Support for Smart Net Total Care (SNTC) Portal
Overview
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Cisco Smart Net Total Care portal provides current information about your installed base, contracts, and alert status to enhance the efficiency of your support workflows.
- Benefits of Upgrading to Cisco Smart Assist Service
(PDF - 524 KB)
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- Select a person at your organization to administer the portal.
- View Onboarding Guide
- Then Register for Portal Access
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Release and General Information
- SNTC Release Notes (PDF - 725 KB)
- Portal Usage FAQs
- SNTC Privacy Data Sheet (PDF - 220 KB)
- Data Sheet (PDF - 512 KB)
- Security Whitepaper (PDF - 717 KB)
- End-to-End Security Graphic (PDF - 172 KB)
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Set Up and Configuration
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User Guides and Administration
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Troubleshooting
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Additional SNTC Tools
- Product ID Checker (XLSX - 521 KB)
- SNTC Offline Macro Report (DOC - 1.1 MB)
- SNTC Offline Macro Instructions (PDF - 691 KB)
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Customer API Toolkit
- Guide to Enabling Customer Access to Service APIs (PDF - 823 KB)
- Customer API Toolkit How-To Videos
- Combined API Relationship Diagram (PDF - 385 KB)
- API Data Map (XLSX - 16 KB)
- API User Guide
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Partner Ordering and Other Information
- Partner Sales Guide (PDF - 4.4 MB)
- Partner and Distributor FAQ (PDF - 346 KB)
- Smart Support Services Positioning Quick Reference for Partners (PDF - 241 KB)
- Customer Presentation for Partner Use (PPTX - 4.9 MB)
- Demo Script for Partner Use (PDF - 1.1 MB)
- Partner Tip Sheet for Cisco Services
- Ordering Guide (PDF - 492 KB)
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Partner API Toolkit
- Guide to Enabling Partner Access to Service APIs (PDF - 930 KB)
- Partner API Toolkit How-To Videos
- Combined API Relationship Diagram for Partners (PDF - 385 KB)
- API Data Map (XLSX - 16 KB)
- API User Guide
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Smart Assist Service Partner Information
- Cisco Smart Assist Service At-a-Glance for Partners (PDF - 0.99 MB)
- Cisco Smart Assist Service Presentation for Partners (PPTX - 6.07 MB)
- Cisco Smart Assist Service Frequently Asked Questions for Partners (PDF - 368 KB)
- Cisco Smart Assist Service Quoting and Ordering Guide for Partners (PDF - 944 KB)
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Ask An SNTC Expert for Help
- Still have questions? Please post a new discussion to the Smart Net Total Care Support Community. An expert will review and respond to your question, usually within one business day.
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Additional Cisco Support Resources
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