Available Languages

Updated:September 1, 2020

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Unified CCX Software Compatibility Matrix for 11.6(1)

1 Unified CCX and IP IVR
2 Solution Products and Components
3 Workforce Optimization Compatibility
4 Hardware and Virtualization
5 Third-Party Software
6 Supported Browsers
7 Transport Layer Security
8 Client Operating System
9 Desktop Virtualization
10 Application Virtualization
11 Endpoint Devices
12 System
13 Platform
14 Supported Languages
15 Remote Expert Mobile

Unified CCX and IP IVR (top)

Unified CCX and Unified IP IVR	Supported Unified UCCX and Unified IP IVR Upgrade Paths^{(FN 1)}	Co-resident Unified Intelligence Center	Standalone Unified Intelligence Center	Co-resident Finesse	APIs
11.6(1) 11.6.1.10000-51	9.0(2)SU3 10.5(1)SU1 10.6(1) 10.6(1)SU1 10.6(1)SU2 10.6(1)SU3 11.0(1) 11.0(1)SU1 11.5(1) 11.5(1)SU1	11.6(1)	11.6(1)	11.6(1)	CTI API 13 14 15 16 For Unified CCX configuration APIs and Finesse APIs, see the Cisco Unified Contact Center Express Developer Guide, located at: https://developer.cisco.com/site/contact-center-express/.

Unified CCX and Unified IP IVR

Supported Unified UCCX and Unified IP IVR Upgrade Paths^{(FN 1)}

Co-resident Unified Intelligence Center

Standalone Unified Intelligence Center

Co-resident Finesse

APIs

11.6(1)

11.6.1.10000-51

9.0(2)SU3
10.5(1)SU1
10.6(1)
10.6(1)SU1
10.6(1)SU2
10.6(1)SU3
11.0(1)
11.0(1)SU1
11.5(1)
11.5(1)SU1

11.6(1)

11.6(1)

11.6(1)

CTI API

For Unified CCX configuration APIs and Finesse APIs, see the Cisco Unified Contact Center Express Developer Guide, located at: https://developer.cisco.com/site/contact-center-express/.

^{(FN 1)} Upgrades to Unified CCX 11.6(1) are supported from all versions of a release as against the supported upgrades for earlier versions where it was allowed from the latest SU versions only. The upgrade is also supported from any of the Engineering Specials of all the mentioned Unified CCX versions.

Solution Products and Components (top)

Cisco Unified Communications Manager and Business Edition 6000 and 7000^{(FN 1,1a)}	Gateways for Outbound Agent and IVR^{(FN 2,4)}	Cisco MediaSense	Cisco SocialMiner	Cisco Prime Collaboration
10.x	11.x	12.x	Prime Deployment	Prime Assurance
10.5(1) 10.5(2)	11.0(1) 11.0(1a) 11.5(1)	12.0(1) 12.5(1)	Router Series 28XX 29XX 38XX 39XX 43XX 44XX Cisco IOS^{(FN 3)} 15.5(2)M 15.5(3)M 15.5(3)S^{(FN 4)}	11.5(1)SU1	11.6(1)	10.5(1) 10.6(1) 11.0(1) 11.5(1) 11.6(1)	10.5(1) 10.6(1) 11.5(1) 11.6(1)

Cisco Unified
Communications Manager
and Business Edition
6000 and 7000^{(FN 1,1a)}

Gateways for Outbound Agent and IVR^{(FN 2,4)}

Cisco MediaSense

Cisco SocialMiner

Cisco Prime Collaboration

10.x

11.x

12.x

Prime Deployment

Prime Assurance

10.5(1)
10.5(2)

11.0(1)
11.0(1a)
11.5(1)

12.0(1)
12.5(1)

Router Series

28XX
29XX
38XX
39XX
43XX
44XX

Cisco IOS^{(FN 3)}

15.5(2)M
15.5(3)M
15.5(3)S^{(FN 4)}

11.5(1)SU1

11.6(1)

10.5(1)
10.6(1)
11.0(1)
11.5(1)
11.6(1)

10.5(1)
10.6(1)
11.5(1)
11.6(1)

