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Cisco Unified Contact Center Express

EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1

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EOL5498

Cisco Systems® announces the end-of-sale and end-of life dates for the Cisco IPCC Express Edition 3.1. The last day to order the Cisco IPCC Express Edition 3.1 is September 24, 2007. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the Cisco IPCC Express Edition 3.1. Table 2 lists the product part numbers affected by this announcement.

Table 1. End-of-Life Milestones and Dates for the Cisco IPCC Express Edition 3.1

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

March 26, 2007

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

September 24, 2007

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

December 23, 2007

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

September 23, 2008

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

September 23, 2008

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

December 20, 2009

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

September 23, 2010


HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by this Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

EXP-CP=

Express Not-For-Resale Kit for Channel Partners Labs

There is currently no replacement product available for this product.

 

ICD-2.X-3.1-E-UPG=

Exp v2.x to v 3.0 Upgrade (price includes server)

There is currently no replacement product available for this product.

 

ICD-2.X-3.1-S-UPG=

Exp v2.x to v 3.0 Upgrade (price server only)

There is currently no replacement product available for this product.

 

ICD-3.0-3.1-E-UPG=

Exp v3.0 Enh to v 3.1Enh Upgrade (price includes server)

There is currently no replacement product available for this product.

 

ICD-3.0-3.1-S-UPG=

Exp v3.0 Std to v 3.1Std Upgrade (price includes server)

There is currently no replacement product available for this product.

 

ICD-3.1-E-BS=

Exp Enh 3.1 Bundle 10CADagts, 10 IVR, 1HR,1Sup,1rec

IPCX-40-ENHANCED

NEW 4.0 ENHANCED Deployment

ICD-3.1-E-BS=

Exp Enh 3.1 Bundle 10CADagts, 10 IVR, 1HR,1Sup,1rec

IPCX-40-PREMIUM

NEW 4.0 PREMIUM Deployment

ICD-3.1-E-BSPH=

Exp Enh 3.1 Bundle 10Phone agts,10 IVR, 1HR,1Sup,1rec

There is currently no replacement product available for this product.

 

ICD-3.1-E-RED=

Exp Enh 3.1 Cold Standby Server Software

There is currently no replacement product available for this product.

 

ICD-3.1-E-SERVER1=

Exp Enh 3.1 Server (server software only)

There is currently no replacement product available for this product.

 

ICD-3.1-S-BB=

Exp Std 3.0 Bundle 10CADagts

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.1-S-BBPH=

Exp Std 3.0 Bundle 10Phone agts

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.1-S-BS=

Exp Std 3.0 Bundle 10CADagts,1HR,1Sup,1MT,1IPPagt

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.1-S-BSPH=

Exp Std 3.0 Bundle 10Phone agts,1HR,1Sup,1MT

There is currently no replacement product available for this product.

 

ICD-3.1-S-CO-BSPH=

Exp Std 3.0 CallMgr Co-Res ONLY Bundle 3Phone agts

There is currently no replacement product available for this product.

 

ICD-3.1-S-RED=

Exp Std 3.1 Cold Standby Server Software (NO hardware)

There is currently no replacement product available for this product.

 

ICD-3.1-S-SERVER1=

Exp Std 3.0 Server (server software only)

There is currently no replacement product available for this product.

 

ICD-3.X-C-MTRM1

1 Cisco Media Termination ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-C-MTRM10

10 Cisco Media Termination ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-C-MTRM25

25 Cisco Media Termination ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-C-MTRM5

5 Cisco Media Termination ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-C-MTRM50

50 Cisco Media Termination ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-C-PAGT1

1 Cisco IP Phone Agent ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-C-PAGT10

10 Cisco IP Phone Agent ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-C-PAGT25

25 Cisco IP Phone Agent ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-C-PAGT5

5 Cisco IP Phone Agent ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-C-PAGT50

50 Cisco IP Phone Agent ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-AGT1

1 Cisco Enhanced Agent Desktop ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-AGT10

10 Cisco Enhanced Agent Desktops ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-AGT25

25 Cisco Enhanced Agent Desktops ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-AGT5

5 Cisco Enhanced Agent Desktops ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-AGT50

50 Cisco Enhanced Agent Desktops ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-HIST1

1 Cisco Enhanced Historical Reporting ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-IVROPT1

1 ICD 3.X IVR Port Option

There is currently no replacement product available for this product.

