Microsoft Teams

Cisco Headset 320 Series

Cisco offers a dedicated Cisco Headset 320 Series model certified for use with Microsoft Teams. The Cisco Headset 320 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 320 Series.


Note

While the Webex version of the 320 Series works with Microsoft Teams, these scenarios aren’t regularly tested or supported by Cisco.

Table 1. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco Headset 320 Series for Microsoft Teams

320 Series firmware 1-1-0002-6
Table 2. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

The following table lists the available headset features on Microsoft Teams.

Table 3. Cisco Headset 320 Series Features

Feature

Webex version

Microsoft Teams certified version

Answer and end calls

Yes

Yes

Hold/resume calls

Yes*

Yes

Mute/unmute calls

Yes*

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

*This feature is only available on Microsoft Teams for Windows 11.

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum Teams and headset firmware versions that support the Cisco Headset 520 Series.


Note

While the 520 Series works with Microsoft Teams, these scenarios aren’t regularly tested or supported by Cisco.
Table 4. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 2.3(1) or later
Table 5. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

The following table lists the available headset features on Microsoft Teams.

Table 6. Cisco Headset 520 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 530 Series.


Note

While the 530 Series works with Microsoft Teams, these scenarios aren’t regularly tested or supported by Cisco.
Table 7. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 2.3(1) or later
Table 8. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

The following table lists the available headset features on Microsoft Teams.

Table 9. Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to Microsoft Teams through any USB connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 560 Series.


Note

While the 560 Series works with Microsoft Teams, these scenarios aren’t regularly tested or supported by Cisco.
Table 10. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.3(1) or later
Table 11. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest version of Microsoft Teams

USB

The following table lists the available headset features on Microsoft Teams.

Table 12. Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 720 Series

Cisco offers a dedicated Cisco Headset 720 Series model certified for use with Microsoft Teams. The Cisco Headset 720 Series can connect to Microsoft Teams through a USB or Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 720 Series.


Note

While the Webex version of the 720 Series works with Microsoft Teams, these scenarios aren’t regularly tested or supported by Cisco.

Table 13. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 firmware version 1-12-0-154 or later

Cisco Headset 720 Series for Microsoft Teams

Cisco Headset 720 firmware version 1-11-0-196

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-74

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 14. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest Version of Microsoft Teams

USB

USB Adapter*

Bluetooth

Although USB, USB Adapter and Bluetooth are compatible with MS Teams, the 720 Series Teams model is only certified for MS Teams with the USB Adapter connection.

The following table lists the 720 Webex version headset features on Microsoft Teams.

Table 15. Cisco Headset 720 Features (Webex version)

Feature

USB

USB Adapters

Bluetooth

Answer and end calls

Yes

Yes

Yes*

Hold/resume calls

Yes

Yes

Yes*

Mute/unmute calls

Yes

Yes

No

Volume control

Yes

Yes

No

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB Adapter upgrades

No

No

No

*This feature is only available on Microsoft Teams for Windows 11.

The following table lists the 720 Microsoft Teams certified version headset features on Microsoft Teams.

Table 16. Cisco Headset 720 Features (Microsoft Teams Certified version)

Feature

USB

USB Adapters

Bluetooth

Answer and end calls

Yes

Yes

Yes*

Hold/resume calls

Yes

Yes

Yes*

Mute/unmute calls

Yes

Yes

No

Volume control

Yes

Yes

No

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB Adapter upgrades

No

No

No

*This feature is only available on Microsoft Teams for Windows 11.

Cisco Headset 730

The Cisco Headset 730 can connect to Microsoft Teams through USB or Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 730.


Note

While the 730 Series works with Microsoft Teams, these scenarios aren’t regularly tested or supported by Cisco.
Table 17. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-12-0-154 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-74 or later

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 18. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest Version of Microsoft Teams

USB

USB Adapter

Bluetooth

The following table lists the available headset features on Microsoft Teams.

Table 19. Cisco Headset 730 Features

Feature

USB

USB Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes*

Hold/resume calls

Yes

Yes

Yes*

Mute/unmute calls

Yes

Yes

No

Volume control

Yes*

Yes

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

*This feature is only available on Microsoft Teams for Windows 11.

Bang & Olufsen Cisco 950

Cisco offers a dedicated Bang & Olufsen Cisco 950 model certified for use with Microsoft Teams. The B&O Cisco 950 models can connect to Microsoft Teams through a USB Adapter Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the B&O Cisco 950 models.


Note

While the Webex/UC model of the 950 works with Microsoft Teams, these scenarios aren’t regularly tested or supported by Cisco.
Table 20. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950 certified for Microsoft Teams

B&O Cisco 950 firmware version 5.2.1 or later

Bang & Olufsen Cisco 950 certified for Webex/UC

B&O Cisco 950 firmware version 5.2.1 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-74

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 21. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

New Microsoft Teams

Latest version of the New Microsoft Teams

Latest version of the New Microsoft Teams

USB Adapters

Bluetooth

The following table lists the 950 Microsoft Teams Certified version headset features on Microsoft Teams.

Table 22. Bang & Olufsen Cisco 950 Features (Microsoft Teams Certified version)

Feature

USB Adapters

Bluetooth

Answer and end calls

Yes

Yes*

Mute/unmute calls

Yes

No

Microsoft Teams Short Control

Yes

No

Microsoft Teams Long Control

Yes

No

Volume control

Yes

No

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

USB Adapter upgrades

No

No

*This feature is only available on Microsoft Teams for Windows 11.


Note
The Microsoft Teams certified experience requires using the B&O Cisco 950 Microsoft Teams model connected through a Cisco USB Adapter.

The following table lists the 950 Webex/UC version headset features on Microsoft Teams.

Table 23. Bang & Olufsen Cisco 950 Features (Webex/UC version)

Feature

USB Adapters

Bluetooth

Answer and end calls

Yes

Yes*

Mute/unmute calls

Yes

No

Volume control

No

No

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

*This feature is only available on Microsoft Teams for Windows 11.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to Microsoft Teams through a USB or Bluetooth connection.

The following tables contain information on the minimum device and headset firmware versions that support the B&O Cisco 980.


Note

While B&O Cisco 980 works with Microsoft Teams, these scenarios aren’t regularly tested or supported by Cisco.

Table 24. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.3.38 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-74

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 25. Compatible Devices and Soft Clients

Model

Minimum Firmware

Recommended Firmware

Connection

Microsoft Teams

Latest version of Microsoft Teams

Latest Version of Microsoft Teams

USB

USB Adapters

Bluetooth

The following table lists the available headset features on Microsoft Teams.

Table 26. Bang & Olufsen Cisco 980 Features

Feature

USB

USB Adapters

Bluetooth

Answer and end calls

Yes

No

Yes*

Mute/unmute calls

Yes

Yes

No

Volume control

Yes*

Yes*

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

*This feature is only available on Microsoft Teams for Windows 11.