Cisco Desk Series

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to Cisco Desk Series devices through the USB port.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 320 Series.

Table 1. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco Headset 320 Series for Microsoft Teams

320 Series firmware 1-1-0002-6 or later
Table 2. Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

Cisco Desk Series - Webex Calling

Latest Room OS

USB

The following table lists the available headset features on the Cisco Desk Series.

Table 3. Cisco Headset 320 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

No

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Table 4. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Control Hub through the Cisco Desk Series.

Table 5. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to Cisco Desk Series devices through the USB port.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 520 Series

Table 6. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 1.5(1) or later
Table 7. Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

Cisco Desk Series - Webex Calling

Latest Room OS

USB

The following table lists the available headset features on the Cisco Desk Series.

Table 8. Cisco Headset 520 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Table 9. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Table 10. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to Cisco Desk Series devices through the USB port.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 530 Series

Table 11. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 1.5(1) or later
Table 12. Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

Cisco Desk Series - Webex Calling

Latest Room OS

USB

The following table lists the available headset features on the Cisco Desk Series.

Table 13. Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Table 14. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Table 15. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to Cisco Desk Series devices through the USB port.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 560 Series

Table 16. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 1.5(1) or later
Table 17. Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

Cisco Desk Series - Webex Calling

Latest Room OS

USB

The following table lists the available headset features on the Cisco Desk Series.

Table 18. Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Table 19. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Table 20. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to Cisco Desk Series devices through the USB port or with Bluetooth.


Note

Cisco DX70 and Cisco DX80 models experience poor audio quality due to older Bluetooth technology. Use the USB cable or USB Adapters for the best calling experience.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 720 Series.

Table 21. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-28 or later

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 22. Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

USB Adapters

Bluetooth

Cisco Desk Series - Webex Calling

Latest Room OS

USB

USB Adapters

Bluetooth

The following table lists the available headset features on the Cisco Desk Series.

Table 23. Cisco Headset 720 Features

Feature

USB

USB Adapters

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB Adapter upgrades

No

No

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Table 24. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Table 25. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes (USB cable only)

Headset Metrics

No

Cisco Headset 730

The Cisco Headset 730 can connect to Cisco Desk Series devices through the USB port or with Bluetooth.


Note

Cisco DX70 and Cisco DX80 models experience poor audio quality due to older Bluetooth technology. Use the USB cable or USB Adapters for the best calling experience.

The following tables contain information on the minimum device and headset firmware versions that support the Cisco Headset 730

Table 26. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-5-0-164 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-12 or later

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 27. Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

USB Adapters

Bluetooth

Cisco Desk Series - Webex Calling

Latest Room OS

USB

USB Adapters

Bluetooth

The following table lists the available headset features on the Cisco Desk Series.

Table 28. Cisco Headset 730 Features

Feature

USB

USB Adapters

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB Adapter upgrades

No

No

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Table 29. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Table 30. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes (USB cable only)

Headset Metrics

No

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to the Cisco Desk Series through the USB Adapters or with Bluetooth.


Note

Cisco DX70 and Cisco DX80 models experience poor audio quality due to older Bluetooth technology. Use the USB Adapters for the best calling experience.

The following tables contain information on the minimum device and headset firmware versions that support the B&O Cisco 950.

Table 31. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 32. Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB Adapters

Bluetooth

Cisco Desk Series - Webex Calling

Latest Room OS

USB Adapters

Bluetooth

The following table lists the available headset features on the Cisco Desk Series.

Table 33. B&O Cisco 950 Features

Feature

USB Adapters

Bluetooth

Answer and end calls

Yes

Yes

Hold/resume calls

No

No

Mute/unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Adjust Active Noise Cancellation

No

No

Reset settings

No

No

Headset upgrades

No

No

USB Adapter upgrades

No

—

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Table 34. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

—

No

Remote Configuration

—

No

Log Collection

—

No

Inventory

—

No

Headset Metrics

—

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Table 35. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

No

Headset Metrics

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Cisco Desk Series through the USB port, USB Adapters or with Bluetooth.


Note

Cisco DX70 and Cisco DX80 models experience poor audio quality due to older Bluetooth technology. Use the USB cable or USB Adapters for the best calling experience.

The following tables contain information on the minimum device and headset firmware versions that support the B&O Cisco 980.

Table 36. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

Bang & Olufsen Cisco 980 firmware version 3.3.21 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 37. Cisco Desk Series

Device

Minimum Required Firmware

Connection

Cisco Desk Series - UCM Calling

CE 9.8 or later

USB

USB Adapters

Bluetooth

Cisco Desk Series - Webex Calling

Latest Room OS

USB

USB Adapters

Bluetooth

The following table lists the available headset features on the Cisco Desk Series.

Table 38. B&O Cisco 980 Features

Feature

USB

USB Adapters

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

No

No

No

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB Adapter upgrades

N/A

No

N/A

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco Desk Series.

Table 39. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

N/A

No

Remote Configuration

N/A

No

Log Collection

N/A

No

Inventory

N/A

No

Headset Metrics

N/A

No

The following table lists the available headset serviceability features on Cisco Webex Control Hub through the Cisco Desk Series.

Table 40. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes (USB cable only)

Headset Metrics

No

Related Documentation

Use the following sections to obtain related information.