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Cisco Unified Web Interaction Manager

End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express

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EOL6656

Cisco® announces the end-of-sale and end-of life dates for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express. The last day to order the affected product(s) is August 21, 2009. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

February 20, 2009

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

August 21, 2009

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

November 19, 2009

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

August 21, 2010

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

August 21, 2010

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

November 17, 2011

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

August 20, 2012

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

CCX-60-ADV-EIM-S1

CCX 6.0 Cisco Email Interaction Mgr Advanced Seat Qty 1

CCX-60-ADV-EIMS10=

CCX 6.0 Cisco Email Interaction Mgr Advanced Seat Qty 10

CCX-60-ADV-EIMS1=

CCX 6.0 Cisco Email Interaction Mgr Advanced Seat Qty 1

CCX-60-ADV-EIMS25=

CCX 6.0 Cisco Email Interaction Mgr Advanced Seat Qty 25

CCX-60-ADV-EIMS50=

CCX 6.0 Cisco Email Interaction Mgr Advanced Seat Qty 50

CCX-60-ADV-WIM-S1

CCX 6.0 Cisco Email Interaction Mgr Advanced Seat Qty 1

CCX-60-ADV-WIMS10=

CCX 6.0 Cisco Web Interaction Mgr Advanced Seat Qty 10

CCX-60-ADV-WIMS1=

CCX 6.0 Cisco Web Interaction Mgr Advanced Seat Qty 1

CCX-60-ADV-WIMS25=

CCX 6.0 Cisco Web Interaction Mgr Advanced Seat Qty 25

CCX-60-ADV-WIMS50=

CCX 6.0 Cisco Web Interaction Mgr Advanced Seat Qty 50

CCX-60-BAEIMU-S1

CCX 5.0 Basic-Advanced EIM Seat Qty 1 Upg

CCX-60-BAS-EIM-S1

CCX 6.0 Cisco Email Interaction Mgr Basic Seat Qty 1

CCX-60-BAS-EIMS10=

CCX 6.0 Cisco Email Interaction Mgr Basic Seat Qty 10

CCX-60-BAS-EIMS1=

CCX 6.0 Cisco Email Interaction Mgr Basic Seat Qty 1

CCX-60-BAS-EIMS25=

CCX 6.0 Cisco Email Interaction Mgr Basic Seat Qty 25

CCX-60-BAS-EIMS50=

CCX 6.0 Cisco Email Interaction Mgr Basic Seat Qty 50

CCX-60-BAS-WIM-S1

CCX 6.0 Cisco Web Interaction Mgr Basic Seat Qty 1

CCX-60-BAS-WIMS10=

CCX 6.0 Cisco Web Interaction Mgr Basic Seat Qty 10

CCX-60-BAS-WIMS1=

CCX 6.0 Cisco Web Interaction Mgr Basic Seat Qty 1

CCX-60-BAS-WIMS25=

CCX 6.0 Cisco Web Interaction Mgr Basic Seat Qty 25

CCX-60-BAS-WIMS50=

CCX 6.0 Cisco Web Interaction Mgr Basic Seat Qty 50

CCX-60-BAWIMU-S1

CCX 5.0 Basic-Advanced WIM Seat Qty 1 Upg

CCX-60-EIM-KIT

CCX 6.0 EIM Media Kit

CCX-60-WIM-KIT

CCX 6.0 WIM Media Kit

CCX-70-AEIM-SEAT1

CCX 7.0 PRE Advanced EIM Seat Qty 1

CCX-70-AEIMU-S1

CCX 7.0 UPG 5.x, 6.x, PRE Advanced EIM Seat Qty 1

CCX-70-AWIM-SEAT1

CCX 7.0 PRE Advanced WIM Seat Qty 1

CCX-70-AWIMU-S1

CCX 7.0 UPG 5.x, 6.x, PRE Advanced WIM Seat Qty 1

CCX-70-BAEIMU-S1

CCX 7.0 UPG 5.x, 6.x PRE Basic to Advanced EIM Seat Qty 1

CCX-70-BAWIMU-S1

CCX 7.0 UPG 5.x, 6.x PRE Basic to Advanced WIM Seat Qty 1

CCX-70-BEIM-SEAT1

CCX 7.0 PRE Basic EIM Seat Qty 1

CCX-70-BEIMU-S1

CCX 7.0 UPG 5.x, 6.x, PRE Basic EIM Seat Qty 1

CCX-70-BWIM-SEAT1

CCX 7.0 PRE Basic WIM Seat Qty 1

CCX-70-BWIMU-S1

