Design Zone for Government

Unified Communications for Government

Unified Communications for Government

Unified communications solutions for government.

Cisco Hosted/Managed Unified Communications Services Design Guide

The Hosted Unified Communications Service (H/M-UCS) architecture is based on Cisco and some third party industry proven voice products, principally the Cisco Unified CallManager IP PBX platform, the Cisco PGW 2200 softswitch, and the Cisco voice gateway range of products.

Platform provisioning and service management is provided by a third-party operations support system (OSS) service management platform called Business Voice Services Manager (BVSM), which is developed by Vision OSS.

The Merion 3000 or 6000 voicemail systems from IP-Unity are used in the architecture to provide a multi tenant voicemail capability.

The Netwise CMG or ARC Console products are used where customers require an attendant console. The Netwise product is capable of serving multiple tenants from one hosted server platform where as separate ARC connect servers are required for each tenant in a multi tenant H/M-UCS platform.

The products and features that are used to build hosted-managed IP telephony systems are described here together with the requirements that should be considered when combining these products together to deliver a solution.

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Solution Author


Christian Janoff
Industry Solutions Architect

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