Cisco Headset 320 Series
Cisco offers a dedicated Cisco Headset 320 Series model certified for use with Microsoft Teams. The Cisco Headset 320 Series can connect to Microsoft Teams through any USB connection.
The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 320 Series.
![]() Note |
While the Webex version of the 320 Series works with Microsoft Teams, these scenarios aren’t regularly tested or supported by Cisco. |
Headset Model |
Minimum Firmware |
---|---|
Cisco Headset 320 Series |
320 Series firmware 1-1-0001-9 or later |
Cisco Headset 320 Series for Microsoft Teams |
320 Series firmware 1-1-0002-6 |
Model |
Minimum Firmware |
Recommended Firmware |
Connection |
---|---|---|---|
Microsoft Teams |
Latest version of Microsoft Teams |
Latest version of Microsoft Teams |
USB |
The following table lists the available headset features on Microsoft Teams.
Feature |
Webex version |
Microsoft Teams certified version |
---|---|---|
Answer and end calls |
Yes |
Yes |
Hold/resume calls |
Yes* |
Yes |
Mute/unmute calls |
Yes* |
Yes |
Volume control |
Yes |
Yes |
Adjust sidetone |
No |
No |
Adjust microphone gain |
No |
No |
Adjust equalizer |
No |
No |
Reset settings |
No |
No |
Headset upgrades |
No |
No |
*This feature is only available on Microsoft Teams for Windows 11.