Cisco Unified Intelligence Center 12.5(1)
| 系列 | Cisco Unified Intelligence Center |
|---|---|
| 概述 | 产品概述 |
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此产品已停售，但是思科可以为此产品提供支持。
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|
| 状态 |
不可订购
EOL 详细信息
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|---|---|
| 发布日期 | 21-JAN-2020 |
| 销售终止日期 | 31-DEC-2025 |
| 支持终止日期 | 31-DEC-2027 |
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主要信息
查看此文档的客户还查看了以下内容
最新安全公告
- 11-Mar-2026
- 02-Feb-2026
- 16-Jul-2025
- 16-Jul-2025
- 04-Jun-2025
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产品手册和产品信息
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安全公告
问题信息通告（Field Notice）
- Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided
- Field Notice: FN - 72215 - Live Data 12.5 ES07 and Later Requires Additional RAM - Software Upgrade Recommended
- Field Notice: FN - 72088 - Specific Releases of Cisco Unified Intelligence Center Affected by Adobe Flash End-of-Life - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70036 - UCCX: No Stock Reports on CUIC Web Page after an Upgrade from 10.x or 9.x - Workaround Provided
- Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product - Workaround Provided
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
安全公告、响应和通知
最近的内容
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
- Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
- Cisco Unified Communications Products Command Injection Vulnerability
- Cisco Unified Intelligence Center Privilege Escalation Vulnerabilities
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Cisco Unified Intelligence Center Insufficient Access Control Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Vulnerabilities
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Remote File Injection Vulnerability
- Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Cross-Site Request Forgery Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
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版本和兼容性
版本说明
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- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
Cisco Unified Intelligence Center 12.5(1)
参考
文档目录
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- Cisco Unified Intelligence Center Documentation Guide, Release 12.5(1)
Cisco Unified Intelligence Center 12.5(1)
许可信息
- Open Source Used In Cisco Unified Intelligence Center Release 12.0(1) (PDF - 12 MB)
- Open Source Used In Cisco Unified Intelligence Center Release 11.6(1) (PDF - 12 MB)
- Open Source Used In Cisco Unified Intelligence Center Release 11.5(1) (PDF - 11 MB)
- Open Source Used In Cisco Unified Intelligence Center Release 11.0(1) (PDF - 8 MB)
- Open Source Used In Cisco Unified Intelligence Center Release 10.5(1) (PDF - 117 KB)
- Open Source Used In Cisco Unified Intelligence Center Release 10.0(1) (PDF - 5 MB)
- Open Source Used In Cisco Unified Intelligence Center Release 8.0(3) (PDF - 712 KB)
- Open Source Used In Cisco Unified Intelligence Center Release 8.0(2) (PDF - 2 MB)
技术参考
- Cisco Unified Intelligence Center Bandwidth Calculator, Release 12.5(1) (XLSM - 16 KB)
Cisco Unified Intelligence Center 12.5(1)
- Cisco Unified Intelligence Suite and Intelligence Center Bandwidth Calculator (Prior to 11.0) (XLSX - 82 KB)
安装和升级
安装和升级指南
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- Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 12.5(1)
Cisco Unified Intelligence Center 12.5(1)
配置
配置示例和技术说明
- Cisco Unified Intelligence Center(CUIC)的Citrix NetScaler负载均衡器配置
- 使用UCCX 12.5配置独立CUIC
- 使用第三方工具在Cisco Finesse中配置CUIC历史报告工具
- 在CCE 12.6解决方案中实施CA签名证书
- 在思科语音操作系统(VOS)中通过CLI配置CA签名证书
- 如何在CUIC中为LDAP用户配置基本报告权限
- 如何在PCCE 10.5中配置Precision Queue Live Data小工具
- 将CUIC从独立部署升级到CUIC/LD/IdS共存部署
- 统一CCE解决方案：获取和上传第三方CA证书的过程（版本11.x）
- 配置CUIC报告默认视图和阈值
配置指南
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- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
Cisco Unified Intelligence Center 12.5(1)
维护和运行
最终用户指南
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- Cisco Unified Intelligence Center Report Customization Guide, Release 12.5(1)
- Cisco Unified Intelligence Center User Guide, Release 12.5(1)
Cisco Unified Intelligence Center 12.5(1)
维护和操作指南
- Administration Console User Guide for Cisco Unified Intelligence Center, Release 12.5(1)
Cisco Unified Intelligence Center 12.5(1)
维护和操作技术说明
故障排除
Support FAQ
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- 了解对使用CentOS的联系中心组件的支持
Cisco Unified Intelligence Center 12.5(1)
故障排除技术说明
- CUIC故障排除：当已受理呼叫数较少时，呼叫应答
- UCCX的SHA-256技术支持
- 从CCE解决方案中的VOS服务器下载日志
- 使用CLI排除基于Cisco VOS的Finesse服务器故障
- 升级到版本11.6后CUIC控制面板构件意外更改故障排除
- 升级前验证CUIC控制面板构件
- 如何确定当前在CUIC中登录的报告用户的数量
- 如何验证库存CUIC报告的版本
- 安装Microsoft KB3161608/KB后，IE 11上不会加载CUIC网页3161639
- 排除CUIC用户集合权限故障
- 排除CUIC用户集成故障错误
- 排除CUIC调度程序停滞在进行中状态的故障
- 排除CUIC错误“无效子协议无效子协议：sqlserver”
- 排除在CUIC服务器中为非默认管理员显示的集合“无可用”故障
- 收集CUIC性能问题的日志
- 统一通信(UC)、非UC和第三方虚拟机(VM)共存故障排除
- 适用于实验室环境的思科实时数据部署
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