Cisco IP Integrated Contact Distribution (ICD) is tightly engineered
with Cisco CallManager. This includes sharing the same Lightweight Directory
Access Protocol (LDAP) directory, and the ability to cohost the product on the
same CallManager server when there are fewer than ten agents. IP ICD for more
than ten agents requires a dedicated PC. This document discusses the impact of
when you change the local administrator password on a Cisco IP ICD
Technical Tips Conventions for more information on document
Does changing the local admin password on Cisco IP ICD server cause
problems with the application?
A. There are no hooks between the local administrator password and the
Cisco CallManager database. If the local administrator password is changed on
Cisco IP ICD server, it is necessary to reflect the change in the Log On
property of the Cisco Customer Response Application (CRA) Engine service.
Complete these steps:
Select Start > Programs >
Administrative Tools >
Right-click Cisco CRA Engine.
Select the Log On tab.
Reset the password to the current local Administrator
Restart the Cisco CRA Engine process.