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Proactive support for network infrastructure

Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.


Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.

What You Get from Smart Net Total Care Service

Cisco TAC expertise

Get 24-hour access to our Technical Assistance Center to resolve critical issues with covered devices.

Hardware replacement

Replace network devices when necessary within a selected delivery time (2-hour, 4-hour, next-business-day).

Cisco digital support

Use personalized web and mobile support to see model-specific content, download software, use automated tools, get alerts, join forums, and manage your TAC cases.

Software updates

Update and upgrade operating system software for your devices from the Cisco support website.

Smart capabilities

Use one portal to help manage your Cisco inventory, view lifecycle details, check contract status, assess alert information, and run reports.

Reduce length of outages

Forrester TEI Study found that Smart Net Total Care reduces length of outages by 75%.

Clear view of network devices saves manufacturer time

Smart Net Total Care is a lifesaver. ... It’s the sort of tool that gives you a big picture of your network environment. With a lean IT organization the automation on the Smart Net Total Care backend makes a small team’s performance large in execution and impossible otherwise. It’s a force-multiplier!

John Baldwin, IT Manager for Infrastructure Projects and Architectures, Pella Corporation


Related services

Asset Management Service

A consultative engagement helps you gain complete and accurate visibility into your installed-base inventory.

Smart Assist Service

Our experts help you enable, use, and get support for your smart capabilities.


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