^{(FN 1)} All the Engineering Special releases of Cisco Unified Communications Manager are qualified with Unified CCX if the corresponding Service Update version of the Unified CM is qualified with Unified CCX.
^{(FN 1a)} All the Service Update (SU) releases of Cisco Unified Communications Manager are presumed qualified with Unified CCX if the corresponding release version of the Unified CM is qualified with Unified CCX.
^{(FN 2)} Outbound Agent (Predictive and Progressive) and Outbound IVR are supported only on IOS versions that incorporate Call Progress Analysis. For information on Call Progress Analysis, see http://www.cisco.com/en/US/tech/tk652/tk701/tech_tech_notes_list.html.
^{(FN 3)} CUBE is supported with the SIP Outbound Dialer and CPA; supported versions of CUBE are ISR Pi27 15.5(2) and Pi28 15.5(3) and later.
^{(FN 4)} Unified CCX Agent and IVR Outbound supports E1 R2 signaling on ISR Gateway 4451 with IOS version 15.5(3)S and later.

Workforce Optimization Compatibility (top)

Unified CCX	Cisco Unified Communications Manager	Compliance Recording/Quality Management/Advanced Quality Management^{(FN 1,2)}	Workforce Management (WFM)^{(FN 3)}
11.6(1)	10.5(1) 10.5(2) 11.0(1) 11.5(1) 12.0(1)	10.0(1) 10.5(1) 11.0(1) 11.5(1)	10.0(1) 10.5(1) 11.0(1) 11.5(1)

Unified CCX

Cisco Unified Communications Manager

Compliance Recording/Quality Management/Advanced Quality Management^{(FN 1,2)}

Workforce Management (WFM)^{(FN 3)}

11.6(1)

10.5(1)
10.5(2)
11.0(1)
11.5(1)
12.0(1)

10.0(1)
10.5(1)
11.0(1)
11.5(1)

10.0(1)
10.5(1)
11.0(1)
11.5(1)

^{(FN 1)} Compliance Recording/Quality Management/Advanced Quality Management (CR/QM/AQM) are 32-bit applications.
a. Support for the application client operation on Windows 7 64-bit machines is through WoW64 emulator mode.
b. Desktop-based monitoring and recording is not supported in WoW64 mode.
^{(FN 2)} Cisco QM has direct dependencies upon Cisco Unified Communications Manager for CTI and SIP events. Therefore, QM compatibility with Unified CM is limited to the current Unified CM version at the time of release and at least one prior version. Previous versions of QM are not generally updated for compatibility with new versions of Unified CM. Therefore, when you plan an upgrade, consult the appropriate QM Installation Guide for Unified CM compatibility. See footnote on individual QM versions to identify the Unified Communications Manager versions that are supported by that QM.
^{(FN 3)} All associated Service Updates are supported with compatible versions of WFM.

Hardware and Virtualization (top)

For information about UC Virtualization Supported Hardware, see http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-virtualization-hardware.html
For information about Unified Communications in a Virtualized Environment, see http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/cisco-collaboration-virtualization.html
For information about Virtualization for Cisco Unified Contact Center Express, see http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-contact-center-express.html
For information about Virtualization for Cisco SocialMiner, see http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-socialminer.html
For information about Virtualization for Cisco Unified Intelligence Center, see http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-intelligence-center.html

Third-Party Software (top)

ASR and TTS (top)

MRCP	VXML	Speech Servers
MRCP	VXML	Nuance
1.0	2.0	Nuance Speech Server 6.2.x, 6.5.x Recognizer 10.2.x, 10.5.x Vocalizer 6.0.x, 6.2.x Nuance License Manager 11.7 Nuance Management Station 5.5.1^{(FN 1)}

Latest version of the ASR-TTS packages recommended by Nuance can be used. See http://network.nuance.com/portal/server.pt. Using the latest Nuance packages will not impact the integration functionality between Unified CCX and Nuance until there is any major change by Nuance in the underlying design. However, customer should maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
Nuance Version 9.0 and later versions should use OSR 3.1.x as the Grammar Variant. Nuance 8.5 and older versions continue using "Nuance" as the Grammar Variant.

