Introduction

About this guide

This guide provides information on the following aspects of Cisco Headsets:

  • Compatible Cisco IP Phones, call devices, and soft clients

  • Minimum firmware requirements

  • Available calling and serviceability features

The supported Cisco Headsets are:

  • Cisco Headset 320 Series

  • Cisco Headset 520 Series

  • Cisco Headset 530 Series

  • Cisco Headset 560 Series

  • Cisco Headset 720 Series

  • Cisco Headset 730

  • Bang & Olufsen Cisco 950

  • Bang & Olufsen Cisco 980

For further information about the headsets, including installation, use and troubleshooting, see the following locations:

Terminology

This guide uses the following terms to describe the minimum firmware needed for headset and device compatibility.

  • Headset Model—Headset model, device, or soft client

  • Minimum Firmware—Minimum required firmware to be compatible with the devices covered in the proceeding table.

This guide uses the following terms to describe headset and device compatibility.

  • Model—Device or soft client model

  • Minimum Firmware—Minimum required firmware for headsets to have basic call and volume control.

  • Recommended Firmware—Minimum required firmware to enable all headset features and headset serviceability.

  • Connection—Available headset connection

This guide uses the following terms to describe headset administration availability.

  • Remote Firmware Upgrades—Deploy and manage headset firmware upgrades.

  • Remote Configuration—Define the default headset settings such as volume and microphone gain.

  • Log collection—Collect logs to diagnose and troubleshoot headset issues.

  • Inventory—Track deployed headsets by mode, serial number, firmware version, connection status, and connection duration.

  • Usage Metrics—View headset use trends and analytic data.