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Cisco Catalyst SD-WAN Troubleshooting Guide

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Cisco Catalyst SD-WAN Troubleshooting Guide

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Troubleshooting Tools and Methods

Troubleshooting feature history
Troubleshoot Common Cellular Interface Issues
Troubleshoot WiFi connections
Device troubleshooting
Troubleshoot BFD tunnel issues
On-Demand Troubleshooting

Speed Test

Speed test
Speed tests
Restrictions for speed test
Prerequisites for speed test
Disable backward-compatible IP for site-to-site speed test
Verify backward-compatible IP as disabled for site-to-site speed test
Run Site-to-Site speed test
Run internet speed test
Verify speed test
Troubleshoot speed test issues

Cisco RADKit

Cisco RADKit in Cisco SD-WAN manager
Cisco RADKit restrictions
Enable Cisco RADKit service in Cisco SD-WAN Manager
Use the Cisco RADKit service APIs
Verify Cisco RADKit service in Cisco SD-WAN Manager

Admin-Tech File

Feature history: Admin-tech file
Information about admin-tech files
Generate admin-tech files
View admin-tech files
Upload an admin-tech file to a TAC case

Unified Debug Condition

Unified debug conditions
Restrictions for unified debug condition
Use cases for unified debug conditions
Debug to match IPv4 and IPv6 traffic over MPLS using the CLI

Troubleshooting Scenarios

Support articles
Submit feedback for a support document
Disclaimer and caution

Cisco Catalyst SD-WAN Troubleshooting Guide

Upload an admin-tech file to a TAC case

Updated: September 28, 2026

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Configure an admin-tech file upload directly from Cisco SD-WAN Manager when opening a TAC case.

Upload admin-tech files directly from Cisco SD-WAN Manager to a TAC case to provide diagnostic information for troubleshooting.

From Cisco vManage Release 20.7.1, Cisco IOS XE Catalyst SD-WAN Release 17.7.1a, and Cisco SD-WAN Release 20.7.1, you can upload an admin-tech file directly from Cisco SD-WAN Manager when opening a TAC case.

Before you begin

Ensure that you have generated admin-tech files from Cisco SD-WAN Manager.

Follow these steps to upload an admin-tech file to a TAC case:

Procedure

From the Cisco SD-WAN Manager menu, choose Tools > Operational Commands.
After you generate Admin-Tech files, click Show Admin Tech List.

The List of Admin-techs window is displayed.
From the list of Admin-tech files, select the admin-tech file and click Upload.
In the SR Number and Token fields, enter the details.
Choose the VPN from the VPN options.

The options are VPN 0 and VPN 512.
Click Upload.

The selected admin-tech file is uploaded to the relevant service request.

The admin-tech file is successfully uploaded to the TAC case for troubleshooting support.

Need help?

Open a support case

(Requires a Cisco Service Contract)

Bias-free language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.