^{(FN 1)} Nuance Management Station 5.5.1 requires Nuance Speech Server 6.5.x, Recognizer 10.5.x, Vocalizer 6.2.x, and Nuance License Manager 11.7.

Export Unified Intelligence Center Reporting (top)

For exporting reports	Microsoft Excel 2007
	Microsoft Excel 2010

Wallboard Reporting (top)

Unified CCX supports wallboard reporting. Obtain the wallboard from a Cisco-approved vendor from Cisco Marketplace: https://marketplace.cisco.com/.

Enterprise Database (top)

Oracle 11g R2

Sybase Adaptive Server 12

IBM DB2 8.2, 10.5

MS SQL Server 2008

MS SQL Server 2012

MS SQL Server 2014

Note: Unified CCX connection to external databases has been qualified only for non encrypted connections and hence is not supported with encryption.

Enterprise Database for Unified Intelligence Center (top)

MS SQL Server 2008

MS SQL Server 2012

MS SQL Server 2014

Informix Database Server 12.10.UC5W1X7

Microsoft Exchange Server for Finesse Email (top)

Microsoft Exchange Server 2010^{(FN 1)} - Enterprise Edition

Microsoft Exchange Server 2013^{(FN 2)} - Enterprise and Standard Edition

Microsoft Exchange Server 2016 - Enterprise and Standard Edition

^{(FN 1)} Microsoft Exchange Server 2010 does not have built-in support for TLS version 1.1 or 1.2. Contact Microsoft support for details. To continue using Exchange 2010, use the CLI command to enable TLS version 1.0 as the minimum version in the client (Cisco SocialMiner).
^{(FN 2)} Download and install the latest cumulative update (Cumulative Update 15 for Microsoft Exchange Server 2013 (KB3197044) or higher) to support TLS version 1.2.

Cloud Based Email Services (top)

Office 365

Gmail

Supported Single Sign-On Identity Providers (top)

Microsoft AD FS (Active Directory Federation Services)	2.0, 2.1, and 3.0
PingFederate	8.2.2.0
OpenAM	10.0.1
Shibboleth	3.3.0
F5	13.0

Cisco Identity Service supports the above listed Identity Providers (IdPs) and any other IdPs that comply to generic SAML 2.0 authentication.

Supported Browsers (top)

	Internet Explorer 11 Native Mode	Internet Explorer 11 Compatibility Mode^{(FN 7)}	Firefox 45^{(FN 6)} Extended Supported Releases (ESR) and higher up to 52 ESR	Chrome 48 and higher
Unified CCX Administration^{(FN 1,2)}	Yes	No	Yes	Yes
Cisco Finesse^{FN 3,4)}	Yes	No	Yes	Yes
Cisco Unified Intelligence Center (Old Interface)	No	Yes	Yes	No
Cisco Unified Intelligence Center(New Interface)^{(FN 5)}	Yes	No	Yes	Yes
Cisco Unified Intelligence Center (Live Data Gadgets)^{(FN 8)}	Yes	No	Yes	Yes
Context Service Agent Gadget	Yes	No	Yes	Yes
Context Service Registration User Interface	No	No	Yes	No
Cisco SocialMiner Administration	Yes	No	Yes	Yes
Cisco Identity Service Administration	Yes	No	Yes	Yes

^{(FN 1)} Disable the pop-up blocker to access Unified CCX Administration web application.
^{(FN 2)} For Internet Explorer 11, ensure that the Emulation Document Mode is set to Edge (Default). In Windows 10 only Internet Explorer 11 is supported and not Edge.
^{(FN 3)} HTTP Strict Transport Security (HSTS) for Finesse is supported with Internet Explorer 11, Firefox 45 ESR and higher up to 52 ESR and Chrome version 48 and higher.
^{(FN 4)} Includes the Cisco provided gadgets for MediaSense, Multisession gadget for email and chat, and others that are provided as part of the Unified CCX solution. Few Cisco SocialMiner gadgets like, feed.jsp, campaign.jsp, search.jsp, campaignResults.jsp are not supported.
^{(FN 5)} Cisco Unified Intelligence Center new interface is available for Reports and Dashboard only.
^{(FN 6)} Disable auto-update for Firefox.
^{(FN 7)}Ensure that the compatibility view support guidelines are strictly followed. Failure to abide by these guidelines can cause increase in CPU usage, issues with Finesse agent state changes, and other performance issues. The compatibility view reduces the version of Internet Explorer forcing it to use protocols that are outdated for the purposes of Finesse. TAC support can only be provided if all agents are using the supported browser configuration.
^{(FN
8)}Internet Explorer 11 does not support Live Data reports on Windows 7 32-bit operating system.

Note: Real Time Reporting Tool is no longer a browser based application. It is now a Java based application.

Transport Layer Security (top)

Unified CCX 11.6(1) and its components by default support, Transport Layer Security (TLS) 1.2 for both incoming and outgoing connections. To change the TLS version to a minimum version (TLS 1.0 or 1.1) of a server or a client, use the CLI commands as documented in the Cisco Unified CCX Administration and Operations Guide available at, https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-installation-and-configuration-guides-list.html.

Client Operating System (top)

	Windows 7 32-bit			Windows 7 64-bit with WoW64			Windows 7 64-bit Native			Windows 8	Windows 8.1	Windows 10	Red Hat Enterprise Linux v6	Mac OS X	Android	AppleiOS with Safari browser
	Enterprise	Professional	Ultimate	Enterprise	Professional	Ultimate	Enterprise	Professional	Ultimate	Windows 8	Windows 8.1	Windows 10	Red Hat Enterprise Linux v6	Mac OS X	Android	AppleiOS with Safari browser
Editor^{(FN 1)}	No	No	Yes	Yes	Yes	Yes	No	No	No	No	Yes	Yes	No	No	No	No
Finesse	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	No	Yes 10.10 10.11	No	No
Mobility Devices Support for Mobile Skill Manager	No	No	No	No	No	No	No	No	No	No	No	No	No	No	Yes 4.4	Yes 5.x 6.x
Jabber	Yes SP1 or later	Yes SP1 or later	Yes SP1 or later	Yes	Yes	Yes	Yes SP1 or later	Yes SP1 or later	Yes SP1 or later	Yes	Yes	Yes	No	Yes	No	No

^{(FN 1)} The Windows User launching the Cisco Unified CCX Editor must be a part of the Windows Administrator Group.
Note: Real Time Monitoring Tool is not supported on Windows 2012 server. The supported operating systems are listed below:

Windows Vista
Windows 7
Windows 8
Linux with KDE or GNOME client

Desktop Virtualization (top)

Cisco Finesse
VMware View 4.6, 5.x, 6.1
Citrix XenDesktop 4.x, 5.0, 5.5, 5.6, 6.0, 6.5, 7.0, 7.1, 7.5, 7.6, 7.7, 7.8, 7.9, and 7.11

The Cisco Unified Intelligence Center and Cisco Unified Contact Center Express Administration are not supported on virtual desktops.

Application Virtualization (top)

Cisco Finesse
Citrix XenApp 7.5, 7.6, 7.7, 7.8, 7.9, and 7.11

Endpoint Devices (top)

SCCP Phones (top)

Cisco Unified IP Phones for Cisco Finesse IP Phone Agent	Cisco Unified IP Phones for Cisco Finesse^{(FN 2,4)}
Cisco IP Communicator^{(FN 1)}	Cisco IP Communicator^{(FN 1)}
	Cisco IP Phone 6921^{(FN 3)}
	Cisco IP Phone 6941^{(FN 3)}
	Cisco IP Phone 6945
	Cisco IP Phone 7911G
	Cisco IP Phone 7925G
	Cisco IP Phone 7941G
	Cisco IP Phone 7942G
	Cisco IP Phone 7945G
	Cisco IP Phone 7961G
	Cisco IP Phone 7962G
	Cisco IP Phone 7965G
	Cisco IP Phone 7975
	Cisco IP Phone 8941
	Cisco IP Phone 8945

^{(FN 1)} For supported Cisco IP Communicator (SCCP) versions, see Cisco Unified Communications Manager Software Compatibility Matrix, available at: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html.
^{(FN 2)} All Cisco Finesse phones support BiB.
^{(FN 3)} Supported on Phone Firmware Version 8.5.2 and later versions.
^{(FN 4)} Cisco Finesse supports with caveats mentioned in Cisco Finesse section of the Release Notes for Unified Contact Center Express Solution, located at: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-release-notes-list.html

