The CSaaSSE exam tests the knowledge of PreSales Engineers on the technical foundations of Cisco’s Collaboration SaaS solutions in order to qualify and demo the SaaS portfolio. This exam is a requirement for the PreSales Engineer role for Cisco Collaboration SaaS Authorization Program.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
1.1 Describe the market opportunity for Webex
1.2 Describe the Webex portfolio
2.1 Explain the key sales and technical aspects of Webex meetings
2.2 Explain the key elements of Webex Teams and organizational uses
2.3 Explain the portfolio of Webex Cloud connected devices and key features
2.4 Explain the Webex edge solutions connecting On Prem capability to Webex Cloud
3.1 Describe the Webex Calling architecture and PSTN options
3.2 Explain the Webex Calling software purchasing options
3.3 Explain the Webex Calling Provisioning Procedures
3.4 Describe Control Hub Services for Webex Calling
3.5 Describe Calling Administration Portal Services
3.6 Describe End User features and Portals
3.7 Troubleshoot Webex Calling and support users
4.1 Explain the partner and customer capabilities of Control Hub
4.2 Describe the key capabilities of Webex security (apt to Cloud service)
4.3 Explain Webex compliance (what it means and how customers manage compliance)
4.4 Explain Webex for developers (partner opportunity, processes for developing integrations with Webex)
5.1 Explain the Collaboration Flex Plan
5.2 Describe specific features and customer positioning scenarios
5.3 Describe resources and tools to support partners
6.1 Explain the subscription billing platform as part of CCW
6.2 Explain SmartAccounts (value to customers and partners)
6.3 Explain the Webex Try and Buy Program and tools for partners
The following course is the recommended training for this exam:
Cisco Partners can access Cisco SalesConnect for access to a variety of training content to help them prepare for this exam.
Exams are proctored, timed, and delivered in a secure environment. Most exams last approximately one to two hours. Lab exams typically last eight hours. Lab exams are Pass/Fail and results are available online (using login) within 48 hours.
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