 

ICD-3.X-E-IVROPT10

10 ICD 3.X IVR Port Option

There is currently no replacement product available for this product.

 

ICD-3.X-E-IVROPT25

25 ICD 3.X IVR Port Option

There is currently no replacement product available for this product.

 

ICD-3.X-E-IVROPT5

5 ICD 3.X IVR Port Option

There is currently no replacement product available for this product.

 

ICD-3.X-E-IVROPT50

50 ICD 3.X IVR Port Option

There is currently no replacement product available for this product.

 

ICD-3.X-E-REC1

1 IP ICD On Demand Recording ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-REC10

10 IP ICD On Demand Recording ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-REC25

25 IP ICD On Demand Recording ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-REC5

5 IP ICD On Demand Recording ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-REC50

50 IP ICD On Demand Recording ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-E-SUP1

1 Cisco Enhanced Supervisor Desktop ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-S-AGT1

1 Cisco Standard Agent Desktop ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-S-AGT10

10 Cisco Standard Agent Desktops ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-S-AGT25

25 Cisco Standard Agent Desktops ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-S-AGT5

5 Cisco Standard Agent Desktops ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-S-AGT50

50 Cisco Standard Agent Desktops ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-S-HIST1

1 Cisco Standard Historical Reporting ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-S-SUP1

1 Cisco Standard Supervisor Desktop ICD 3.X

There is currently no replacement product available for this product.

 

ICD-3.X-STOE-UPG=

Exp Upg from one 3.X Std to later 3.X Enh (includes server)

There is currently no replacement product available for this product.

 

ICD-30-31-STOEUPG=

Exp v3.0 Std to v 3.1Enh Upgrade (price includes server)

There is currently no replacement product available for this product.

 

ICD-3X-3X-CMTRM1

01 Exp Upg 3.X Std to later 3.X Std Media Termination

There is currently no replacement product available for this product.

 

ICD-3X-3X-CMTRM10

10 Exp Upg 3.X Std to later 3.X Std Media Termination

There is currently no replacement product available for this product.

 

ICD-3X-3X-CMTRM25

25 Exp Upg 3.X Std to later 3.X Std Media Termination

There is currently no replacement product available for this product.

 

ICD-3X-3X-CMTRM5

05 Exp Upg 3.X Std to later 3.X Std Media Termination

There is currently no replacement product available for this product.

 

ICD-3X-3X-CMTRM50

50 Exp Upg 3.X Std to later 3.X Std Media Termination

There is currently no replacement product available for this product.

 

ICD-3X-3X-CPAGT1

01 Exp Upg 3.X Std to later 3.X Std IP Phone Agent

There is currently no replacement product available for this product.

 

ICD-3X-3X-CPAGT10

10 Exp Upg 3.X Std to later 3.X Std IP Phone Agent

There is currently no replacement product available for this product.

 

ICD-3X-3X-CPAGT25

25 Exp Upg 3.X Std to later 3.X Std IP Phone Agent

There is currently no replacement product available for this product.

 

ICD-3X-3X-CPAGT5

05 Exp Upg 3.X Std to later 3.X Std IP Phone Agent

There is currently no replacement product available for this product.

 

ICD-3X-3X-CPAGT50

50 Exp Upg 3.X Std to later 3.X Std IP Phone Agent

There is currently no replacement product available for this product.

 

ICD-3X-3X-EAGT1

01 Exp Upg Enh 3.X Enh to later 3.X Enh Agent Desktop

There is currently no replacement product available for this product.

 

ICD-3X-3X-EAGT10

10 Exp Upg Enh 3.X Enh to later 3.X Enh Agent Desktop

There is currently no replacement product available for this product.

 

ICD-3X-3X-EAGT25

25 Exp Upg Enh 3.X Enh to later 3.X Enh Agent Desktop

There is currently no replacement product available for this product.

 

ICD-3X-3X-EAGT5

05 Exp Upg Enh 3.X Enh to later 3.X Enh Agent Desktop

There is currently no replacement product available for this product.

 

ICD-3X-3X-EAGT50

50 Exp Upg Enh 3.X Enh to later 3.X Enh Agent Desktop

There is currently no replacement product available for this product.

 

ICD-3X-3X-EHIST1

01 Exp Upg Enh 3.X Enh to later 3.X Enh Hist Rpt Client

There is currently no replacement product available for this product.

 

ICD-3X-3X-EIVR1

01 Exp Upg Enh 3.X Enh to later 3.X Enh IVR Option

There is currently no replacement product available for this product.