SIP Phones (top)

Cisco Unified IP Phones for Cisco Finesse IP Phone Agent^{(FN 4,8)}	Cisco Unified IP Phones for Cisco Finesse^{(FN 1,2)}
Cisco IP Phone 7811^(FN6)	Cisco IP Phone 6941
Cisco IP Phone 7821^(FN6)	Cisco IP Phone 6961
Cisco IP Phone 7841^(FN6)	Cisco IP Phone 7811
Cisco IP Phone 7861 ^(FN6)	Cisco IP Phone 7821
Cisco IP Phone 8811	Cisco IP Phone 7841
Cisco IP Phone 8821	Cisco IP Phone 7861
Cisco IP Phone 8841	Cisco IP Phone 7911G
Cisco IP Phone 8845	Cisco IP Phone 7941G
Cisco IP Phone 8851	Cisco IP Phone 7942
Cisco IP Phone 8861	Cisco IP Phone 7925G
Cisco IP Phone 8865	Cisco IP Phone 7942G
	Cisco IP Phone 7945G
	Cisco IP Phone 7961G-GE
	Cisco IP Phone 7962G
	Cisco IP Phone 7965G
	Cisco IP Phone 7975G
	Cisco IP Phone 8811
	Cisco IP Phone 8821
	Cisco IP Phone 8841
	Cisco IP Phone 8845
	Cisco IP Phone 8851
	Cisco IP Phone 8861
	Cisco IP Phone 8865
	Cisco IP Phone 8945
	Cisco IP Phone 8961
	Cisco IP Phone 9951
	Cisco IP Phone 9971
	Cisco Jabber^(FN3) - Versions 9.6, 10.6.1,11.0, 11.5, 11.9, 12.0^(FN7)
	Cisco IP Phone DX80^(FN5)
	Cisco IP Phone DX650

^{(FN 1)} All Cisco Finesse phones support BiB.
^{(FN 2)} Cisco Finesse supports with caveats mentioned in Cisco Finesse section of the Release Notes for Unified Contact Center Express Solution, located at: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-release-notes-list.html
^{(FN 3)} Unified CCX supports Cisco Jabber as an agent device only for voice interaction. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number.
Note: The Cisco Mobile Supervisor application is withdrawn from the Cisco App Store. Cisco does not provide support for Cisco Mobile Supervisor deployments.
^{(FN 4)} All the Cisco IP Phones for Cisco Finesse IP Phone Agent currently do not support the Simplified New Call UI.
^{(FN 5)} Telepresence CE software does not support Transfer or Conference operations from Finesse.
^{(FN 6)} If Cisco Finesse IPPA agents use 78xx series phone, you must either disable the Cisco Finesse IPPA Inactivity Timeout feature or increase the timeout to be within the range of 120 seconds to one day (86400 seconds), so that the agent does not get logged out of Cisco Finesse IPPA even if the agent is on any other screen.
^{(FN 7)} Cisco Jabber as an agent phone now supports Multiline (ACD and non-ACD).
^{(FN 8)} Cisco Finesse IP Phone Agent is not supported over Mobile and Remote Access (MRA).

Jabber:

Jabber for VDI call recording is supported.

Endpoints for Remote Agents (top)

Cisco Expressway

8.7.1^{(FN 1)}

^{(FN 1)} This version of Cisco Expressway does not support BiB and thus the contact center cannot achieve silent monitoring and recording functionalities. For any caveats and release specific information in Cisco Expressway see, http://www.cisco.com/c/en/us/support/unified-communications/expressway-series/products-release-notes-list.html.

