Support for Smart Net Total Care (SNTC) Portal
Overview
Cisco Smart Net Total Care portal provides current information about your installed base, contracts, and alert status to enhance the efficiency of your support workflows.
- Benefits of Upgrading to Cisco Smart Assist Service
(PDF - 524 KB)
Important Links
- SNTC Portal
Already a portal user? Log in here. - SNTC Portal Setup
- SNTC Community
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- Select a person at your organization to administer the portal.
- View Onboarding Guide
- Then Register for Portal Access
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Release and General Information
- SNTC Release Notes (PDF - 725 KB)
- Portal Usage FAQs
- SNTC Privacy Data Sheet (PDF - 220 KB)
- Data Sheet (PDF - 512 KB)
- Security Whitepaper (PDF - 717 KB)
- End-to-End Security Graphic (PDF - 172 KB)
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Set Up and Configuration
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User Guides and Administration
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Troubleshooting
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Additional SNTC Tools
- Product ID Checker (XLSX - 521 KB)
- SNTC Offline Macro Report (DOC - 1.1 MB)
- SNTC Offline Macro Instructions (PDF - 691 KB)
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Customer API Toolkit
- Guide to Enabling Customer Access to Service APIs (PDF - 823 KB)
- How to Grant API Access to a Partner (PDF - 930 KB)
- Customer API Toolkit How-To Videos
- Combined API Relationship Diagram (PDF - 385 KB)
- API Data Map (XLSX - 16 KB)
- API User Guide
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Partner Ordering and Other Information
- Partner Sales Guide (PDF - 4.4 MB)
- Partner and Distributor FAQ (PDF - 346 KB)
- Smart Support Services Positioning Quick Reference for Partners (PDF - 241 KB)
- Customer Presentation for Partner Use (PPTX - 4.9 MB)
- Demo Script for Partner Use (PDF - 1.3 MB)
- Partner Tip Sheet for Cisco Services
- Ordering Guide (PDF - 492 KB)
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Partner API Toolkit
- Partner API Toolkit How-To Videos
- Combined API Relationship Diagram for Partners (PDF - 385 KB)
- API Data Map (XLSX - 16 KB)
- API User Guide
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Smart Assist Service Partner Information
- Cisco Smart Assist Service At-a-Glance for Partners (PDF - 0.99 MB)
- Cisco Smart Assist Service Presentation for Partners (PPTX - 6.07 MB)
- Cisco Smart Assist Service Frequently Asked Questions for Partners (PDF - 368 KB)
- Cisco Smart Assist Service Quoting and Ordering Guide for Partners (PDF - 944 KB)
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Ask An SNTC Expert for Help
- Still have questions? Please post a new discussion to the Smart Net Total Care Support Community. An expert will review and respond to your question, usually within one business day.
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Additional Cisco Support Resources
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