CCX 7.0 UPG 5.x, 6.x, PRE Basic WIM Seat Qty 1

CCX-70-EIM-MEDKIT

CCX 7.0 PRE EIM Media Kit

CCX-70-WIM-MEDKIT

CCX 7.0 PRE WIM Media Kit

CCX-70P-ADV-EIM10=

CCX 7.0 Email Interaction Mgr Advanced Seat Qty 10

CCX-70P-ADV-EIM1=

CCX 7.0 Email Interaction Mgr Advanced Seat Qty 1

CCX-70P-ADV-EIM25=

CCX 7.0 Email Interaction Mgr Advanced Seat Qty 25

CCX-70P-ADV-EIM50=

CCX 7.0 Email Interaction Mgr Advanced Seat Qty 50

CCX-70P-ADV-WIM10=

CCX 7.0 Web Interaction Mgr Advanced Seat Qty 10

CCX-70P-ADV-WIM1=

CCX 7.0 Web Interaction Mgr Advanced Seat Qty 1

CCX-70P-ADV-WIM25=

CCX 7.0 Web Interaction Mgr Advanced Seat Qty 25

CCX-70P-ADV-WIM50=

CCX 7.0 Web Interaction Mgr Advanced Seat Qty 50

CCX-70P-BAS-EIM10=

CCX 7.0 Email Interaction Mgr Basic Seat Qty 10

CCX-70P-BAS-EIM1=

CCX 7.0 Email Interaction Mgr Basic Seat Qty 1

CCX-70P-BAS-EIM25=

CCX 7.0 Email Interaction Mgr Basic Seat Qty 25

CCX-70P-BAS-EIM50=

CCX 7.0 Email Interaction Mgr Basic Seat Qty 50

CCX-70P-BAS-WIM10=

CCX 7.0 Web Interaction Mgr Basic Seat Qty 10

CCX-70P-BAS-WIM1=

CCX 7.0 Web Interaction Mgr Basic Seat Qty 1

CCX-70P-BAS-WIM25=

CCX 7.0 Web Interaction Mgr Basic Seat Qty 25

CCX-70P-BAS-WIM50=

CCX 7.0 Web Interaction Mgr Basic Seat Qty 50

L-CCX-70P-AEIMS10=

CCX 7.0 eDelivery Email Interaction Mgr Advanced Seat Qty 10

L-CCX-70P-AEIMS1=

CCX 7.0 eDelivery Email Interaction Mgr Advanced Seat Qty 1

L-CCX-70P-AEIMS25=

CCX 7.0 eDelivery Email Interaction Mgr Advanced Seat Qty 25

L-CCX-70P-AEIMS50=

CCX 7.0 eDelivery Email Interaction Mgr Advanced Seat Qty 50

L-CCX-70P-AWIMS10=

CCX 7.0 eDelivery Web Interaction Mgr Advanced Seat Qty 10

L-CCX-70P-AWIMS1=

CCX 7.0 eDelivery Web Interaction Mgr Advanced Seat Qty 1

L-CCX-70P-AWIMS25=

CCX 7.0 eDelivery Web Interaction Mgr Advanced Seat Qty 25

L-CCX-70P-AWIMS50=

CCX 7.0 eDelivery Web Interaction Mgr Advanced Seat Qty 50

L-CCX-70P-BEIMS10=

CCX 7.0 eDelivery Email Interaction Mgr Basic Seat Qty 10

L-CCX-70P-BEIMS1=

CCX 7.0 eDelivery Email Interaction Mgr Basic Seat Qty 1

L-CCX-70P-BEIMS25=

CCX 7.0 eDelivery Email Interaction Mgr Basic Seat Qty 25

L-CCX-70P-BEIMS50=

CCX 7.0 eDelivery Email Interaction Mgr Basic Seat Qty 50

L-CCX-70P-BWIMS10=

CCX 7.0 eDelivery Web Interaction Mgr Basic Seat Qty 10

L-CCX-70P-BWIMS1=

CCX 7.0 eDelivery Web Interaction Mgr Basic Seat Qty 1

L-CCX-70P-BWIMS25=

CCX 7.0 eDelivery Web Interaction Mgr Basic Seat Qty 25

L-CCX-70P-BWIMS50=

CCX 7.0 eDelivery Web Interaction Mgr Basic Seat Qty 50

Product Migration Options

There is no replacement available for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express at this time.
Customers may continue to use Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express during the support period. As Cisco Unified E-Mail Interaction Manager for Unified Contact Center Express reaches end of support, customers should consider migrating to the Agent E-Mail feature included with Cisco Unified Contact Center Express 7.0. Agent E-Mail offers core email management capabilities tightly integrated with the Unified Contact Center Express platform.
Service prices for Cisco products are subject to change after the product End of Sale date.

For More Information

For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.