System (top)

Cisco VPN Client for Desktop Clients	Security/Antivirus Software	Serviceability
Cisco VPN Client for Desktop Clients	Security/Antivirus Software	Real Time Monitoring Tool (RTMT) Plugin
Cisco AnyConnect 3 and later versions	SELinux is installed and configured by Unified CCX Installer	11.6(1)

Platform (top)

UCOS Platform Version	Internal Unified CCX Database (IDS)	Transport Layer Security (TLS)	Tomcat	Open SSL	Red Hat Enterprise Linux (RHEL)	Java Versions
Servers
11.5.1.13900-20	Informix IDS 12.10.UC7X3	1.0 1.1 1.2	Tomcat 7.0.72	1.0.1e-fips	6.6	Sun JRE 1.7.0_131-b12 Custom Classes/SDK Real-Time Reporting

UCOS Platform Version

Internal Unified CCX Database (IDS)

Transport Layer Security (TLS)

Tomcat

Open SSL

Red Hat Enterprise Linux (RHEL)

Java Versions

Servers

11.5.1.13900-20

Informix IDS 12.10.UC7X3

Tomcat 7.0.72

1.0.1e-fips

6.6

Sun JRE 1.7.0_131-b12

Custom Classes/SDK
Real-Time Reporting

Supported Languages (top)

	ASR Grammar for Workflow Steps	Cisco IP Phone Agent Supported Languages	Unified Intelligence Center^{(FN 3)}	Unified CCX Administration	Cisco Finesse	IVR Prompts	MediaSense	SocialMiner	TTS	VXML Grammar	Workforce Management	Quality Management
Arabic	No	No	No	No	No	Yes	Yes	No	Dependent on software provided by the TTS vendor	Dependent on software provided by the MRCP vendor	No	No
Canadian French	Yes	No	No	No	No	Yes	No	Yes			No	No
Cantonese	No	No	No	No	No	No	No	No			No	No
Cantonese HongKong	No	No	No	No	No	Yes	No	No			No	No
Chinese	No	No	No	No	No	No	No	No			No	No
Czech	No	No	Yes	No	Yes	Yes	No	No			No	No
Danish	No	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Dutch	No	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
English	Yes (GB, US)	Yes	Yes (US)	Yes	Yes	Yes (AU, CA, GB, US)	Yes (US)	Yes			Yes	Yes
Finnish	No	Yes	Yes	No	Yes	Yes	Yes	Yes			No	No
French	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
German	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Hebrew	No	No	No	No	No	Yes (IL)	No	No			No	No
Hungarian	No	No	Yes	No	Yes	Yes	No	No			No	No
Italian	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Japanese	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes^{(FN 1)}			No	Yes
Korean	No	Yes	Yes	No	Yes	Yes	Yes	Yes^{(FN 1)}			No	Yes
Malay	No	No	No	No	No	Yes	No	No			No	No
Chinese Mandarin	No	No	No	No	No	Yes and also Mandarin (Taiwan)	No	Yes^{(FN 1)} and also in Taiwan^{(FN 1)}			No	No
Norwegian	No	Yes	Yes	No	Yes	Yes	Yes	Yes			No	No
Polish	No	Yes	Yes	No	Yes	Yes	Yes	Yes			No	No
Portuguese	No	Yes	Yes and also in Portuguese(Brazilian)	No	Yes	Yes (Brazilian)	Yes (Brazilian)	Yes (Brazilian)			Yes (Brazilian)	Yes (Brazilian)
Russian	No	Yes	Yes	No	Yes	Yes	Yes	Yes			No	Yes
Simplified Chinese	No	Yes	Yes	No	Yes	No	Yes	No			No	Yes
Spanish	Yes (CO, ES, MX)	Yes	Yes	No	Yes	Yes (CO, ES, MX, US)	Yes	Yes			Yes	Yes
Swedish	No	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Thai	No	No	No	No	No	Yes	No	No			No	No
Traditional Chinese	No	Yes	Yes	No	Yes	No	Yes	No			No	Yes
Turkish	No	Yes	Yes	No	Yes	Yes	Yes	Yes			No	No
Serbian	No	No	Yes	No	Yes	No	No	No			No	No
Croatian	No	No	Yes	No	Yes	No	No	No			No	No
Bulgarian	No	No	Yes	No	Yes	No	No	No			No	No
Romanian	No	No	Yes	No	Yes	No	No	No			No	No
Slovenian	No	No	Yes	No	Yes	No	No	No			No	No
Slovakian	No	No	Yes	No	Yes	No	No	No			No	No
Catalan	No	No	Yes	No	Yes	No	No	No			No	No

^{(FN 1)} Not supported for Customer-side Chat Transcript PDF output.
^{(FN 2)} Finesse IPPA supports all languages currently supported by Finesse provided that the phones support UTF.
^{(FN 3)} Cisco Unified Intelligence Center uses the browser locale to display the Date & Time format in the filter page. If Unified Intelligence Center does not support the browser locale language, then the locale selected in the Unified Intelligence Center application is used.

