-SEAT10=

CCX 5.0 PRE Seat Qty 10 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50PRE-SEAT1=

CCX 5.0 PRE Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50PRE-SEAT25=

CCX 5.0 PRE Seat Qty 25 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50PRE-SEAT50=

CCX 5.0 PRE Seat Qty 50 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50STD-SEAT1

CCX 5.0 STD Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50STD-SEAT10=

CCX 5.0 STD Seat Qty 10 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50STD-SEAT1=

CCX 5.0 STD Seat Qty 1 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50STD-SEAT25=

CCX 5.0 STD Seat Qty 25 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-50STD-SEAT50=

CCX 5.0 STD Seat Qty 50 (agent or supervisor)

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7815I-50

CCX 5.0 7815 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7815I-50-HAS

CCX 5.0 7815 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7815I-50E-HAS=

CCX 5.0 ENH 7815 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7815I-50E=

CCX 5.0 ENH 7815 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7815I-50P-HAS=

CCX 5.0 PRE 7815 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7815I-50P=

CCX 5.0 PRE 7815 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7815I-50S=

CCX 5.0 STD 7815 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816H-50

CCX 5.0 7816 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816H-50-HAS

CCX 5.0 7816 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816H-50-HAS-U

CCX 5.0 7845 HP HA Active,Standby SW

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816H-50E-HAS=

CCX 5.0 ENH 7816 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816H-50E=

CCX 5.0 ENH 7816 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816H-50P-HAS=

CCX 5.0 PRE 7816 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816H-50P=

CCX 5.0 PRE 7816 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816H-50S=

CCX 5.0 STD 7816 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816I-50

CCX 5.0 7816 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816I-50-HAS

CCX 5.0 7816 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816I-50-HAS-U

CCX 5.0 7845 IBM HA Active,Standby SW

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816I-50E-HAS=

CCX 5.0 ENH 7816 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816I-50E=

CCX 5.0 ENH 7816 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816I-50P-HAS=

CCX 5.0 PRE 7816 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816I-50P=

CCX 5.0 PRE 7816 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7816I-50S=

CCX 5.0 STD 7816 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825H-50

CCX 5.0 7825 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825H-50-HAS

CCX 5.0 7825 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825H-50-HAS-U

CCX 5.0 7816 HP HA Active,Standby SW

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825H-50E-HAS=

CCX 5.0 ENH 7825 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825H-50E=

CCX 5.0 ENH 7825 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825H-50P-HAS=

CCX 5.0 PRE 7825 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825H-50P=

CCX 5.0 PRE 7825 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825H-50S=

CCX 5.0 STD 7825 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825I-50

CCX 5.0 7825 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825I-50-HAS

CCX 5.0 7825 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825I-50-HAS-U

CCX 5.0 7816 IBM HA Active,Standby SW

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825I-50E-HAS=

CCX 5.0 ENH 7825 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825I-50E=

CCX 5.0 ENH 7815 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825I-50P-HAS=

CCX 5.0 PRE 7825 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825I-50P=

CCX 5.0 PRE 7825 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7825I-50S=

CCX 5.0 STD 7815 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835H-50

CCX 5.0 7835 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835H-50-HAS

CCX 5.0 7835 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835H-50-HAS-U

CCX 5.0 7825 HP HA Active,Standby SW

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835H-50E-HAS=

CCX 5.0 ENH 7835 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835H-50E=

CCX 5.0 ENH 7835 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835H-50P-HAS=

CCX 5.0 PRE 7835 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835H-50P=

CCX 5.0 PRE 7835 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835H-50S=

CCX 5.0 STD 7835 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835I-50

CCX 5.0 7835 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835I-50-HAS

CCX 5.0 7835 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835I-50-HAS-U

CCX 5.0 7825 IBM HA Active,Standby SW

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835I-50E-HAS=

CCX 5.0 ENH 7835 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835I-50E=

CCX 5.0 ENH 7815 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835I-50P-HAS=

CCX 5.0 PRE 7835 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835I-50P=

CCX 5.0 PRE 7815 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7835I-50S=

CCX 5.0 STD 7815 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845H-50

CCX 5.0 7845 HP Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845H-50-HAS

CCX 5.0 7845 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845H-50-HAS-U

CCX 5.0 7835 HP HA Active,Standby SW

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845H-50E-HAS=

CCX 5.0 ENH 7845 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845H-50E=

CCX 5.0 ENH 7845 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845H-50P-HAS=

CCX 5.0 PRE 7845 HP HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845H-50P=

CCX 5.0 PRE 7845 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845H-50S=

CCX 5.0 STD 7845 HP Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845I-50

CCX 5.0 7845 IBM Server SW,OS

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845I-50-HAS

CCX 5.0 7845 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845I-50-HAS-U

CCX 5.0 7835 IBM HA Active,Standby SW

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845I-50E-HAS=

CCX 5.0 ENH 7845 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845I-50E=

CCX 5.0 ENH 7815 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845I-50P-HAS=

CCX 5.0 PRE 7845 IBM HA Active,Standby SW,2 OS,2 SQL2K

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845I-50P=

CCX 5.0 PRE 7815 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCX-7845I-50S=

CCX 5.0 STD 7815 IBM Server SW,OS 10 Seats

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCXIVR-50DB1PS1

CCX or IVR 5.0 MS SQL 2K Server 1 Processor Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCXIVR-50DB1PS1=

CCX or IVR 5.0 MS SQL 2K Server 1 Processor Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCXIVR-50DB2PS1

CCX or IVR 5.0 MS SQL 2K Server 2 Processors Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCXIVR-50DB2PS1=

CCX or IVR 5.0 MS SQL 2K Server 2 Processors Software

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCXIVR-W03-COA-KIT

CCX and IP IVR COA Kit: Win2003 and COA

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

CCXIVR-W2K-COA-KIT

CCX and IP IVR COA Kit: Win2000 and COA

See Product Migration Options section for details.

Cisco Unified Contact Center Express 7.0 or later

Product Migration Options

Customers are encouraged to migrate to Cisco Unified Contact Center Express 7.0 or later. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.
Customers may be able to continue to purchase the Cisco Unified Contact Center Express 5.0 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End of Sale date.

For More Information

For more information about the Cisco Unified Contact Center Express 7.0 or Later, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html, or contact your local account representative.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.