This document describes how to configure multiple agents to share a
single phone. Implement the Extension Mobility feature in Cisco CallManager
software in order to resolve this issue.
How do I configure multiple agents to share a single
A. This is a desk sharing issue. You cannot configure multiple agents to
share a single phone in a Cisco IP Contact Center (IPCC) environment.
You can however, achieve the phone sharing objective with Extension
Mobility, a built-in feature of Cisco CallManager. Agents log in to the
Extension Mobility IP phone to configure the phone as a private extension on a
temporary basis. All IP phones served by a single CallManager cluster can
participate in Extension Mobility, whether the cluster serves a single building
or offices in several cities.
Once logged in, the phone adopts the personal phone number(s) of the
agent, speed dials, services links, and other agent-specific properties. After
logout, the phone adopts the default profile it is configured to use. Refer to
and Configuring Extension Mobility Using Either: Extended Services 2.2; CRA 2.2
or CRS 3.0(2) and CallManager 3.2 for more information.
When you run Extension Mobility in IPCC Express, implement these
actions with respect to device association: