Cisco Accessory Hub

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco Accessory Hub through a USB connection.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 320 Series.

Table 1. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

Headset firmware 1-1-0001-9 or later

Cisco Headset 320 Series for Microsoft Teams

320 Series firmware 1-1-0002-6 or later
Table 2. Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Table 3. Cisco Headset 320 Series Features

Feature

USB

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes*

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 320 Series serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Table 4. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco Accessory Hub through a USB connection.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 520 Series.

Table 5. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset firmware 2.3(1) or later

Table 6. Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Table 7. Cisco Headset 520 Series Features

Feature

USB

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes*

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 520 Series serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Table 8. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco Accessory Hub through a USB connection.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 530 Series.

Table 9. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset firmware 2.3(1) or later

Table 10. Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Table 11. Cisco Headset 530 Series Features

Feature

USB

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes*

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 530 Series serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Table 12. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco Accessory Hub through a USB connection.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 560 Series.

Table 13. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset firmware 2.3(1) or later

Table 14. Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Table 15. Cisco Headset 560 Series Features

Feature

USB

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Adjust dock event

Yes

Adjust wireless always on

Yes

Reset settings

Yes

Headset upgrades

Yes*

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 560 Series serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Table 16. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to the Cisco Accessory Hub through a USB connection, the USB Adapter, or native Bluetooth.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 720 Series.

Table 17. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Headset firmware 1-12-0-154 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 18. Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

USB Adapter

Bluetooth

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Table 19. Cisco Headset 720 Series Features

Feature

USB

USB Adapter

Bluetooth

Adjust sidetone

Yes

Yes

Yes

Adjust equalizer

Yes

Yes

Yes

Adjust voice activated microphones

Yes

Yes

Yes

Adjust dock event

Yes

Yes

Yes

Adjust multifunction button

Yes

Yes

Yes

Configure in-ear notifications

Yes

Yes

Yes

Configure preferred language

Yes

Yes

Yes

Customize headset name

Yes

Yes

Yes

Reset settings

Yes

Yes

Yes

Headset upgrades

Yes*

No

No

USB Adapter upgrades

N/A

Yes*

N/A

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 720 Series serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Table 20. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Cisco Headset 730

The Cisco Headset 730 can connect to the Cisco Accessory Hub through a USB connection, the USB Adapter, or native Bluetooth.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Cisco Headset 730.

Table 21. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Headset firmware 1-12-0-154 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-52 or later

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 22. Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Latest Accessory Hub App version

USB

USB Adapter

Bluetooth

The following table lists the available headset features in the Cisco Accessory Hub desktop app

Table 23. Cisco Headset 730 Features

Feature

USB

USB Adapter

Bluetooth

Adjust sidetone

Yes

Yes

Yes

Adjust equalizer

Yes

Yes

Yes

Adjust Active Noise Cancellation

Yes

Yes

Yes

Adjust voice activated microphones

Yes

Yes

Yes

Adjust dock event

Yes

Yes

Yes

Configure in-ear notifications

Yes

Yes

Yes

Configure preferred language

Yes

No

No

Customize headset name

Yes

Yes

Yes

Reset settings

Yes

Yes

Yes

Headset upgrades

Yes*

No

No

USB Adapter upgrades

N/A

Yes*

N/A

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Cisco Headset 730 serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Table 24. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 earbuds can connect to the Cisco Accessory Hub through the USB Adapters or native Bluetooth.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Bang & Olufsen Cisco 950.

Table 25. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

Earbud firmware 5.1.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-74 or later

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 26. Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Minimum Accessory Hub App version 2.2.0.162

USB Adapter

Bluetooth

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Table 27. Bang & Olufsen Cisco 950 Features

Feature

USB Adapter

Bluetooth

Adjust sound modes

Yes

Yes

Adjust transparency mode

Yes

Yes

Adjust Adaptive Active Noise Cancellation

Yes

Yes

Enable wind guard

Yes

Yes

Configure in-ear notifications

Yes

Yes

Configure preferred language

No

Yes

Customize earbud name

Yes

Yes

Configure automatic standby

Yes

Yes

Touch gesture customization

Yes

Yes

Factory reset

Yes

Yes

Earbud upgrade

N/A

Yes*

USB Adapter upgrade

Yes*

N/A

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Bang & Olufsen Cisco 950 serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Table 28. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Cisco Accessory Hub through a USB connection, the USB Adapter, or native Bluetooth.

The following tables contain information on the minimum Accessory and headset firmware versions that support the Bang & Olufsen Cisco 980.

Table 29. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

Firmware 3.3.31 or later

Cisco Headset USB HD Adapter

USB HD Adapter 1-3-74 or later

Cisco Headset USB-C Adapter

USB-C Adapter firmware version 1-0-1-25 or later

Table 30. Cisco Accessory Hub desktop app

Model

Recommended Firmware

Connection

Cisco Accessory Hub

Minimum Accessory Hub App version 2.2.0.162

USB

USB Adapter

Bluetooth

The following table lists the available headset features in the Cisco Accessory Hub desktop app.

Table 31. Bang & Olufsen Cisco 980 Features

Feature

USB

USB Adapter

Bluetooth

Adjust sound modes

Yes

Yes

Yes

Adjust transparency mode

Yes

Yes

Yes

Adjust Adaptive Active Noise Cancellation

 Yes

Yes

Yes

Enable wind guard

Yes

Yes

Yes

Configure in-ear notifications

Yes

Yes

Yes

Configure preferred language

Yes

No

No

Customize headset name

Yes

Yes

Yes

Configure automatic standby

Yes

Yes

Yes

Configure voice assistant

Yes

Yes

Yes

Touch gesture customization

Yes

Yes

Yes

Reset settings

 Yes

Yes

Yes

Headset upgrade

Yes*

N/A

No

USB Adapter upgrade

N/A

Yes*

N/A

*This feature is also available on the Cisco Accessory Hub web app.

The following table lists the available Bang & Olufsen Cisco 980 serviceability features in Control Hub through the Cisco Accessory Hub desktop app.

Table 32. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

Yes*

Log Collection

No

Inventory

Yes*

Headset Metrics

No

*This feature is available once end user signs into the Cisco Accessory Hub desktop app.

Related Documentation

Use the following sections to obtain related information.