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Unlock the value of your Cisco software

Unlock the value of your Cisco software

As part of the high-value services offering, Software Support helps you rapidly adopt new technologies, accelerate business objectives, and achieve a faster ROI. With service-level options, flexible licensing models, technology adoption assistance, and industry-leading support, you can fast-track the full benefits of your Cisco software solution.

Benefits

Maximise uptime

Maximise uptime

Priority access to subject matter experts and consultative configuration guidance minimises disruptions to your business.

Better support experience

Better support experience

A designated expert with technical knowledge of your Cisco software solution provides advice and proactive support.

Faster return on software investment

Faster return on software investment

Improve business productivity with help understanding and fully using software capabilities.

What you get

Technical adoption

Technical adoption

Accelerate your time to value by mapping out an adoption plan including learning and training recommendations.

Proactive software support

Proactive software support

Software configuration guidance, prioritised case handling, and direct access to experts minimises business disruption.

Designated service management

Designated service management

An assigned expert with specialised knowledge of your software solution recommends technical and operational improvements.

Advanced support analytics

Advanced support analytics

Support case analysis, best practice recommendations, and periodic technical reviews improve overall operational performance. 

All features included in the basic option

All features included in the basic option

Maintenance, minor and major software release updates, online resources and 24x7 support.

Offers

Unified Communications

Unified Communications

Capitalise on your Unified Communications investment with three tiers of service.

Cisco Spark and WebEx

Cisco Spark and WebEx

Choose the right level of service for on-premises, cloud, and hybrid environments.

Security

Security

Maintain a highly secure and reliable network.

Service Provider

Service Provider

Provision services faster and improve IT operations.

Basic software support

Foundation support (SWSS)

Foundation support (SWSS)

Comprehensive coverage for the software application products and suites that keep your systems and your business running smoothly.

Get high-value services with Software Support

Included in the Enhanced Option is help with technical adoption and software integration. Order the Premium Option, and you can also expect high touch, prescriptive support delivered by a designated service manager.

How to order

Order Software Support direct from Cisco or through your Cisco approved partner.

Manage your contracts

To manage your services ordering and contract management online, visit Cisco Services Contract Centre.

Time to renew?

Protect your investment, add value, and increase reliability with ongoing support. Renew here.

Resources

Basic Software Support

Related services

Smart-Net-Total-Care-AF17439-600x400

Smart Net Total Care Service

Include hardware support for comprehensive coverage.

 

For partners

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