Cisco Collaboration Flex Plan for Contact Center
Buy a mix of cloud, on-premises, and hosted contact center solutions in a user-based subscription, pay-as-you-grow consumption model.
Create exceptional customer experiences that keep customers coming back for more.
Infuse your contact center with AI and data to create contextual and predictive customer experiences.
Use cloud data analytics to learn about your customers so you can improve intimacy, loyalty, and customer lifetime value.
Improve first contact resolution by giving your agents quick access to subject matter experts with built-in collaboration.
Leverage your agents more efficiently across locations and reduce overall agent costs.
Unified Contact Center Enterprise hosted in the cloud by our partners.
Vasili Triant, VP/GM Cisco Contact Center, talks about how contact centers are evolving from isolated customer experiences to cohesive and engaging journeys.
Cloud-based contact centers help IT leaders improve agility, support digital transformation, and provide access to emerging technologies like AI and cloud data analytics. Our approach to cloud migration makes it easy for Cisco on-premises contact centers to move toward cloud innovation.
Enjoy the benefits of modern cloud services while keeping your valuable on-premises contact center deployment.
Learn how Cisco Contact Centre Solutions are helping to transform the Customer Experience at Liberty Global.
Connect culture, process, and technology to bring the collaboration experience to life.