 

ICD-3X-3X-EIVR10

10 Exp Upg Enh 3.X Enh to later 3.X Enh IVR Option

There is currently no replacement product available for this product.

 

ICD-3X-3X-EIVR25

25 Exp Upg Enh 3.X Enh to later 3.X Enh IVR Option

There is currently no replacement product available for this product.

 

ICD-3X-3X-EIVR5

05 Exp Upg Enh 3.X Enh to later 3.X Enh IVR Option

There is currently no replacement product available for this product.

 

ICD-3X-3X-EIVR50

50 Exp Upg Enh 3.X Enh to later 3.X Enh IVR Option

There is currently no replacement product available for this product.

 

ICD-3X-3X-EREC1

01 Exp Upg Enh 3.X Enh to later 3.X Enh Record Option

There is currently no replacement product available for this product.

 

ICD-3X-3X-EREC10

10 Exp Upg Enh 3.X Enh to later 3.X Enh Record Option

There is currently no replacement product available for this product.

 

ICD-3X-3X-EREC25

25 Exp Upg Enh 3.X Enh to later 3.X Enh Record Option

There is currently no replacement product available for this product.

 

ICD-3X-3X-EREC5

05 Exp Upg Enh 3.X Enh to later 3.X Enh Record Option

There is currently no replacement product available for this product.

 

ICD-3X-3X-EREC50

50 Exp Upg Enh 3.X Enh to later 3.X Enh Record Option

There is currently no replacement product available for this product.

 

ICD-3X-3X-ESUP1

01 Exp Upg Enh 3.X Enh to later 3.X Enh Supervisor Desktop

There is currently no replacement product available for this product.

 

ICD-3X-3X-SAGT1

01 Exp Upg Std 3.X Std to later 3.X Std Agent Desktop

There is currently no replacement product available for this product.

 

ICD-3X-3X-SAGT10

10 Exp Upg Std 3.X Std to later 3.X Std Agent Desktop

There is currently no replacement product available for this product.

 

ICD-3X-3X-SAGT25

25 Exp Upg Std 3.X Std to later 3.X Std Agent Desktop

There is currently no replacement product available for this product.

 

ICD-3X-3X-SAGT5

05 Exp Upg Std 3.X Std to later 3.X Std Agent Desktop

There is currently no replacement product available for this product.

 

ICD-3X-3X-SAGT50

50 Exp Upg Std 3.X Std to later 3.X Std Agent Desktop

There is currently no replacement product available for this product.

 

ICD-3X-3X-SHIST1

01 Exp Upg Std 3.X Std to later 3.X Std Hist Rpt Client

There is currently no replacement product available for this product.

 

ICD-3X-3X-SSUP1

01 Exp Upg Std 3.X Std to later 3.X Std Supervisor Desktop

There is currently no replacement product available for this product.

 

ICD-UPG-2.X-3.1-S=

SAS/SASU Upg from 2.x to 3.1 Std

There is currently no replacement product available for this product.

 

ICD-UPG-3.0-3.1-E=

SAS/SASU Upg from 3.0 Enh to 3.1 Enh

There is currently no replacement product available for this product.

 

ICD-UPG-3.0-3.1-S=

SAS/SASU Upg from 3.0 Std to 3.1 Std

There is currently no replacement product available for this product.

 

ICDIVR-3.1-HRSVR1=

1 Processor MS SQL Server for Express/IVR

There is currently no replacement product available for this product.

 

ICDIVR-3.1-HRSVR2=

2 Processor MS SQL Server for Express/IVR

There is currently no replacement product available for this product.

 

ICDIVR-3.1-REM=

Generic Feature Server for Exp and IVR 3.1

There is currently no replacement product available for this product.

 

Product Migration Options

Customers are encouraged to migrate to Cisco Unified Contact Center Express Edition Standard and Enhanced. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.
Customers may be able to continue to purchase the end-of-sale product through Cisco's Authorized Refurbished Equipment program. Refurbished units of the end-of-sale product are available in limited supply for sale in certain countries on a first-come, first-served basis. For information about the refurbished equipment program, go to: http://www.cisco.com/web/ordering/ciscocapital/refurbished/.

For More Information

For more information about the Cisco Unified Contact Center Express Edition 4.0, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html, contact your local account representative, or send an e-mail to ipcc-express-pm@cisco.com.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.