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  • Support  /
  • Smart Net Total Care (SNTC)  /

Support for Smart Net Total Care (SNTC) Portal

Overview

  • Cisco Smart Net Total Care portal provides current information about your installed base, contracts, and alert status to enhance the efficiency of your support workflows.

  • Benefits of Upgrading to Cisco Smart Assist Service

    (PDF - 85 KB)

Important Links

  • SNTC Portal
    Already a portal user? Log in here.
  • SNTC Portal Setup
  • SNTC Community
    1. Select a person at your organization to administer the portal.
    2. View Onboarding Guide
    3. Then Register for Portal Access
  • Release and General Information

  • SNTC Release Notes (PDF - 725 KB)
  • Portal Usage FAQs
  • SNTC Privacy Data Sheet (PDF - 220 KB)
  • Data Sheet (PDF - 512 KB)
  • Security Whitepaper (PDF - 717 KB)
  • End-to-End Security Graphic (PDF - 172 KB)
  • Set Up and Configuration

  • Onboarding Guide
  • Portal Administration and Management
  • User Guides and Administration

  • Portal User Guide
  • Portal How-To Videos
  • Actionable Reports
  • Quick Tips for Tracking Alerts
  • Troubleshooting

  • Troubleshooting Guide
  • Additional SNTC Tools

  • Product ID Checker (XLSX - 521 KB)
  • SNTC Offline Macro Report (DOC - 1.1 MB)
  • SNTC Offline Macro Instructions (PDF - 691 KB)
  • Customer API Toolkit

  • Guide to Enabling Customer Access to Service APIs (PDF - 823 KB)
  • How to Grant API Access to a Partner (PDF - 930 KB)
  • Customer API Toolkit How-To Videos
  • Combined API Relationship Diagram (PDF - 385 KB)
  • API Data Map (XLSX - 16 KB)
  • API User Guide
  • Partner Ordering and Other Information

  • Partner Sales Guide (PDF - 4.4 MB) Login Required
  • Partner and Distributor FAQ (PDF - 346 KB) Login Required
  • Smart Support Services Positioning Quick Reference for Partners (PDF - 241 KB) Login Required
  • Customer Presentation for Partner Use (PPTX - 4.9 MB) Login Required
  • Demo Script for Partner Use (PDF - 1.3 MB) Login Required
  • Partner Tip Sheet for Cisco Services Login Required
  • Ordering Guide (PDF - 492 KB) Login Required
  • Partner API Toolkit

  • Partner API Toolkit How-To Videos
  • Combined API Relationship Diagram for Partners (PDF - 385 KB)
  • API Data Map (XLSX - 16 KB)
  • API User Guide
  • Ask An SNTC Expert for Help

  • Still have questions? Please post a new discussion to the Smart Net Total Care Support Community. An expert will review and respond to your question, usually within one business day.
  • Additional Cisco Support Resources

  • SNTC Supported Collectors
  • RMA Returns Portal
  • Open a TAC Case Online
  • Worldwide Support Contact Information
  • Cisco Support Community
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