Remote Expert Mobile (top)

For more information on Cisco Remote Expert Mobile, see the Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile.

Apple iOS Device Support for REM (top)

Devices	Models
iPad	iPad Air, iPad Air 2, iPad 2, iPad 3^rd Generation, iPad 4^th Generation
iPad Mini	iPad Mini, iPad Mini with Retina Display, iPad Mini 3, iPad Mini 4
iPhone	iPhone 4S, iPhone 5, iPhone 5C, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X
iPod Touch	iPod Touch 5^th Generation

Additional Notes:

Devices must be running iOS 7 or later.

Android Device Support for REM (top)

Android Vendors	Models
Samsung	Galaxy S4, S4 Mini, S5, S5 Mini, S6, S7 Galaxy Note III (or newer) Galaxy Tab S, Tab 4 (8.4" and 10.1")
Google	Nexus 5, 6, 7, 9, and 10, Pixel, Pixel XL
LG	G2, Optimus G3
Motorola	Moto G
HTC	One M7, M8, One Max
HP	Slate 7, 8, and 10

Additional Notes:

Devices must be running Android version 4.1.2 or later (Jellybean, KitKat, Lollipop, Marshmallow, Nougat).
Not all devices have been tested, but the above are known to work.
The quality of sent and received video may be poorer on low-specification Android devices. This is especially true if the device is trying to send and receive full HD video. In such a scenario the device can become overloaded.

Jabber System Requirements for REM Agents (top)

System Requirement	Jabber for Windows and Finesse Agent Desktop	Jabber for Mac and Finesse Agent Desktop
Operating System	Microsoft Windows 7 SP1 or later: 32 and 64 bit Microsoft Windows 8.x: 32 and 64 bit Windows 10: 32-bit and 64-bit	Apple OS X Mountain Lion 10.8.1 or later Apple OS X Mavericks 10.9 or later Apple OS X Yosemite 10.10 or later
Installed RAM	4 GB	4GB
Free physical memory	2 GB	2 GB
Free disk space	1 GB	1 GB
CPU speed and type	4th Generation Intel Core i3 or later	1.6-GHz dual-core Intel Core i5 or later on the following hardware: Mac Pro MacBook Pro (including Retina Display models) MacBook MacBook Air iMac Mac mini
GPU	DirectX 11 on Microsoft Windows 7	N/A
I/O ports	USB 2.0 for USB camera and audio devices	USB 2.0 for USB camera and audio devices
Screen resolution	For Finesse clients, the minimum supported screen resolution is 1024x768.	For Finesse clients, the minimum supported screen resolution is 1024x768.

Browser Support for REM Customers (top)

Browser	Supported Version	Verified Against	Plug-in Required	Platform / Operating System
Google Chrome	48+	59	No	Windows OSX Linux Chromebook Android
Mozilla Firefox	45+ ESR	54	No	Windows OSX Linux
Microsoft Internet Explorer	11	11	Yes	Windows
Apple Safari	8+	10.1.2	Yes	OSX iOS
Microsoft Edge	20.10240+	38, 40	No	Windows 10 Co-browsing only support from 20.10240 (EdgeHTML 12.10240). Voice and Video support from 40.15063 (EdgeHTML 15.15063).
Opera	28+	46	No	Windows OSX Linux

Note:

To support Chrome v72+, REM 11.6(1) ES15 must be installed.

Mobile Browser Support for REM Customers (top)

Browser	Supported Version	Verified Against	Plug-in Required	Platform / Operating System
Google Chrome	48+	62	No	Android co-browsing only
Apple Safari	8+	10.1.2, 11.0	No	iOS co-browsing only

Unified CCX Software Compatibility Matrix for 11.6(1)

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Contents

Mobile Browser Support for REM Customers (top)

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