Get started quickly on your mission to provide a great customer experience with Cisco Packaged Contact Center Enterprise (Packaged CCE). Improve customer loyalty, optimize first-call resolution, increase agent efficiency and retention, cut costs, and boost revenue.
Packaged CCE offers powerful customer care in a smaller, simplified package. (3:08 min)
Packaged CCE is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators.
Packaged CCE includes a comprehensive feature set from the following industry-leading products:
Key media capabilities of Packaged CCE include:
Packaged CCE's usability advantages include:
Business benefits of Packaged CCE include: