A Cisco pxGrid Cloud service log file is a type of log associated with the Cisco ISE that records configuration changes within pxGrid Cloud services, tracks connection and high-availability status, and logs agent activities as well as pxGrid topic subscriptions. These logs provide information on the operational status of pxGrid Cloud services and help you monitor and troubleshoot effectively.

These log files are included in the Cisco ISE support bundle when the Include Debug Logs option is enabled. To download these logs, choose Operations > Troubleshoot > Download Logs > Debug Logs > Application Logs.

You can troubleshoot Cisco pxGrid Cloud service issues by checking the log files on the Active pxGrid node.

Table 1. Cisco pxGrid Cloud service log files

Log file	Contents	Where to find
pxcloud.log	Cisco pxGrid Cloud service configuration changes Cisco pxGrid Cloud service connection status High availability status (selection of Active node, detection of failures, and more)	Cisco ISE nodes where the Cisco pxGrid Cloud service is enabled.
hermes.log	All activities logged by the Cisco pxGrid Cloud agent, including: Cisco ISE and Cisco pxGrid Cloud connection status pxGrid topic subscription status Handling pxGrid and ERS REST requests from Cisco pxGrid Cloud Configuration changes made in Cisco ISE	Active pxGrid node. If the Standby node was previously Active, hermes.log is retained in that node, but the log file is not updated after it moves to the Standby state.