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EOL14626
Cisco announces the end-of-sale and end-of-life dates for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center. The last day to order the affected product(s) is August 1, 2022. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Cisco is committed to long-term support for our customers with on-premises and Partner Hosted Contact Center deployments. Collaboration Flex Plan for Contact Center supports multiple deployment models: On-premises, partner hosted, and cloud. Some of the customer benefits of Flex Plan include:
● Flexible payment methods – monthly, annual, and full
● Software Support that is included - never find yourself uncovered
● Simplified licensing structure
● Better license entitlements to Cisco Collaboration solutions
● An easy migration to the cloud
The perpetual licensing included in this EOL announcement (Replaced by Flex Contact Center) is:
● Unified Contact Center Express [UCCX]
This EOL announcement pertains to all versions of the product above.
NOTE: The following products will continue to be available under perpetual licensing:
● Unified IP Interactive Voice Response [IPIVR]
● Non-production Services [NPS] kit for UCCX
For more information about Collaboration Flex Plan for Contact Center, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.
Table 1. End-of-life milestones and dates for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
January 31, 2022 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
August 1, 2022 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
October 30, 2022 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
August 1, 2022 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
August 1, 2023 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
July 31, 2024 |
The last day to attach or renew multiyear Software Support Services (SWSS) for perpetual on-premises calling is August 1, 2022. Only single year contracts will be available after this date. Customers who need additional licensing and / or to renew software support should move to FLEX Contact Center.
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CCX-12-25E-ADD |
Enhanced 25 seats add-on Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-25P-ADD |
Premium 25 seats add-on Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-125-EPHA |
CCX 12.0 UPGRADE - ENH-PRE HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-25E |
CCX 12.5 Enhanced 25 seat Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-25E-ADD |
CCX 12.5 Enhanced 25 seats add-on Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-25P |
CCX 12.5 premium 25 seat Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-25P-ADD |
CCX 12.5 premium 25 seats add-on Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-5E |
CCX 12.5 Enhanced 5 seat Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-5P |
CCX 12.5 Premium 5 seat Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-A-E-LIC |
CCX 12.5 ENH Seat Qty 1 LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-A-P-LIC |
CCX 12.5 PRE Seat Qty 1 LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-ADD-K9 |
CCX 12.5 Add-on Licenses |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-E-SVR-LIC |
CCX 12.5 NEW ENH Server License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-EHA-LIC |
CCX 12.5 ENH HA LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-LIC-K9 |
CCX 12.5 New Licenses |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-MED-K9 |
CCX 12.5 Media |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-N-E-LIC |
CCX 12.5 ENH Seat Qty 1 LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-N-P-LIC |
CCX 12.5 PRE Seat Qty 1 LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-NFR= |
CCX 12.5 NFR Kit: PRE HA 6 seats, CR, AQM,WFM |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-OBIVRLIC |
CCX 12.5 PRE Outbound IVR Port Qty 1 LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-P-SVR-LIC |
CCX 12.5 NEW PRE Server License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-PAK |
CCX 12.5 autoexpanded PAK |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-PHA-LIC |
CCX 12.5 PRE HA LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125125EPHA-PAK |
CCX 12.5 UPGRADE PAK - 12.5 EHA - 12.5 PHA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125MEDIAKIT-K9 |
CCX 12.5 Qty 1 CCX Media Kit - NO LICENSES |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-125-EHA-PAK |
CCX 12.5 EHA UPGRADE PAK |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-125-PHA-PAK |
CCX 12.5 PHA UPGRADE PAK |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-10-125K9= |
CCX ENH 10.0 to 12.5 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-11-125K9= |
CCX ENH 11.0 to 12.5 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-12-125K9= |
CCX ENH 12.0 to 12.5 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-3X-125K9= |
CCX ENH 3.X to 12.5 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-4X-125K9= |
CCX ENH 4.X to 12.5 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-50-125K9= |
CCX ENH 5.0 to 12.5 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-60-125K9= |
CCX ENH 6.0 to 12.5 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-70-125K9= |
CCX ENH 7.0 to 12.5 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-80-125K9= |
CCX ENH 8.0 to 12.5 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-85-125K9= |
CCX ENH 8.5 to 12.5 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-90-125K9= |
CCX ENH 9.0 to 12.5 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA10-125K9= |
CCX ENH HA 10.0 HA to 12.5 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA11-125K9= |
CCX ENH HA 11.0 HA to 12.5 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA12-125K9= |
CCX ENH HA 12.0 HA to 12.5 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA4X-125K9= |
CCX ENH HA 4.X HA to 12.5 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA50-125K9= |
CCX ENH HA 5.0 HA to 12.5 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA60-125K9= |
CCX ENH HA 6.0 HA to 12.5 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA70-125K9= |
CCX ENH HA 7.0 HA to 12.5 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA80-125K9= |
CCX ENH HA 8.0 HA to 12.5 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA85-125K9= |
CCX ENH HA 8.5 HA to 12.5 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA90-125K9= |
CCX ENH HA 9.0 HA to 12.5 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-OIVR10125K9= |
CCX OB IVR 10.0 to 12.5 OB IVR UCSS Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-OIVR11125K9= |
CCX OB IVR 11.0 to 12.5 OB IVR UCSS Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-OIVR12125K9= |
CCX OB IVR 12.0 to 12.5 OB IVR UCSS Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-OIVR85125K9= |
CCX OB IVR 8.5 to 12.5 OB IVR UCSS Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-OIVR90125K9= |
CCX OB IVR 9.0 to 12.5 OB IVR UCSS Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-10-125K9= |
CCX PRE 10.0 to 12.5 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-11-125K9= |
CCX PRE 11.0 to 12.5 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-12-125K9= |
CCX PRE 12.0 to 12.5 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-3X-125K9= |
CCX PRE 3.X to 12.5 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-4X-125K9= |
CCX PRE 4.X to 12.5 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-50-125K9= |
CCX PRE 5.0 to 12.5 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-60-125K9= |
CCX PRE 6.0 to 12.5 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-70-125K9= |
CCX PRE 8.0 to 12.5 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-80-125K9= |
CCX PRE 8.0 to 12.5 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-85-125K9= |
CCX PRE 8.5 to 12.5 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-90-125K9= |
CCX PRE 9.0 to 12.5 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA10-125K9= |
CCX PRE HA 10.0 HA to 12.5 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA11-125K9= |
CCX PRE HA 11.0 HA to 12.5 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA12-125K9= |
CCX PRE HA 12.0 HA to 12.5 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA4X-125K9= |
CCX PRE HA 4.X HA to 12.5 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA50-125K9= |
CCX PRE HA 5.0 HA to 12.5 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA60-125K9= |
CCX PRE HA 6.0 HA to 12.5 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA70-125K9= |
CCX PRE HA 7.0 HA to 12.5 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA80-125K9= |
CCX PRE HA 8.0 HA to 12.5 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA85-125K9= |
CCX PRE HA 8.5 HA to 12.5 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA90-125K9= |
CCX PRE HA 9.0 HA to 12.5 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX125-125-EP-S1 |
CCX 12.5 UPGRADE - Qty 1 ENH-PRE Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX125-E-P-SUPAK |
CCX 12.5 UPGRADE PAK - 12.5, ENH-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX125-E-P-UPAK |
CCX 12.5 UPGRADE PAK - 12.5, ENH-PRE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX125125-EPHA-PAK |
CCX 12.5 UPGRADE PAK - 12.5 EHA - 12.5 PHA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-125-SYSTEM-K9 |
CCX 12.5 System |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customers should migrate from Cisco Contact Center perpetual licenses with Software Service and Support (SWSS) to equivalent entitlements available through Collaboration Flex Plan for Contact Center. For more information about Collaboration Flex Plan for Contact Center reference the Ordering Guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.