Cisco Unified Contact Center Express

How Do I Setup an Enterprise Data Screen Pop?

Document ID: 46023

Updated: May 02, 2008



This document describes the procedure to set up an enterprise data screen pop. This helps add specific steps to scripts that already exist.

Q. How do I setup an enterprise data screen pop?

A. The procedure to set up an enterprise data screen pop follows:

  1. Configure enterprise data as shown from page 2-3 through page 2-8 of the Cisco Desktop Administrator User Guide. This step adds a custom field to the Field List or edits a current custom field.

    Note: Predefined fields have index numbers of 231-255 and may not be edited. Custom fields may use index numbers 0-230 and may be edited.

  2. Run Cisco Response Applications Script Editor to modify the script which pops the enterprise data.

    Figure 1: The Script with One Set Enterprise Data Step


  3. Add a label named "Op Q" before Select Resource, as shown in Figure 1 and Figure 2.

    Figure 2: Adding Label Step


  4. Change the Select Resource step so it does not connect immediately . The selected output branch appears after you select the No radio button, see Figure 1 and Figure 3.

    Figure 3: Select Resource Step


  5. Add the Set Enterprise Data step with the field index and the string variable that are set in step 1, shown in Figure 1 and Figure 4.

    Figure 4: Set Enterprise Server Data Step


  6. To add additional Set Enterprise Data steps, repeat step 5 as needed.

  7. Add the Connect step with the ResourceID variable, shown in Figure 1 and Figure 5.

    Figure 5: Connect Step


  8. In the failed step, under Connect, add a Goto step to goto "Op Q", as referenced in step 3, see Figure 1 and Figure 6.

    Figure 6: Goto Step


Related Information

Updated: May 02, 2008
Document ID: 46023