As part of the high-value services offering, Software Support helps you rapidly adopt new technologies, accelerate business objectives, and achieve a faster ROI. With service-level options, flexible licensing models, technology adoption assistance, and industry-leading support, you can fast-track the full benefits of your Cisco software solution.
Priority access to subject matter experts and consultative configuration guidance minimises disruptions to your business.
A designated expert with technical knowledge of your Cisco software solution provides advice and proactive support.
Improve business productivity with help understanding and fully using software capabilities.
Accelerate your time to value by mapping out an adoption plan including learning and training recommendations.
Software configuration guidance, prioritised case handling, and direct access to experts minimises business disruption.
An assigned expert with specialised knowledge of your software solution recommends technical and operational improvements.
Support case analysis, best practice recommendations, and periodic technical reviews improve overall operational performance.
Maintenance, minor and major software release updates, online resources and 24x7 support.
Capitalise on your Unified Communications investment with three tiers of service.
Choose the right level of service for on-premises, cloud, and hybrid environments.
Included in the Enhanced Option is help with technical adoption and software integration. Order the Premium Option, and you can also expect high touch, prescriptive support delivered by a designated service manager.
To manage your services ordering and contract management online, visit Cisco Services Contract Centre.